Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

NWPGEN010 Mapping and Delivery Guide
Contribute to continuous improvement of quality systems

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency NWPGEN010 - Contribute to continuous improvement of quality systems
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to understand and implement quality systems in the water industry and to identify opportunities for improvement in quality outcomes for the organisation.This unit applies to those working as water industry technicians or supervisors with a responsibility for the implementation of quality systems.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously, usually with supervisory responsibilities, while performing complex tasks in a range of contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Competency should be assessed in an actual workplace or in a simulated environment, with access to equipment and infrastructure appropriate to the outcome. Competency should be demonstrated over time to ensure the candidate is assessed across a variety of situations.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field General
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Interpret and communicate quality system requirements
  • Interpret the accreditation requirements for relevant water quality systems.
  • Identify implications of non-conformance with quality accreditation requirements.
  • Communicate requirements and implications to work colleagues.
  • Review standard operating procedures to ensure compliance with current quality accreditation and legislative requirements.
       
Element: Implement quality systems
  • Define individual roles and responsibilities in quality system implementation.
  • Implement standard operating procedures to ensure compliance with quality systems.
  • Record relevant data for quality system monitoring.
  • Record and report observations of non-conformance with quality accreditation requirements.
       
Element: Identify and correct quality system implementation problems
  • Analyse system monitoring data to identify variances that indicate abnormal or sub-optimal performance.
  • Review non-conformance reports to identify contributing factors.
  • Identify corrective action to remove or control the risk of sub-optimal performance.
       
Element: Contribute to improvement of quality system implementation
  • Develop recommendations for continuous improvement of work practices, methods, equipment and procedures.
  • Consult all relevant work colleagues to refine recommendations.
  • Document recommendations for quality system implementation improvements and record the required modifications in standard operating procedures.
       
Element: Interpret and communicate quality system requirements
  • Interpret the accreditation requirements for relevant water quality systems.
  • Identify implications of non-conformance with quality accreditation requirements.
  • Communicate requirements and implications to work colleagues.
  • Review standard operating procedures to ensure compliance with current quality accreditation and legislative requirements.
       
Element: Implement quality systems
  • Define individual roles and responsibilities in quality system implementation.
  • Implement standard operating procedures to ensure compliance with quality systems.
  • Record relevant data for quality system monitoring.
  • Record and report observations of non-conformance with quality accreditation requirements.
       
Element: Identify and correct quality system implementation problems
  • Analyse system monitoring data to identify variances that indicate abnormal or sub-optimal performance.
  • Review non-conformance reports to identify contributing factors.
  • Identify corrective action to remove or control the risk of sub-optimal performance.
       
Element: Contribute to improvement of quality system implementation
  • Develop recommendations for continuous improvement of work practices, methods, equipment and procedures.
  • Consult all relevant work colleagues to refine recommendations.
  • Document recommendations for quality system implementation improvements and record the required modifications in standard operating procedures.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Interpret and communicate quality system requirements

1.1 Interpret the accreditation requirements for relevant water quality systems.

1.2 Identify implications of non-conformance with quality accreditation requirements.

1.3 Communicate requirements and implications to work colleagues.

1.4 Review standard operating procedures to ensure compliance with current quality accreditation and legislative requirements.

2. Implement quality systems

2.1 Define individual roles and responsibilities in quality system implementation.

2.2 Implement standard operating procedures to ensure compliance with quality systems.

2.3 Record relevant data for quality system monitoring.

2.4 Record and report observations of non-conformance with quality accreditation requirements.

3. Identify and correct quality system implementation problems

3.1 Analyse system monitoring data to identify variances that indicate abnormal or sub-optimal performance.

3.2 Review non-conformance reports to identify contributing factors.

3.3 Identify corrective action to remove or control the risk of sub-optimal performance.

4. Contribute to improvement of quality system implementation

4.1 Develop recommendations for continuous improvement of work practices, methods, equipment and procedures.

4.2 Consult all relevant work colleagues to refine recommendations.

4.3 Document recommendations for quality system implementation improvements and record the required modifications in standard operating procedures.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

interpreting a range of complex and technical documents, including relevant:

regulatory, legislative, licensing and organisational requirements

codes and standards

specifications

organisational policies

communicating effectively with a range of relevant parties to articulate complex ideas

analysing and evaluating reports

interpreting, maintaining and checking records and documents

identifying opportunities for improved water management

implementing operational plans collaboratively and effectively

monitoring assets to ensure performance meets specifications in management plans

analysing problems and applying appropriate remedial solutions

performing various calculations to provide data for the analysis and development of options and solutions

identifying hazards and developing appropriate responses to control and mitigate risks

interpreting and communicating the accreditation requirements for, and implications of non-conformance

monitoring quality systems and reporting non-conformance

analysing data and proposing improvements

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

relevant legislation, standards and workplace policies and procedures

relevant quality standards and systems, including:

Australian Drinking Water Guidelines

HACCP

ISO 9000 series quality management and quality assurance standards

ISO 14001 environmental management systems

quality improvement tools and techniques including statistical process control

communication channels and consultative arrangements

procedures for addressing non-compliance

risk assessments

control charts and control limits

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Interpret and communicate quality system requirements

1.1 Interpret the accreditation requirements for relevant water quality systems.

1.2 Identify implications of non-conformance with quality accreditation requirements.

1.3 Communicate requirements and implications to work colleagues.

1.4 Review standard operating procedures to ensure compliance with current quality accreditation and legislative requirements.

2. Implement quality systems

2.1 Define individual roles and responsibilities in quality system implementation.

2.2 Implement standard operating procedures to ensure compliance with quality systems.

2.3 Record relevant data for quality system monitoring.

2.4 Record and report observations of non-conformance with quality accreditation requirements.

3. Identify and correct quality system implementation problems

3.1 Analyse system monitoring data to identify variances that indicate abnormal or sub-optimal performance.

3.2 Review non-conformance reports to identify contributing factors.

3.3 Identify corrective action to remove or control the risk of sub-optimal performance.

4. Contribute to improvement of quality system implementation

4.1 Develop recommendations for continuous improvement of work practices, methods, equipment and procedures.

4.2 Consult all relevant work colleagues to refine recommendations.

4.3 Document recommendations for quality system implementation improvements and record the required modifications in standard operating procedures.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Interpret the accreditation requirements for relevant water quality systems. 
Identify implications of non-conformance with quality accreditation requirements. 
Communicate requirements and implications to work colleagues. 
Review standard operating procedures to ensure compliance with current quality accreditation and legislative requirements. 
Define individual roles and responsibilities in quality system implementation. 
Implement standard operating procedures to ensure compliance with quality systems. 
Record relevant data for quality system monitoring. 
Record and report observations of non-conformance with quality accreditation requirements. 
Analyse system monitoring data to identify variances that indicate abnormal or sub-optimal performance. 
Review non-conformance reports to identify contributing factors. 
Identify corrective action to remove or control the risk of sub-optimal performance. 
Develop recommendations for continuous improvement of work practices, methods, equipment and procedures. 
Consult all relevant work colleagues to refine recommendations. 
Document recommendations for quality system implementation improvements and record the required modifications in standard operating procedures. 
Interpret the accreditation requirements for relevant water quality systems. 
Identify implications of non-conformance with quality accreditation requirements. 
Communicate requirements and implications to work colleagues. 
Review standard operating procedures to ensure compliance with current quality accreditation and legislative requirements. 
Define individual roles and responsibilities in quality system implementation. 
Implement standard operating procedures to ensure compliance with quality systems. 
Record relevant data for quality system monitoring. 
Record and report observations of non-conformance with quality accreditation requirements. 
Analyse system monitoring data to identify variances that indicate abnormal or sub-optimal performance. 
Review non-conformance reports to identify contributing factors. 
Identify corrective action to remove or control the risk of sub-optimal performance. 
Develop recommendations for continuous improvement of work practices, methods, equipment and procedures. 
Consult all relevant work colleagues to refine recommendations. 
Document recommendations for quality system implementation improvements and record the required modifications in standard operating procedures. 

Forms

Assessment Cover Sheet

NWPGEN010 - Contribute to continuous improvement of quality systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

NWPGEN010 - Contribute to continuous improvement of quality systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

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