Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPETH004 Mapping and Delivery Guide
Maintain and enhance confidence in public service

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency PSPETH004 - Maintain and enhance confidence in public service
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to promote the highest standards of ethical conduct in the workplace. It includes providing ethical leadership, balancing competing public interests, and establishing processes and practices that encourage integrity.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously, as part of a team and with management responsibilities. They would perform sophisticated tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Prerequisites/co-requisites
Competency Field Ethics
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Provide ethical leadership
  • Model and reinforce ethical conduct in others.
  • Encourage professionalism.
  • Encourage staff to raise ethical dilemmas, provide frameworks for ethical decision-making and policy setting and coach staff in their application.
  • Provide staff with opportunities to develop skills in identifying and resolving situations requiring ethical judgment.
  • Clarify the ethical aspects of decisions and provide and document advice and guidance on more complex ethical problems.
  • Encourage the reporting of suspected unethical conduct, and address as needed.
  • Monitor and evaluate policies, for consistency with public sector standards, and recommend changes, where necessary.
       
Element: Balance competing public interests
  • Consider all relevant facts and ensure weightings given to competing interests are unbiased, transparent and defensible.
  • Use decision-making processes and document reasoning/grounds for decisions.
  • Provide advice to government regarding policy decisions relating to the public interest.
  • Take immediate action where staff indicate conflicts of interest, to resolve the situation.
       
Element: Establish and monitor processes and practices that encourage integrity
  • Develop and review organisational processes and practices to ensure they meet the requirements of procedural fairness and accountability.
  • Develop processes containing mechanisms to ensure that public resources are used in accordance with public sector ethics standards, legislation, policy and guidelines.
  • Develop processes that include risk management strategies which meet client, staff and organisational needs for transparency and accountability.
  • Monitor processes and practices to ensure they encourage and support those reporting unethical conduct and protect them from reprisals.
  • Take action to ensure that the ethical standard of conduct of contractors is consistent with the requirements of the contracting organisation.
       
Element: Provide ethical leadership
  • Model and reinforce ethical conduct in others.
  • Encourage professionalism.
  • Encourage staff to raise ethical dilemmas, provide frameworks for ethical decision-making and policy setting and coach staff in their application.
  • Provide staff with opportunities to develop skills in identifying and resolving situations requiring ethical judgment.
  • Clarify the ethical aspects of decisions and provide and document advice and guidance on more complex ethical problems.
  • Encourage the reporting of suspected unethical conduct, and address as needed.
  • Monitor and evaluate policies, for consistency with public sector standards, and recommend changes, where necessary.
       
Element: Balance competing public interests
  • Consider all relevant facts and ensure weightings given to competing interests are unbiased, transparent and defensible.
  • Use decision-making processes and document reasoning/grounds for decisions.
  • Provide advice to government regarding policy decisions relating to the public interest.
  • Take immediate action where staff indicate conflicts of interest, to resolve the situation.
       
Element: Establish and monitor processes and practices that encourage integrity
  • Develop and review organisational processes and practices to ensure they meet the requirements of procedural fairness and accountability.
  • Develop processes containing mechanisms to ensure that public resources are used in accordance with public sector ethics standards, legislation, policy and guidelines.
  • Develop processes that include risk management strategies which meet client, staff and organisational needs for transparency and accountability.
  • Monitor processes and practices to ensure they encourage and support those reporting unethical conduct and protect them from reprisals.
  • Take action to ensure that the ethical standard of conduct of contractors is consistent with the requirements of the contracting organisation.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Provide ethical leadership

1.1 Model and reinforce ethical conduct in others.

1.2 Encourage professionalism.

1.3 Encourage staff to raise ethical dilemmas, provide frameworks for ethical decision-making and policy setting and coach staff in their application.

1.4 Provide staff with opportunities to develop skills in identifying and resolving situations requiring ethical judgment.

1.5 Clarify the ethical aspects of decisions and provide and document advice and guidance on more complex ethical problems.

1.6 Encourage the reporting of suspected unethical conduct, and address as needed.

1.7 Monitor and evaluate policies, for consistency with public sector standards, and recommend changes, where necessary.

2. Balance competing public interests

2.1 Consider all relevant facts and ensure weightings given to competing interests are unbiased, transparent and defensible.

2.2 Use decision-making processes and document reasoning/grounds for decisions.

2.3 Provide advice to government regarding policy decisions relating to the public interest.

2.4 Take immediate action where staff indicate conflicts of interest, to resolve the situation.

3. Establish and monitor processes and practices that encourage integrity

3.1 Develop and review organisational processes and practices to ensure they meet the requirements of procedural fairness and accountability.

3.2 Develop processes containing mechanisms to ensure that public resources are used in accordance with public sector ethics standards, legislation, policy and guidelines.

3.3 Develop processes that include risk management strategies which meet client, staff and organisational needs for transparency and accountability.

3.4 Monitor processes and practices to ensure they encourage and support those reporting unethical conduct and protect them from reprisals.

3.5 Take action to ensure that the ethical standard of conduct of contractors is consistent with the requirements of the contracting organisation.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

using frameworks for ethical decision-making

analysing policies and organisational procedures for consistency with public sector standards

using a variety of language structures to explain complex ideas to different audiences

interpreting and explaining complex formal documents and assisting others to apply them in the workplace

preparing written advice and reports requiring precise expression

interpreting legislation and codes of ethics

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector ethics

organisational code of ethics/conduct

legislation related to privacy, freedom of information, human rights, whistleblower protection

procedural fairness

equal employment opportunity, equity and diversity principles

procedures for declaring conflicts of interest

procedures or protocols for reporting unethical conduct

WHS


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Provide ethical leadership

1.1 Model and reinforce ethical conduct in others.

1.2 Encourage professionalism.

1.3 Encourage staff to raise ethical dilemmas, provide frameworks for ethical decision-making and policy setting and coach staff in their application.

1.4 Provide staff with opportunities to develop skills in identifying and resolving situations requiring ethical judgment.

1.5 Clarify the ethical aspects of decisions and provide and document advice and guidance on more complex ethical problems.

1.6 Encourage the reporting of suspected unethical conduct, and address as needed.

1.7 Monitor and evaluate policies, for consistency with public sector standards, and recommend changes, where necessary.

2. Balance competing public interests

2.1 Consider all relevant facts and ensure weightings given to competing interests are unbiased, transparent and defensible.

2.2 Use decision-making processes and document reasoning/grounds for decisions.

2.3 Provide advice to government regarding policy decisions relating to the public interest.

2.4 Take immediate action where staff indicate conflicts of interest, to resolve the situation.

3. Establish and monitor processes and practices that encourage integrity

3.1 Develop and review organisational processes and practices to ensure they meet the requirements of procedural fairness and accountability.

3.2 Develop processes containing mechanisms to ensure that public resources are used in accordance with public sector ethics standards, legislation, policy and guidelines.

3.3 Develop processes that include risk management strategies which meet client, staff and organisational needs for transparency and accountability.

3.4 Monitor processes and practices to ensure they encourage and support those reporting unethical conduct and protect them from reprisals.

3.5 Take action to ensure that the ethical standard of conduct of contractors is consistent with the requirements of the contracting organisation.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Model and reinforce ethical conduct in others. 
Encourage professionalism. 
Encourage staff to raise ethical dilemmas, provide frameworks for ethical decision-making and policy setting and coach staff in their application. 
Provide staff with opportunities to develop skills in identifying and resolving situations requiring ethical judgment. 
Clarify the ethical aspects of decisions and provide and document advice and guidance on more complex ethical problems. 
Encourage the reporting of suspected unethical conduct, and address as needed. 
Monitor and evaluate policies, for consistency with public sector standards, and recommend changes, where necessary. 
Consider all relevant facts and ensure weightings given to competing interests are unbiased, transparent and defensible. 
Use decision-making processes and document reasoning/grounds for decisions. 
Provide advice to government regarding policy decisions relating to the public interest. 
Take immediate action where staff indicate conflicts of interest, to resolve the situation. 
Develop and review organisational processes and practices to ensure they meet the requirements of procedural fairness and accountability. 
Develop processes containing mechanisms to ensure that public resources are used in accordance with public sector ethics standards, legislation, policy and guidelines. 
Develop processes that include risk management strategies which meet client, staff and organisational needs for transparency and accountability. 
Monitor processes and practices to ensure they encourage and support those reporting unethical conduct and protect them from reprisals. 
Take action to ensure that the ethical standard of conduct of contractors is consistent with the requirements of the contracting organisation. 
Model and reinforce ethical conduct in others. 
Encourage professionalism. 
Encourage staff to raise ethical dilemmas, provide frameworks for ethical decision-making and policy setting and coach staff in their application. 
Provide staff with opportunities to develop skills in identifying and resolving situations requiring ethical judgment. 
Clarify the ethical aspects of decisions and provide and document advice and guidance on more complex ethical problems. 
Encourage the reporting of suspected unethical conduct, and address as needed. 
Monitor and evaluate policies, for consistency with public sector standards, and recommend changes, where necessary. 
Consider all relevant facts and ensure weightings given to competing interests are unbiased, transparent and defensible. 
Use decision-making processes and document reasoning/grounds for decisions. 
Provide advice to government regarding policy decisions relating to the public interest. 
Take immediate action where staff indicate conflicts of interest, to resolve the situation. 
Develop and review organisational processes and practices to ensure they meet the requirements of procedural fairness and accountability. 
Develop processes containing mechanisms to ensure that public resources are used in accordance with public sector ethics standards, legislation, policy and guidelines. 
Develop processes that include risk management strategies which meet client, staff and organisational needs for transparency and accountability. 
Monitor processes and practices to ensure they encourage and support those reporting unethical conduct and protect them from reprisals. 
Take action to ensure that the ethical standard of conduct of contractors is consistent with the requirements of the contracting organisation. 

Forms

Assessment Cover Sheet

PSPETH004 - Maintain and enhance confidence in public service
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PSPETH004 - Maintain and enhance confidence in public service

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: