Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPCRT014 Mapping and Delivery Guide
Contribute to an integrated service delivery program

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPCRT014 - Contribute to an integrated service delivery program
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to participate effectively as a member of an integrated service delivery program in which a number of organisations collaborate to deliver services. It includes identifying program roles and responsibilities, establishing positive collaborative relationships, supporting implementation of integrated service delivery programs and sharing and disclosing client information.This unit applies to those working within the court system operating under procedures set by the court.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those set by the court.Those undertaking this unit would generally work independently with occasional supervisory responsibilities. They would perform complex tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the diverse conditions likely to be encountered when contributing to an integrated service delivery program.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Courts
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify program roles and responsibilities
  • Identify program stakeholders and partners and agreed roles and responsibilities.
  • Identify agreed program objectives, services, operational procedures, reporting requirements, documentation required and performance standards.
  • Determine own role and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate.
  • Identify outcomes and objectives of program for own organisation.
  • Identify agreed priorities for service delivery and agreed assessment protocols for eligibility of program services.
       
Element: Establish positive collaborative relationships
  • Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and professional conduct.
  • Use communication strategies to represent your organisation positively to stakeholders and partners.
  • Clarify and discuss objectives, skills and expertise of all stakeholders and/or partners to promote understanding and enhance collaboration.
  • Make decisions in consultation with relevant stakeholders and partners where appropriate.
  • Participate in processes to resolve conflict.
       
Element: Support implementation of integrated service delivery program
  • Provide services according to agreed standards of delivery.
  • Maintain systems, records, documentation and reporting procedures as required.
  • Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required.
  • Identify and address issues, concerns and problems identified by program stakeholders, partners and clients.
       
Element: Share and disclose client information
  • Obtain consent to receive services and exchange personal information, from stakeholders, partners and clients.
  • Identify and apply legal limits of information sharing before providing information.
  • Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required.
  • Maintain individual and organisational confidentiality when distributing information internally and externally.
       
Element: Identify program roles and responsibilities
  • Identify program stakeholders and partners and agreed roles and responsibilities.
  • Identify agreed program objectives, services, operational procedures, reporting requirements, documentation required and performance standards.
  • Determine own role and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate.
  • Identify outcomes and objectives of program for own organisation.
  • Identify agreed priorities for service delivery and agreed assessment protocols for eligibility of program services.
       
Element: Establish positive collaborative relationships
  • Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and professional conduct.
  • Use communication strategies to represent your organisation positively to stakeholders and partners.
  • Clarify and discuss objectives, skills and expertise of all stakeholders and/or partners to promote understanding and enhance collaboration.
  • Make decisions in consultation with relevant stakeholders and partners where appropriate.
  • Participate in processes to resolve conflict.
       
Element: Support implementation of integrated service delivery program
  • Provide services according to agreed standards of delivery.
  • Maintain systems, records, documentation and reporting procedures as required.
  • Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required.
  • Identify and address issues, concerns and problems identified by program stakeholders, partners and clients.
       
Element: Share and disclose client information
  • Obtain consent to receive services and exchange personal information, from stakeholders, partners and clients.
  • Identify and apply legal limits of information sharing before providing information.
  • Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required.
  • Maintain individual and organisational confidentiality when distributing information internally and externally.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify program roles and responsibilities

1.1 Identify program stakeholders and partners and agreed roles and responsibilities.

1.2 Identify agreed program objectives, services, operational procedures, reporting requirements, documentation required and performance standards.

1.3 Determine own role and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate.

1.4 Identify outcomes and objectives of program for own organisation.

1.5 Identify agreed priorities for service delivery and agreed assessment protocols for eligibility of program services.

2. Establish positive collaborative relationships

2.1 Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and professional conduct.

2.2 Use communication strategies to represent your organisation positively to stakeholders and partners.

2.3 Clarify and discuss objectives, skills and expertise of all stakeholders and/or partners to promote understanding and enhance collaboration.

2.4 Make decisions in consultation with relevant stakeholders and partners where appropriate.

2.5 Participate in processes to resolve conflict.

3. Support implementation of integrated service delivery program

3.1 Provide services according to agreed standards of delivery.

3.2 Maintain systems, records, documentation and reporting procedures as required.

3.3 Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required.

3.4 Identify and address issues, concerns and problems identified by program stakeholders, partners and clients.

4. Share and disclose client information

4.1 Obtain consent to receive services and exchange personal information, from stakeholders, partners and clients.

4.2 Identify and apply legal limits of information sharing before providing information.

4.3 Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required.

4.4 Maintain individual and organisational confidentiality when distributing information internally and externally.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, rules, regulations and codes of practice

providing explanations to others

promoting understanding of applicable legislation, regulations, organisational procedures and codes of practice

dealing responsively with complaints, conflict and issues arising from collaboration

contributing to problem-solving strategies

collecting, analysing and organising information

providing information to others in accordance with legislation, regulations, organisational procedures, standards, codes of practice and service agreements

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisational goals, processes and hierarchy relating to court services and integrated service delivery programs

relevant legislation, regulations, organisational procedures and/or codes of practice in particular in the context of privacy

relevant integrated service agreements

limitations on resources and authority to contribute services

principles of effective client service delivery

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify program roles and responsibilities

1.1 Identify program stakeholders and partners and agreed roles and responsibilities.

1.2 Identify agreed program objectives, services, operational procedures, reporting requirements, documentation required and performance standards.

1.3 Determine own role and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate.

1.4 Identify outcomes and objectives of program for own organisation.

1.5 Identify agreed priorities for service delivery and agreed assessment protocols for eligibility of program services.

2. Establish positive collaborative relationships

2.1 Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and professional conduct.

2.2 Use communication strategies to represent your organisation positively to stakeholders and partners.

2.3 Clarify and discuss objectives, skills and expertise of all stakeholders and/or partners to promote understanding and enhance collaboration.

2.4 Make decisions in consultation with relevant stakeholders and partners where appropriate.

2.5 Participate in processes to resolve conflict.

3. Support implementation of integrated service delivery program

3.1 Provide services according to agreed standards of delivery.

3.2 Maintain systems, records, documentation and reporting procedures as required.

3.3 Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required.

3.4 Identify and address issues, concerns and problems identified by program stakeholders, partners and clients.

4. Share and disclose client information

4.1 Obtain consent to receive services and exchange personal information, from stakeholders, partners and clients.

4.2 Identify and apply legal limits of information sharing before providing information.

4.3 Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required.

4.4 Maintain individual and organisational confidentiality when distributing information internally and externally.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify program stakeholders and partners and agreed roles and responsibilities. 
Identify agreed program objectives, services, operational procedures, reporting requirements, documentation required and performance standards. 
Determine own role and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate. 
Identify outcomes and objectives of program for own organisation. 
Identify agreed priorities for service delivery and agreed assessment protocols for eligibility of program services. 
Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and professional conduct. 
Use communication strategies to represent your organisation positively to stakeholders and partners. 
Clarify and discuss objectives, skills and expertise of all stakeholders and/or partners to promote understanding and enhance collaboration. 
Make decisions in consultation with relevant stakeholders and partners where appropriate. 
Participate in processes to resolve conflict. 
Provide services according to agreed standards of delivery. 
Maintain systems, records, documentation and reporting procedures as required. 
Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required. 
Identify and address issues, concerns and problems identified by program stakeholders, partners and clients. 
Obtain consent to receive services and exchange personal information, from stakeholders, partners and clients. 
Identify and apply legal limits of information sharing before providing information. 
Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required. 
Maintain individual and organisational confidentiality when distributing information internally and externally. 
Identify program stakeholders and partners and agreed roles and responsibilities. 
Identify agreed program objectives, services, operational procedures, reporting requirements, documentation required and performance standards. 
Determine own role and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate. 
Identify outcomes and objectives of program for own organisation. 
Identify agreed priorities for service delivery and agreed assessment protocols for eligibility of program services. 
Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and professional conduct. 
Use communication strategies to represent your organisation positively to stakeholders and partners. 
Clarify and discuss objectives, skills and expertise of all stakeholders and/or partners to promote understanding and enhance collaboration. 
Make decisions in consultation with relevant stakeholders and partners where appropriate. 
Participate in processes to resolve conflict. 
Provide services according to agreed standards of delivery. 
Maintain systems, records, documentation and reporting procedures as required. 
Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required. 
Identify and address issues, concerns and problems identified by program stakeholders, partners and clients. 
Obtain consent to receive services and exchange personal information, from stakeholders, partners and clients. 
Identify and apply legal limits of information sharing before providing information. 
Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required. 
Maintain individual and organisational confidentiality when distributing information internally and externally. 

Forms

Assessment Cover Sheet

PSPCRT014 - Contribute to an integrated service delivery program
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPCRT014 - Contribute to an integrated service delivery program

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: