Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS407002A Mapping and Delivery Guide
Review operations practice tools and techniques

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency MSS407002A - Review operations practice tools and techniques
Description This unit of competency covers the skills and knowledge required to apply continuous improvement to the use of competitive systems and practices tools and techniques, that is, facilitating the right use of the right tool at the right time and reviewing its application.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit is intended for team leaders and people with a similar sphere of influence and scope of authority and responsibility. It covers the reviewing of competitive tools used by an organisation which has already embarked on a competitive systems and practices path and is driven by the pull of its customers.The unit includes checking that the relevant competitive systems and practices practice tools are being consistently and correctly applied across the entire organisation to enhance customer and organisation value. It also includes reviewing the processes used to identify when additional or different competitive systems and practices tools should be applied.This unit applies to individuals who have a broad knowledge of all major competitive tools with in-depth application knowledge of several tools which are relevant to the organisation and familiarity with a define, measure, analyse, improve, control (DMAIC) approach. This unit may also be applied to service organisations applying competitive systems and practices principles.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Review the use of competitive systems and practices tools
  • Identify which competitive tools are being used in the work area
  • Define the outcomes expected from each tool
  • Observe and measure the actual outcomes being achieved
  • Identify gaps between actual outcomes and planned outcomes
  • Determine if the tools are being used as intended
  • Review tool use and determine if the most appropriate tool is being used
  • Audit health, safety and environment (HSE) impacts from the use of tools
  • Identify any system/process issues impeding the tools delivering their expected outcomes
  • Identify any gaps between tool capability and customer benefit requirements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

critically review the use of competitive tools

take a DMAIC approach

compare actual outcomes to planned outcomes

discriminate between the causes of suboptimal performance

recommend appropriate changes to tools used, tool usage and/or tool implementation.

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.

Access may be required to:

workplace procedures and plans relevant to work area

specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to production, waste, overheads and hazard control/management

reports from supervisors/managers

case studies and scenarios to assess responses to contingencies.

Method of assessment

A holistic approach should be taken to the assessment.

Competence in this unit may be assessed by using a combination of the following to generate evidence:

demonstration in the workplace

workplace projects

suitable simulation

case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)

targeted questioning

reports from supervisors, peers and colleagues (third-party reports)

portfolio of evidence.

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Required skills include:

analysing organisation processes and products and match to appropriate competitive systems and practices tools

undertaking self-directed problem solving and decision-making

analysing current state/situation

defining improvement outcomes expected in own area of responsibility from the implementation of competitive systems and practices tools

communicating across all levels in an organisation

analysing occupational health and safety (OHS) impacts from implementation of competitive systems and practices tools

preparing reports and recommendations in regards to implementation of competitive systems and practices tools

measuring improvement outcomes

Required knowledge

Required knowledge includes:

competitive systems and practices tools, including:

value stream mapping

5S

Just in Time (JIT)

mistake proofing

process mapping

establishing customer pull

kaizen and kaizen blitz

setting of key performance indicators/metrics

identification and elimination of waste (muda) organisation processes and products applications and limitations of different competitive systems and practices tools

typical benefits for customers from implementation of competitive systems and practices tools

DMAIC process applied to competitive systems and practices tool use

approvals and delegations within the organisation

procedures, including processes for updating and drafting of procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive systems and practices

Competitive systems and practices may include, but are not limited to:

lean operations

agile operations

preventative and predictive maintenance approaches

monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree

Competitive systems and practices should be interpreted so as to take into account:

the stage of implementation of competitive systems and practices

the size of the enterprise

the work organisation, culture, regulatory environment and the industry sector

Review tool use

Review of tool use includes:

identifying whether a better tool could have been used and whether there is an appropriate balance between daily continuous improvement and kaizen blitz

Codes of practice/standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used

HSE

All changes implemented are expected to be at least neutral, or preferably beneficial, in their impact on HSE

Outcomes

Outcomes include:

the benefits both to the organisation and also the customers

Define improvements

The definition of improvements may include:

a specification of the problem/capability gap being addressed

a specification of how that problem/gap will be solved/filled

a statement of the intended benefits of the solution

a statement of the indicators of progress and success

DMAIC approach

DMAIC is an approach to improving an existing business process to reduce defects. It stands for:

define

measure

analyse

improve

control

Organisation

Organisation includes:

any part of a operations or service organisation

companies, government bodies or other body of people aiming to produce a product to service a customer

Team leader

Team leader may include:

any person who may have either a permanent or an ad hoc role in facilitating the function of a team in a workplace

Gaps inhibiting tool use

Gaps inhibiting tool use may include:

competency gap of employees in own or other value stream organisation

lack of management or employee support

lack of financial or other resources

inadequate data

Sustaining improvement

Improvement may be sustained by including it in:

standard procedures and work instructions

standard practice

other relevant documents and practices

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify which competitive tools are being used in the work area 
Define the outcomes expected from each tool 
Observe and measure the actual outcomes being achieved 
Identify gaps between actual outcomes and planned outcomes 
Determine if the tools are being used as intended 
Review tool use and determine if the most appropriate tool is being used 
Audit health, safety and environment (HSE) impacts from the use of tools 
Identify any system/process issues impeding the tools delivering their expected outcomes 
Identify any gaps between tool capability and customer benefit requirements 

Forms

Assessment Cover Sheet

MSS407002A - Review operations practice tools and techniques
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS407002A - Review operations practice tools and techniques

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: