Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPCRT413A Mapping and Delivery Guide
Contribute to an integrated service delivery program

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPCRT413A - Contribute to an integrated service delivery program
Description This unit covers the ability to participate effectively as a member of an integrated service delivery program where a number of organisations collaborate to deliver services.In practice, this requires identifying and complying with a range of legislative, procedural and policy requirements.In the workplace, staff must be able to contribute productively to team relationships in an environment where there are competing legislative, procedural and policy requirements for team members. They must be able to develop positive collaborative relationships and contribute to the achievement of team and program goals and deliverables, in addition to complying with the requirements of their own organisation.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit is for those who are involved in integrated service delivery programs either from an administrative or case management perspective.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field Courts.
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify program roles and responsibilities.
  • Identify program stakeholders and partners and agreed roles and responsibilities.
  • Identify agreed program objectives, services, operational procedures, reporting requirements, documentation and performance standards.
  • Determine own roles and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate according to organisational requirements.
  • Identify outcomes and objectives of program for own organisation.
  • Identify agreed priorities for service delivery and agreed assessment protocols for eligibility for program services.
       
Element: Establish positive collaborative relationships.
  • Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and conduct.
  • Use communication strategies to represent your organisation positively to stakeholders and partners.
  • Clarify and discuss objectives, skills and expertise of all stakeholders and partners to promote understanding and enhance collaboration.
  • Make decisions in consultation with relevant stakeholders and partners where appropriate.
  • Participate in processes to resolve conflict in a fair, equitable and collaborative manner.
       
Element: Support implementation of integrated service delivery program.
  • Provide services according to agreed standards of delivery.
  • Maintain systems, records, documentation and reporting procedures as required.
  • Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required.
  • Identify and address issues, concerns and problems identified by program stakeholders, partners and clients with relevant persons using appropriate procedures.
       
Element: Share and disclose client information appropriately.
  • Consent to receive services and exchange personal information is obtained from stakeholders, partners and clients according to organisational policy and procedures.
  • Provide information to others in accordance with legislation, regulations, organisational procedures, standards, codes of practice and/or service agreements.
  • Identify and apply legal limits of information sharing before providing information.
  • Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required.
  • Implement protocols for internal and external distribution of information to ensure appropriate individual and organisational confidentiality is maintained.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

identify personal role and responsibilities for integrated service delivery program and the role and responsibilities of:

individual's own organisation as a whole

other individuals and organisations involved in integrated service delivery program

understand the extent and limitation of programs and apply eligibility criteria

interact professionally with integrated service delivery program stakeholders

deliver services according to organisational standards, requesting assistance as appropriate

apply information sharing and privacy protocols

Consistency in performance

Competency should be demonstrated by delivering services in a range of settings over time.

Context of and specific resources for assessment

Assessment must comply with:

applicable regulations and codes

workplace procedures and protocols

Access may be required to:

a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when implementing an integrated service delivery program, including coping with difficulties, irregularities and breakdowns in routine

relevant legislation, policy and procedures for stakeholders and partners of the integrated service delivery program

specific court practice procedures, agreements, plans and policy for an integrated service delivery program

scenarios and/or case studies to capture the range of situations and issues likely to be encountered

relevant communication and reporting systems

Guidance information for assessment

The following assessment methods are suggested:

oral questioning about relevant programs, roles of stakeholders, and eligibility criteria

observation of the candidate providing services in a range of contexts to ensure achievement of the unit outcomes

feedback from peers and/or supervisor that the candidate consistently applies relevant workplace procedures

review of records completed by candidate or reports of performance

In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

initiative and enterprise skills to apply legislation, rules, regulations and codes of practice

communication and interpersonal skills to:

provide explanations to others

promote understanding of applicable legislation, regulations, organisational procedures and codes of practice

develop productive working relationships

problem-solving skills to:

deal responsively with complaints, conflict and issues arising from collaboration

contribute to problem-solving strategies

self-management skills to work as an individual representing own organisation and as a member of a team

teamwork skills to participate and contribute to implementation of project goals

literacy skills to collect, analyse and organise information

Required knowledge

organisation goals, processes and hierarchy relating to court services and integrated service delivery programs

relevant legislation, regulations, organisational procedures and/or codes of practice in particular in the context of privacy

relevant integrated service agreements, policies and procedures

limitations on resources and authority to contribute services

procedural and policy requirements for reporting and decision making

principles of effective client service delivery

public sector legislation, such as OHS, diversity and equal opportunity in the context of communication

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Stakeholders and partners may include:

external agencies under contract

government departments

police

local councils

individuals

community representatives

welfare and other associated agencies

treatment centres, including:

drug and alcohol

mental health

Assessment protocols may include:

medical or professional referral

presiding officer referral or order

interview with applicant for services

application form

means testing

Communication strategies may include:

active listening

positive non-verbal actions

timeliness

plain English

accurate information

Legal accountability may include:

provide services

provide information

change hearing dates

lodge documents

Relevant persons may include:

agreed mediator

own supervisor or manager

program director

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify program stakeholders and partners and agreed roles and responsibilities. 
Identify agreed program objectives, services, operational procedures, reporting requirements, documentation and performance standards. 
Determine own roles and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate according to organisational requirements. 
Identify outcomes and objectives of program for own organisation. 
Identify agreed priorities for service delivery and agreed assessment protocols for eligibility for program services. 
Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and conduct. 
Use communication strategies to represent your organisation positively to stakeholders and partners. 
Clarify and discuss objectives, skills and expertise of all stakeholders and partners to promote understanding and enhance collaboration. 
Make decisions in consultation with relevant stakeholders and partners where appropriate. 
Participate in processes to resolve conflict in a fair, equitable and collaborative manner. 
Provide services according to agreed standards of delivery. 
Maintain systems, records, documentation and reporting procedures as required. 
Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required. 
Identify and address issues, concerns and problems identified by program stakeholders, partners and clients with relevant persons using appropriate procedures. 
Consent to receive services and exchange personal information is obtained from stakeholders, partners and clients according to organisational policy and procedures. 
Provide information to others in accordance with legislation, regulations, organisational procedures, standards, codes of practice and/or service agreements. 
Identify and apply legal limits of information sharing before providing information. 
Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required. 
Implement protocols for internal and external distribution of information to ensure appropriate individual and organisational confidentiality is maintained. 

Forms

Assessment Cover Sheet

PSPCRT413A - Contribute to an integrated service delivery program
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPCRT413A - Contribute to an integrated service delivery program

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: