The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

review current and future state maps with stakeholders

analyse value stream maps

review progress towards future state and take corrective action

align the future state with organisation strategy.

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.

Access may be required to:

workplace procedures and plans relevant to work area

specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to production, waste, overheads and hazard control/management

reports from supervisors/managers

case studies and scenarios to assess responses to contingencies.

Method of assessment

A holistic approach should be taken to the assessment.

Competence in this unit may be assessed by using a combination of the following to generate evidence:

demonstration in the workplace

workplace projects

suitable simulation

case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)

targeted questioning

reports from supervisors, peers and colleagues (third-party reports)

portfolio of evidence.

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

Required skills

Required skills include:

undertaking self-directed problem solving and decision-making on issues of abroad and/or highly specialised nature and in highly varied and/or highly specialised contexts

communicating at all levels in the organisation and value stream and to audiences of different levels of literacy and numeracy

determining current state of operations in the organisation or selected portion of the value stream across a range of key indicators, including:

output quantities and qualities

variability in quality and quantity

uptime

causes and times for the different wastes (muda)

investment hurdle rates and actual rates of return

health, safety and environment (HSE) indicators

reliability indicators

other key performance indicators (KPIs) indicators appropriate to the organisation and its technology and processes

identifying desirable future state across a range of indicators of operations in the organisation or selected portion of the value stream, including forecasts of:

output quantities and qualities

variability in quality and quantity

HSE indicators

reliability/uptime

rates of return

other indicators appropriate to the organisation and its technology and processes

analysing data, including indicators of progress to future state

prioritising actions according to:

benefit/cost analysis

readiness analysis

tactical survival response

Required knowledge

Required knowledge includes:

competitive systems and practices at both a strategic and tools level, including advantages and limitations of:

value stream mapping

5S

Just in Time (JIT)

mistake proofing

process mapping

establishing customer pull

breakthrough improvement and continuous improvement (kaizen and kaizen blitz)

setting of KPIs/metrics

identification and elimination of waste (muda)

six sigma and lean six sigma

best practice in implementation of competitive systems and practices tools

customer benefit as used in competitive systems and practices

formal problem solving tools, including root cause analysis (RCA)

workplace strategy and vision

ways of determining competency gaps that may act as restrictions in achieving best practice in operations

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive systems and practices

Competitive systems and practices may include, but are not limited to:

lean operations

agile operations

preventative and predictive maintenance approaches

monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree

Competitive systems and practices should be interpreted so as to take into account:

the stage of implementation of competitive systems and practices

the size of the enterprise

the work organisation, culture, regulatory environment and the industry sector

Codes of practice/standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used

HSE

All changes implemented are expected to be at least neutral, or preferably beneficial, in their impact on HSE

Organisation

Organisation includes:

any part of a manufacturing or service organisation

companies, government bodies or other body of people aiming to produce a product to service a customer

Representative team

Representative team includes:

members from the value stream representing key parts of that chain and may, or may not, include members from outside the organisation

Infrastructure

Infrastructure includes:

policies and procedures

plant and equipment

materials, energy, utilities and other consumables

workforce arrangements, including employee numbers, organisation structure, competencies and competency mix

Future state model of practice

The model of practice will be an improved future state model which will:

help achieve the required organisation strategy and philosophy

give direction to improvements and actions

include forecasts of key indicators

Measures of progress

Measures of progress include:

those metrics and other indicators defined and agreed before the commencement of implementation which provide feedback on the progress towards the future state

Manager

Manager may include:

any person who may have either a permanent or an ad hoc role in facilitating the function of multiple teams in a workplace, departments or entire organisations