Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS403044A Mapping and Delivery Guide
Facilitate continuous improvement through the use of standardised procedures and practices

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency MSS403044A - Facilitate continuous improvement through the use of standardised procedures and practices
Description This unit of competency covers the skills and knowledge required to assist others to use standardised work practices as a basis for continuous improvement in a competitive systems and practices environment.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to an individual who, as part of their work role, facilitates the work of others, their use of standardised work practices, and their making of regular improvement suggestions in a competitive systems and practices environment. The standardised work applies to the normal work of others and serves as the basis for continuous improvement. This may apply in a manufacturing, office, logistics, or other service environment along any part of the value stream. It applies to a person at whatever organisational level they are employed who facilitates this in others. The standardised work procedures may apply to every step of the job or may be procedures which allow discretion in the application.For application to their own job see .The person will typically be a team leader or other person who works with, leads, facilitates and assists others. They will liaise and communicate with these others as required by the job and the standard procedures.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Facilitate the application of standardised procedures
  • Ensure all required procedures are accessible by relevant personnel
  • Assist personnel access relevant procedures, as required
  • Facilitate the resolution of conflicts arising from job
  • Facilitate the completion of required work in accordance with standard procedures and practices
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

assist others to follow standard procedures and practices

assist others make improvement suggestions

standardise and sustain improvements.

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.

Access may be required to:

workplace procedures and plans relevant to work area

specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to production, waste, overheads and hazard control/management

reports from supervisors/managers

case studies and scenarios to assess responses to contingencies.

Method of assessment

A holistic approach should be taken to the assessment.

Competence in this unit may be assessed by using a combination of the following to generate evidence:

demonstration in the workplace

workplace projects

suitable simulation

case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)

targeted questioning

reports from supervisors, peers and colleagues (third-party reports)

portfolio of evidence.

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the candidate and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Required knowledge includes:

locating and using information

identifying downstream and final customer requirements and relating requirements to own work and work of others

identifying variability through monitoring against performance indicators

identifying standards and procedures relevant to jobs

communicating with relevant people

prioritising and planning tasks related to encouraging and improving use of standardised procedures

negotiating with others to resolve conflicts and gain commitment to standardised procedures

facilitating other employees in improvement activities

Required knowledge

Required knowledge includes:

range of procedures available and their application to different jobs

applicability of takt time and muda to jobs

identification and possible causes of variability in jobs

continuous improvement process for organisation

questioning techniques

methods of conceiving improvements

suggestion and try out procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive systems and practices

Competitive systems and practices may include, but are not limited to:

lean operations

agile operations

preventative and predictive maintenance approaches

monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree

Competitive systems and practices should be interpreted so as to take into account:

the stage of implementation of competitive systems and practices

the size of the enterprise

the work organisation, culture, regulatory environment and the industry sector

Customer

Customer may be:

internal or external

Procedures

Procedures may include:

work instructions

standard operating procedures

work manuals

operating protocols

formulas/recipes

batch sheets

temporary instructions and similar instructions provided for the smooth running of the operation or process

good operating practice as may be defined by industry codes of practice (e.g. good manufacturing practice (GMP) and responsible care)

government regulations

Procedures may be:

written, verbal, computer based or in some other format

Takt time

Takt time is the time required to complete one job cycle if the customer’s time and volume expectations are to be met (i.e. the available time divided by the number of units required) and may include, but is not limited to):

time per piece where applied to piece work

time per tonne or litre when applied to bulk product

time per work item when applied to an office or service environment

deadlines required to meet delivery dates when applied to project work

Conflicts arising from job

Conflicts arising may include, but are not limited to:

cycle time (mean time taken to actually do the job) is longer than takt time

multiple jobs required in the same timeframe (i.e. priority conflict)

takt time cannot be met with resources available

takt time is longer than available time

Variability

Variability means any change which occurs in the job and may include, but is not limited to:

different times taken to do the same thing

different effort taken to do the same thing

different results from applying the same effort (i.e. variation in quality)

amount of rework required

Muda

Muda is usually defined by the ‘seven wastes’ which may include, but is not limited to:

overproduction

waiting

transporting

inappropriate processing

unnecessary inventory

excess motion

defects

underutilised employees

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Ensure all required procedures are accessible by relevant personnel 
Assist personnel access relevant procedures, as required 
Facilitate the resolution of conflicts arising from job 
Facilitate the completion of required work in accordance with standard procedures and practices 

Forms

Assessment Cover Sheet

MSS403044A - Facilitate continuous improvement through the use of standardised procedures and practices
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS403044A - Facilitate continuous improvement through the use of standardised procedures and practices

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: