Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPCRT009 Mapping and Delivery Guide
Provide court registry and information services

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPCRT009 - Provide court registry and information services
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to provide an effective registry and information service to court clients according to the court’s business plan. It includes advising on court practice and procedures, processing incoming registry work, and handling documents and exhibits lodged.This unit applies to those working within the court system operating under procedures set by the court.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those set by the court.Those undertaking this unit would generally work independently with occasional supervisory responsibilities. They would perform complex tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment of this unit requires evidence gathered over time in a workplace environment or one that closely resembles normal work practice and replicates the diverse conditions likely to be encountered when providing court registry and information services.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Courts
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate court practice and procedures
  • Provide information, options and advice on legislation requirements and organisational policy and procedures.
  • Respond to questions related to client diversity and needs according to client service practice and standards.
  • Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority.
  • Refer complex operational queries and obtain assistance when necessary.
  • Optimise information services through use of technical resources and digital information systems.
       
Element: Process incoming registry work
  • Process incoming applications and other materials.
  • Transfer files using appropriate technical resources in accordance with listings and registry requirements.
  • Process and receipt fees.
       
Element: Handle lodged documents
  • Receive and record documents.
  • Lodge documents and enter information into the file management system within set timeframes.
       
Element: Communicate court practice and procedures
  • Provide information, options and advice on legislation requirements and organisational policy and procedures.
  • Respond to questions related to client diversity and needs according to client service practice and standards.
  • Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority.
  • Refer complex operational queries and obtain assistance when necessary.
  • Optimise information services through use of technical resources and digital information systems.
       
Element: Process incoming registry work
  • Process incoming applications and other materials.
  • Transfer files using appropriate technical resources in accordance with listings and registry requirements.
  • Process and receipt fees.
       
Element: Handle lodged documents
  • Receive and record documents.
  • Lodge documents and enter information into the file management system within set timeframes.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Communicate court practice and procedures

1.1 Provide information, options and advice on legislation requirements and organisational policy and procedures.

1.2 Respond to questions related to client diversity and needs according to client service practice and standards.

1.3 Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority.

1.4 Refer complex operational queries and obtain assistance when necessary.

1.5 Optimise information services through use of technical resources and digital information systems.

2. Process incoming registry work

2.1 Process incoming applications and other materials.

2.2 Transfer files using appropriate technical resources in accordance with listings and registry requirements.

2.3 Process and receipt fees.

3. Handle lodged documents

3.1 Receive and record documents.

3.2 Lodge documents and enter information into the file management system within set timeframes.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

gathering and analysing information

responding to queries

dealing effectively with diverse clients including offending parties, legal practitioners, judicial and sheriff’s officers and media

listening actively, showing empathy, building rapport, resolving conflict and managing situations

using case management systems

accessing relevant information on websites

reconciling accounts

applying legislative requirements relating to the provision of court registry and information services

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context.

rules, Acts, procedures and legislation relating to court registry and information services

courts administration structure, including departmental organisation

principles of judicial independence

current approaches to courts administration

limits of authority to provide advice

procedure for referrals to legal assistance

court-specific software programs

records management procedures and protocols

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Communicate court practice and procedures

1.1 Provide information, options and advice on legislation requirements and organisational policy and procedures.

1.2 Respond to questions related to client diversity and needs according to client service practice and standards.

1.3 Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority.

1.4 Refer complex operational queries and obtain assistance when necessary.

1.5 Optimise information services through use of technical resources and digital information systems.

2. Process incoming registry work

2.1 Process incoming applications and other materials.

2.2 Transfer files using appropriate technical resources in accordance with listings and registry requirements.

2.3 Process and receipt fees.

3. Handle lodged documents

3.1 Receive and record documents.

3.2 Lodge documents and enter information into the file management system within set timeframes.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Provide information, options and advice on legislation requirements and organisational policy and procedures. 
Respond to questions related to client diversity and needs according to client service practice and standards. 
Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority. 
Refer complex operational queries and obtain assistance when necessary. 
Optimise information services through use of technical resources and digital information systems. 
Process incoming applications and other materials. 
Transfer files using appropriate technical resources in accordance with listings and registry requirements. 
Process and receipt fees. 
Receive and record documents. 
Lodge documents and enter information into the file management system within set timeframes. 
Provide information, options and advice on legislation requirements and organisational policy and procedures. 
Respond to questions related to client diversity and needs according to client service practice and standards. 
Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority. 
Refer complex operational queries and obtain assistance when necessary. 
Optimise information services through use of technical resources and digital information systems. 
Process incoming applications and other materials. 
Transfer files using appropriate technical resources in accordance with listings and registry requirements. 
Process and receipt fees. 
Receive and record documents. 
Lodge documents and enter information into the file management system within set timeframes. 

Forms

Assessment Cover Sheet

PSPCRT009 - Provide court registry and information services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPCRT009 - Provide court registry and information services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: