The Range of Variables provides information about the context in which the unit of competency is carried out. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables may be present for this particular unit:
Assignment instructions may include:
instructions from supervisor/management
assignment objectives and timeframes
work tasks and procedures
resource and equipment requirements
reporting and documentation requirements.
Relevant information may include:
summary of case history
client instructions
terms of reference
cost schedule
reporting details
acceptable modes of enquiry
time limit for inquiry
operator manuals
manufacturer's specifications.
Organisational requirements may relate to:
legal and organisational policy and procedures including personnel practices and guidelines
organisational goals, objectives, plans, systems and processes
employer and employee rights and responsibilities
business and performance plans
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
client service standards
defined resource parameters
Occupational Health and Safety policies, procedures and programs
emergency and evacuation procedures
duty of care, code of conduct, code of ethics
access and equity policy, principles and practice
records and information systems and processes
communication channels and reporting procedures.
Resources and equipment may include:
35mm and video cameras
compass
tape measures
scales
writing instruments
voice recorder, transcript recorder
scanners (audio, document, computer)
lap-top computer
vehicle, air travel
mobile phones, pagers
personnel.
Appropriate persons may include:
security personnel
supervisors, management
clients
manufacturer's
security consultants
other professional or technical staff.
Specialist equipment may include:
audio/video
electronic counter surveillance equipment
infra-red
night vision goggles.
Technical specialists may include:
photographers
accountants
solicitors, lawyers
forensic experts
engineers
specialist investigators
information technology experts
undercover operatives.
Information sources may include:
colleagues, supervisor, management
records, reports, case notes
interviews, meetings
photographs
newspapers and other print media
specialists
internet and other electronic sources
library
industry networks
government departments/agencies
professional bodies
workshops, conferences, seminars.
Information systems may depend on:
importance of information
sensitivity of information
reliability of information
source or origin of information
where information is to be disseminated.
Client instructions may relate to:
confidentiality of information
handling and transmission requirements.
Business equipment may include:
computers and computer applications
modems
personal schedulers
e-mail
internet/extranet/intranet
facsimile machines
printers
photocopiers
scanners.
Available facts may include:
accident reports
personal records
personnel records
medical reports
machinery reports
employer accident records
claims
travel documents
policies.
Applicable legislation, codes and national standards may include:
relevant Commonwealth/State/Territory legislation which affect organisational operation
Australian Standards, quality assurance and certification requirements
relevant industry Codes of Practice
privacy requirements
freedom of information
trade practices
award and enterprise agreements
industrial relations, relevant industrial instruments
Occupational Health and Safety
environment and waste management
equal employment opportunity
anti-discrimination and diversity.
Evidence may be:
direct
circumstantial
physical
opinion
documentary
hearsay.
Interpersonal techniques may include:
verbal or non-verbal language
two-way interaction
constructive feedback
active listening
questioning to clarify and confirm understanding
interpreting non-verbal and verbal messages
observation techniques
use of positive, confident and co-operative language
control of tone of voice and body language
use of language and concepts appropriate to cultural differences
use of clear presentations of options and consequences
demonstrating flexibility and willingness to compromise.
Social and cultural differences may be expressed in:
language (verbal, non-verbal, English)
traditional practices and observations
beliefs, values, practices
food, diet
dress
religious and spiritual observances
social conventions
cultural stereotypes
conventions of gender/sexuality.
Format requirements may relate to:
style
sequence of coverage
length
use of appendices
enclosures
use of abbreviations
common industry terminology.
Documentation may include:
written reports
oral briefings
activity reports
running sheets
task allocation sheets
radio/telephone records.
The Range of Variables provides information about the context in which the unit of competency is carried out. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables may be present for this particular unit:
Assignment instructions may include:
instructions from supervisor/management
assignment objectives and timeframes
work tasks and procedures
resource and equipment requirements
reporting and documentation requirements.
Relevant information may include:
summary of case history
client instructions
terms of reference
cost schedule
reporting details
acceptable modes of enquiry
time limit for inquiry
operator manuals
manufacturer's specifications.
Organisational requirements may relate to:
legal and organisational policy and procedures including personnel practices and guidelines
organisational goals, objectives, plans, systems and processes
employer and employee rights and responsibilities
business and performance plans
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
client service standards
defined resource parameters
Occupational Health and Safety policies, procedures and programs
emergency and evacuation procedures
duty of care, code of conduct, code of ethics
access and equity policy, principles and practice
records and information systems and processes
communication channels and reporting procedures.
Resources and equipment may include:
35mm and video cameras
compass
tape measures
scales
writing instruments
voice recorder, transcript recorder
scanners (audio, document, computer)
lap-top computer
vehicle, air travel
mobile phones, pagers
personnel.
Appropriate persons may include:
security personnel
supervisors, management
clients
manufacturer's
security consultants
other professional or technical staff.
Specialist equipment may include:
audio/video
electronic counter surveillance equipment
infra-red
night vision goggles.
Technical specialists may include:
photographers
accountants
solicitors, lawyers
forensic experts
engineers
specialist investigators
information technology experts
undercover operatives.
Information sources may include:
colleagues, supervisor, management
records, reports, case notes
interviews, meetings
photographs
newspapers and other print media
specialists
internet and other electronic sources
library
industry networks
government departments/agencies
professional bodies
workshops, conferences, seminars.
Information systems may depend on:
importance of information
sensitivity of information
reliability of information
source or origin of information
where information is to be disseminated.
Client instructions may relate to:
confidentiality of information
handling and transmission requirements.
Business equipment may include:
computers and computer applications
modems
personal schedulers
e-mail
internet/extranet/intranet
facsimile machines
printers
photocopiers
scanners.
Available facts may include:
accident reports
personal records
personnel records
medical reports
machinery reports
employer accident records
claims
travel documents
policies.
Applicable legislation, codes and national standards may include:
relevant Commonwealth/State/Territory legislation which affect organisational operation
Australian Standards, quality assurance and certification requirements
relevant industry Codes of Practice
privacy requirements
freedom of information
trade practices
award and enterprise agreements
industrial relations, relevant industrial instruments
Occupational Health and Safety
environment and waste management
equal employment opportunity
anti-discrimination and diversity.
Evidence may be:
direct
circumstantial
physical
opinion
documentary
hearsay.
Interpersonal techniques may include:
verbal or non-verbal language
two-way interaction
constructive feedback
active listening
questioning to clarify and confirm understanding
interpreting non-verbal and verbal messages
observation techniques
use of positive, confident and co-operative language
control of tone of voice and body language
use of language and concepts appropriate to cultural differences
use of clear presentations of options and consequences
demonstrating flexibility and willingness to compromise.
Social and cultural differences may be expressed in:
language (verbal, non-verbal, English)
traditional practices and observations
beliefs, values, practices
food, diet
dress
religious and spiritual observances
social conventions
cultural stereotypes
conventions of gender/sexuality.
Format requirements may relate to:
style
sequence of coverage
length
use of appendices
enclosures
use of abbreviations
common industry terminology.
Documentation may include:
written reports
oral briefings
activity reports
running sheets
task allocation sheets
radio/telephone records.