Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PPMREL210 Mapping and Delivery Guide
Contribute to effective working relationships

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PPMREL210 - Contribute to effective working relationships
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the outcomes required to communicate effectively and resolve conflicts at work, in the pulp and paper industry The unit applies to those operators who contribute to effective working relationships through teamwork and communication with others, in the pulp and paper industry.No licensing, legislative, regulatory, or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The following resources must be made available:

workplace documentation and procedures relevant to effective workplace communication

relevant personnel for the purposes of communicating information

Competency is to be assessed in the workplace or in a productive environment that accurately reflects performance in a workplace.

Assessor requirements

Assessors must:

hold the appropriate assessor competency standards as outlined in regulations; and

be able to demonstrate vocational competencies at least to the level being assessed; and

be able to demonstrate how they are continuing to develop their VET knowledge and skills as well as maintaining their industry currency and assessor competence.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate with others in course of work
  • Communicate at work according to legislation and regulations, documentation and procedures and according to work health and safety (WHS) procedures, environmental procedures, standard operating procedures (SOP) and housekeeping requirements.
  • Demonstrate effective reading and listening skills.
  • Use questions to gain additional information.
  • Ensure verbal and written communication with others in the performance of duties is clear and precise and follows established communications practice.
  • Avoid misunderstandings in communications, by using appropriate confirmation techniques.
  • Use various forms of non-verbal communication when working and communicating with others, in the course of duties.
       
Element: Contribute to teamwork and work standards
  • Carry out work individually and in association with others, according to established performance standards.
  • Provide assistance and encouragement to others in workplace activities.
  • Acknowledge, discuss and act upon feedback on work performance.
  • Develop personal skills and knowledge through training and other means to ensure an effective contribution to work activities.
  • Understand and follow employment conditions.
  • Identify and incorporate at the workplace, individual rights and responsibilities, including allowance for any cross cultural differences and differences in personal interests, beliefs and lifestyles.
  • Take appropriate action to avoid and prevent harassment of others.
       
Element: Resolve and prevent conflicts
  • Recognise conflict situations and seek appropriate assistance to resolve the conflict with the personnel involved, according to company procedures.
  • Solve conflicts by actively participating in conflict resolution procedures.
  • Recognise and respond to communication problems in the workplace to prevent conflicts.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1. Communicate with others in course of work

1.1. Communicate at work according to legislation and regulations, documentation and procedures and according to work health and safety (WHS) procedures, environmental procedures, standard operating procedures (SOP) and housekeeping requirements.

1.2. Demonstrate effective reading and listening skills.

1.3. Use questions to gain additional information.

1.4. Ensure verbal and written communication with others in the performance of duties is clear and precise and follows established communications practice.

1.5. Avoid misunderstandings in communications, by using appropriate confirmation techniques.

1.6. Use various forms of non-verbal communication when working and communicating with others, in the course of duties.

2. Contribute to teamwork and work standards

2.1. Carry out work individually and in association with others, according to established performance standards.

2.2. Provide assistance and encouragement to others in workplace activities.

2.3. Acknowledge, discuss and act upon feedback on work performance.

2.4. Develop personal skills and knowledge through training and other means to ensure an effective contribution to work activities.

2.5. Understand and follow employment conditions.

2.6. Identify and incorporate at the workplace, individual rights and responsibilities, including allowance for any cross cultural differences and differences in personal interests, beliefs and lifestyles.

2.7. Take appropriate action to avoid and prevent harassment of others.

3. Resolve and prevent conflicts

3.1. Recognise conflict situations and seek appropriate assistance to resolve the conflict with the personnel involved, according to company procedures.

3.2. Solve conflicts by actively participating in conflict resolution procedures.

3.3. Recognise and respond to communication problems in the workplace to prevent conflicts.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria and foundation skills of this unit, and must be able to provide evidence that they can:

use effective verbal, non verbal and written skills in at least two of the following contexts in the work environment:

when engaged in team work

when directing others at work

in training sessions

when working with colleagues from diverse backgrounds

when receiving feedback on work performance

when engaged in conflict resolution and mediation

demonstrate communication strategies with work colleagues that include listening skills, questioning and confirmation techniques

identify and follow employment documentation, work procedures and performance standards that provide guidance for communication and resolving conflict at work

listen and interpret verbal instructions and information concerning work activities

identify interpersonal communication problems that may arise, including:

misunderstandings and assumptions

differing interpretations

language and comprehension difficulties

physical distractions including noise

unfamiliar terminology

take appropriate action to resolve identified problems or conflict

take action to avoid discrimination and harassment and report any incidents in accordance with policies and regulations.

A person competent in this unit must be able to demonstrate knowledge of:

procedures, regulations and legislative requirements relevant to contributing to effective relationships including work health and safety (WHS), environmental including relevant sustainability requirements/practices, standard operating procedure (SOP), isolation procedures, safe working requirements, risks and hazard identification and housekeeping

basic communication techniques, including barriers to effective communication and how to overcome them

conflict resolution and mediation strategies and techniques suitable for the work environment

basic problem-solving techniques consistent with level of responsibility

procedures covering anti-discrimination and harassment policies and regulations

industrial award requirements related to personnel responsibilities, obligations and entitlements

instructions and procedures for social behavior and emergency situations

procedures for effective interaction with co-workers, including recognising differences, active promotion of anti-discrimination and avoidance of harassment.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1. Communicate with others in course of work

1.1. Communicate at work according to legislation and regulations, documentation and procedures and according to work health and safety (WHS) procedures, environmental procedures, standard operating procedures (SOP) and housekeeping requirements.

1.2. Demonstrate effective reading and listening skills.

1.3. Use questions to gain additional information.

1.4. Ensure verbal and written communication with others in the performance of duties is clear and precise and follows established communications practice.

1.5. Avoid misunderstandings in communications, by using appropriate confirmation techniques.

1.6. Use various forms of non-verbal communication when working and communicating with others, in the course of duties.

2. Contribute to teamwork and work standards

2.1. Carry out work individually and in association with others, according to established performance standards.

2.2. Provide assistance and encouragement to others in workplace activities.

2.3. Acknowledge, discuss and act upon feedback on work performance.

2.4. Develop personal skills and knowledge through training and other means to ensure an effective contribution to work activities.

2.5. Understand and follow employment conditions.

2.6. Identify and incorporate at the workplace, individual rights and responsibilities, including allowance for any cross cultural differences and differences in personal interests, beliefs and lifestyles.

2.7. Take appropriate action to avoid and prevent harassment of others.

3. Resolve and prevent conflicts

3.1. Recognise conflict situations and seek appropriate assistance to resolve the conflict with the personnel involved, according to company procedures.

3.2. Solve conflicts by actively participating in conflict resolution procedures.

3.3. Recognise and respond to communication problems in the workplace to prevent conflicts.

Not Applicable
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Communicate at work according to legislation and regulations, documentation and procedures and according to work health and safety (WHS) procedures, environmental procedures, standard operating procedures (SOP) and housekeeping requirements. 
Demonstrate effective reading and listening skills. 
Use questions to gain additional information. 
Ensure verbal and written communication with others in the performance of duties is clear and precise and follows established communications practice. 
Avoid misunderstandings in communications, by using appropriate confirmation techniques. 
Use various forms of non-verbal communication when working and communicating with others, in the course of duties. 
Carry out work individually and in association with others, according to established performance standards. 
Provide assistance and encouragement to others in workplace activities. 
Acknowledge, discuss and act upon feedback on work performance. 
Develop personal skills and knowledge through training and other means to ensure an effective contribution to work activities. 
Understand and follow employment conditions. 
Identify and incorporate at the workplace, individual rights and responsibilities, including allowance for any cross cultural differences and differences in personal interests, beliefs and lifestyles. 
Take appropriate action to avoid and prevent harassment of others. 
Recognise conflict situations and seek appropriate assistance to resolve the conflict with the personnel involved, according to company procedures. 
Solve conflicts by actively participating in conflict resolution procedures. 
Recognise and respond to communication problems in the workplace to prevent conflicts. 

Forms

Assessment Cover Sheet

PPMREL210 - Contribute to effective working relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PPMREL210 - Contribute to effective working relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: