Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

POLGEN020 Mapping and Delivery Guide
Communicate within a policing environment

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency POLGEN020 - Communicate within a policing environment
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to communicate effectively in a policing environment, including engaging with audiences, demonstrating relationship building skills, building consensus among stakeholders, using communication options, and using communication equipment. This unit describes the importance of effective communication within policing to ensure public safety, confidence, law and order. This unit applies to those working within a policing environment. The skills and knowledge described in this unit must be applied within the current legislative, regulatory and policy environment for policing. Organisational policies and procedures must be consulted and adhered to, particularly those related to codes of ethics and conduct, and anti-discrimination. Those undertaking this unit generally work independently under mostly indirect supervision. They would perform complex tasks and be required to evaluate and access support from established sources and would show adaptability across a broad range of contexts familiar and/or unpredictable.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Consideration must be given to holistic assessment for this unit. Refer to advice in the companion volumes.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field General
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Engage target audience
  • Assess information to identify key messages that meet the needs of a target audience.
  • Protect the security of information with reference to the risk impact.
  • Apply communication techniques to inform a specific target audience.
       
Element: Communicate with influence
  • Evaluate communication options to determine option best suited to a specific community.
  • Develop communication options taking into account transparency principles and reputational risk.
       
Element: Build relationships with key stakeholders
  • Identify key stakeholders to initiate and facilitate engagement.
  • Initiate relationships with stakeholders to improve policing service delivery.
       
Element: Demonstrate stakeholder management
  • Identify potential conflicts, taking into account stakeholder needs and perceptions.
  • Support conflict resolution using conflict handling skills.
  • Mediate disputes using negotiation skills.
  • Support consensus using liaison skills.
       
Element: Engage target audience
  • Assess information to identify key messages that meet the needs of a target audience.
  • Protect the security of information with reference to the risk impact.
  • Apply communication techniques to inform a specific target audience.
       
Element: Communicate with influence
  • Evaluate communication options to determine option best suited to a specific community.
  • Develop communication options taking into account transparency principles and reputational risk.
       
Element: Build relationships with key stakeholders
  • Identify key stakeholders to initiate and facilitate engagement.
  • Initiate relationships with stakeholders to improve policing service delivery.
       
Element: Demonstrate stakeholder management
  • Identify potential conflicts, taking into account stakeholder needs and perceptions.
  • Support conflict resolution using conflict handling skills.
  • Mediate disputes using negotiation skills.
  • Support consensus using liaison skills.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Engage target audience

1.1 Assess information to identify key messages that meet the needs of a target audience.

1.2 Protect the security of information with reference to the risk impact.

1.3 Apply communication techniques to inform a specific target audience.

2. Communicate with influence

2.1 Evaluate communication options to determine option best suited to a specific community.

2.2 Develop communication options taking into account transparency principles and reputational risk.

3. Build relationships with key stakeholders

3.1 Identify key stakeholders to initiate and facilitate engagement.

3.2 Initiate relationships with stakeholders to improve policing service delivery.

4. Demonstrate stakeholder management

4.1 Identify potential conflicts, taking into account stakeholder needs and perceptions.

4.2 Support conflict resolution using conflict handling skills.

4.3 Mediate disputes using negotiation skills.

4.4 Support consensus using liaison skills.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

providing advice regarding support services available to individuals and communities

building positive relationships with members of communities

identifying cultural diversity issues and challenges to contribute to solutions

identifying the needs and expectations of communities

demonstrating situational awareness

engaging and capitalising on formal and informal community engagement activities

maintaining stakeholder relationships through resolution of conflict, negotiation and liaison

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

awareness of cultural, linguistic and religious diversity

current Commonwealth, state or territory legislation pertaining to discrimination

external support agencies, their powers and services

jurisdictional codes of ethics and codes of conduct

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Engage target audience

1.1 Assess information to identify key messages that meet the needs of a target audience.

1.2 Protect the security of information with reference to the risk impact.

1.3 Apply communication techniques to inform a specific target audience.

2. Communicate with influence

2.1 Evaluate communication options to determine option best suited to a specific community.

2.2 Develop communication options taking into account transparency principles and reputational risk.

3. Build relationships with key stakeholders

3.1 Identify key stakeholders to initiate and facilitate engagement.

3.2 Initiate relationships with stakeholders to improve policing service delivery.

4. Demonstrate stakeholder management

4.1 Identify potential conflicts, taking into account stakeholder needs and perceptions.

4.2 Support conflict resolution using conflict handling skills.

4.3 Mediate disputes using negotiation skills.

4.4 Support consensus using liaison skills.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assess information to identify key messages that meet the needs of a target audience. 
Protect the security of information with reference to the risk impact. 
Apply communication techniques to inform a specific target audience. 
Evaluate communication options to determine option best suited to a specific community. 
Develop communication options taking into account transparency principles and reputational risk. 
Identify key stakeholders to initiate and facilitate engagement. 
Initiate relationships with stakeholders to improve policing service delivery. 
Identify potential conflicts, taking into account stakeholder needs and perceptions. 
Support conflict resolution using conflict handling skills. 
Mediate disputes using negotiation skills. 
Support consensus using liaison skills. 
Assess information to identify key messages that meet the needs of a target audience. 
Protect the security of information with reference to the risk impact. 
Apply communication techniques to inform a specific target audience. 
Evaluate communication options to determine option best suited to a specific community. 
Develop communication options taking into account transparency principles and reputational risk. 
Identify key stakeholders to initiate and facilitate engagement. 
Initiate relationships with stakeholders to improve policing service delivery. 
Identify potential conflicts, taking into account stakeholder needs and perceptions. 
Support conflict resolution using conflict handling skills. 
Mediate disputes using negotiation skills. 
Support consensus using liaison skills. 

Forms

Assessment Cover Sheet

POLGEN020 - Communicate within a policing environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

POLGEN020 - Communicate within a policing environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: