Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
NWP300B Mapping and Delivery Guide
Provide and promote customer service
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | NWP300B - Provide and promote customer service |
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Description | This unit of competency describes the outcomes required to respond effectively to the needs of internal and external customers by the application of the organisation's standards and processes. The ability to solve problems, communicate effectively and seek opportunities to improve service to customers are essential to performance. | ||
Employability Skills | This unit of competency contains employability skills. | ||
Learning Outcomes and Application | This unit supports the attainment of skills and knowledge required by all field staff and operators in addition to staff with specific responsibility for the provision of customer service to customers and suppliers of the organisation. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Common |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Apply organisational customer service standards. |
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Element: Respond to customer needs and concerns. |
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Element: Contribute to customer service standards. |
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