Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS403013A Mapping and Delivery Guide
Lead team culture improvement

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency MSS403013A - Lead team culture improvement
Description This unit of competency covers the skills and knowledge required by a team leader or other person responsible for developing a culture within a team appropriate for supporting competitive systems and practices.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies where an organisation has embarked on competitive systems and practices and a team leader or other responsible person is required to change or improve the team culture to be consistent with that required to maximise the benefits from competitive systems and practices. This unit requires the application of skills associated with communication, teamwork, problem solving, initiative and enterprise, planning and organising, and self-management in order to provide leadership in a changing team environment. This unit has a strong emphasis on planning and change management, but also requires an ability to learn from experience and feed new information back into strategies to improve performance.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Facilitate the team's understanding of the competitive systems and practices strategy
  • Communicate with all team members the objectives and benefits of the competitive systems and practices strategy
  • Review with team members the techniques and methods that will be used in achieving the competitive systems and practices strategy
  • Using a systems approach, help team members understand how the team fits into the organisation
  • Establish appropriate communication and teamwork within the team and with other teams
  • Develop a work structure with the team that allows for everyone to participate in the application of the competitive systems and practices strategy
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

identify the competitive systems and practices used by the team

identify changes to their own work flowing from the implementation of the relevant competitive systems and practices

implement and monitor changes designed to improve team culture

know when and how to seek assistance

make suggestions for improvements.

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.

Access may be required to:

workplace procedures and plans relevant to work area

specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to production, waste, overheads and hazard control/management

reports from supervisors/managers

case studies and scenarios to assess responses to contingencies.

Method of assessment

A holistic approach should be taken to the assessment.

Competence in this unit may be assessed by using a combination of the following to generate evidence:

demonstration in the workplace

workplace projects

suitable simulation

case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)

targeted questioning

reports from supervisors, peers and colleagues (third-party reports)

portfolio of evidence.

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the candidate and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Required skills include:

identifying and interpreting team quality standards and customer requirements

identifying the competitive operational practices being implemented by the team

communicating with others in the team, other team leaders, other employees and external representatives relevant to team competitive systems and practices

ensuring team awareness of performance against requirements (e.g. through visual management techniques)

facilitating team competitive systems and practices review activities

solving problems to root cause

identifying and accessing sources of assistance if difficulty is experienced with team implementation of competitive systems and practices

interpreting relevant procedures and instructions

identifying, analysing and evaluating information from a variety of sources

Required knowledge

Required knowledge includes:

competitive systems and practices strategies at a broad level, including theoretical concepts of one or more of:

six sigma

lean manufacturing/lean operations

agile manufacturing/agile operations

Just in Time (JIT)

supply chain management

value stream management

total quality

proactive maintenance

elimination of waste

Balanced Scorecard

5S housekeeping

visual factory/visual operations

benefits of:

standardised work

customer pull

value stream mapping

principles of change management

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive systems and practices

Competitive systems and practices may include, but are not limited to:

lean operations

agile operations

preventative and predictive maintenance approaches

monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA )software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree

Competitive systems and practices should be interpreted so as to take into account:

the stage of implementation of competitive systems and practices

the size of the enterprise

the work organisation, culture, regulatory environment and the industry sector

Variation

Variation refers to:

variation from quality standards and customer requirements as expressed in production or operations schedules and technical specifications

Systems approach

A systems approach enables a person to see how work gets done, the effect of changes and shows the internal/external relationships through which products and services are produced. It may include considerations of the role and requirements of:

customers

suppliers

employees

other value stream members

members of the public and community groups

other external individual, group or organisation

technical processes and equipment

statutory and regulatory requirements, including occupational health and safety (OHS) and environment legislation and regulations

quality standards

Team culture

Team culture change is the extent to which the culture of the team is aligned to the goals of customers and the organisation. Team culture may be monitored by:

surveys

evaluation of toolbox or other regular meetings

direct discussion with team members

monitoring of other indicators (e.g. error rates and absenteeism)

analysis of root cause related to status of team culture

Work structures

The work team structure may vary (e.g. be self-directed, cross-functional, and so on, and should be appropriate to the job)

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Communicate with all team members the objectives and benefits of the competitive systems and practices strategy 
Review with team members the techniques and methods that will be used in achieving the competitive systems and practices strategy 
Using a systems approach, help team members understand how the team fits into the organisation 
Establish appropriate communication and teamwork within the team and with other teams 
Develop a work structure with the team that allows for everyone to participate in the application of the competitive systems and practices strategy 

Forms

Assessment Cover Sheet

MSS403013A - Lead team culture improvement
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS403013A - Lead team culture improvement

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: