Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPGEN001 Mapping and Delivery Guide
Work in a public sector environment

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPGEN001 - Work in a public sector environment
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to work as a trainee or new employee in the public sector. It includes accessing and using legislation, guidelines and organisational information, working with a diverse range of people and investigating career options.This unit applies to those commencing work in generalist or specialist roles across the public sector.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work as part of a team under supervision, performing routine tasks in familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field General
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Access and use legislation and guidelines
  • Access the range of legislation and guidelines common to employment in a public sector organisation.
  • Identify the key principles contained in the legislation and guidelines.
  • Clarify information in order to confirm own understanding.
  • Apply the principles contained in legislation and guidelines to individual workplace practice.
       
Element: Access and use organisational information
  • Identify the staffing and organisational structure.
  • Identify and clarify procedures for dealing with staff at all levels of the organisation.
  • Identify procedures for dealing with clients.
  • Identify sources of assistance and types of assistance available from each source.
       
Element: Work with diversity
  • Demonstrate appreciation of the differences between colleagues through workplace behaviour.
  • Use effective communication styles to take account of workplace diversity and reflect the principles of emotional intelligence.
  • Make contribution to the workgroup to utilise personal strengths and take any opportunities provided to develop new competencies.
  • Meet the requirements of multicultural awareness and anti discrimination legislation.
       
Element: Investigate career options
  • Identify personal working and learning styles, values and attitudes and weigh against the requirements of current and potential work opportunities.
  • Identify and prioritise personal work goals.
  • Seek advice on future work/career options.
  • Identify a range of possible career paths and undertake initial planning to map out broad competency areas and experiences required to pursue them.
  • Plan personal development to prepare for career options.
  • Seek and access learning opportunities in line with personal work goals.
       
Element: Access and use legislation and guidelines
  • Access the range of legislation and guidelines common to employment in a public sector organisation.
  • Identify the key principles contained in the legislation and guidelines.
  • Clarify information in order to confirm own understanding.
  • Apply the principles contained in legislation and guidelines to individual workplace practice.
       
Element: Access and use organisational information
  • Identify the staffing and organisational structure.
  • Identify and clarify procedures for dealing with staff at all levels of the organisation.
  • Identify procedures for dealing with clients.
  • Identify sources of assistance and types of assistance available from each source.
       
Element: Work with diversity
  • Demonstrate appreciation of the differences between colleagues through workplace behaviour.
  • Use effective communication styles to take account of workplace diversity and reflect the principles of emotional intelligence.
  • Make contribution to the workgroup to utilise personal strengths and take any opportunities provided to develop new competencies.
  • Meet the requirements of multicultural awareness and anti discrimination legislation.
       
Element: Investigate career options
  • Identify personal working and learning styles, values and attitudes and weigh against the requirements of current and potential work opportunities.
  • Identify and prioritise personal work goals.
  • Seek advice on future work/career options.
  • Identify a range of possible career paths and undertake initial planning to map out broad competency areas and experiences required to pursue them.
  • Plan personal development to prepare for career options.
  • Seek and access learning opportunities in line with personal work goals.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Access and use legislation and guidelines

1.1 Access the range of legislation and guidelines common to employment in a public sector organisation.

1.2 Identify the key principles contained in the legislation and guidelines.

1.3 Clarify information in order to confirm own understanding.

1.4 Apply the principles contained in legislation and guidelines to individual workplace practice.

2. Access and use organisational information

2.1 Identify the staffing and organisational structure.

2.2 Identify and clarify procedures for dealing with staff at all levels of the organisation.

2.3 Identify procedures for dealing with clients.

2.4 Identify sources of assistance and types of assistance available from each source.

3. Work with diversity

3.1 Demonstrate appreciation of the differences between colleagues through workplace behaviour.

3.2 Use effective communication styles to take account of workplace diversity and reflect the principles of emotional intelligence.

3.3 Make contribution to the workgroup to utilise personal strengths and take any opportunities provided to develop new competencies.

3.4 Meet the requirements of multicultural awareness and anti discrimination legislation.

4. Investigate career options

4.1 Identify personal working and learning styles, values and attitudes and weigh against the requirements of current and potential work opportunities.

4.2 Identify and prioritise personal work goals.

4.3 Seek advice on future work/career options.

4.4 Identify a range of possible career paths and undertake initial planning to map out broad competency areas and experiences required to pursue them.

4.5 Plan personal development to prepare for career options.

4.6 Seek and access learning opportunities in line with personal work goals.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

accessing and identifying information

scanning techniques to locate main ideas

reading written materials, including manuals and codes of practice

using interpersonal communication including negotiating strategies to clarify understanding

recognising own and others’ emotions in the workplace

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation, regulations and guidelines

organisation guidelines and procedures

principles of cultural awareness, workplace diversity and emotional intelligence and their application in the workplace

codes of conduct

principles of personal career planning

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Access and use legislation and guidelines

1.1 Access the range of legislation and guidelines common to employment in a public sector organisation.

1.2 Identify the key principles contained in the legislation and guidelines.

1.3 Clarify information in order to confirm own understanding.

1.4 Apply the principles contained in legislation and guidelines to individual workplace practice.

2. Access and use organisational information

2.1 Identify the staffing and organisational structure.

2.2 Identify and clarify procedures for dealing with staff at all levels of the organisation.

2.3 Identify procedures for dealing with clients.

2.4 Identify sources of assistance and types of assistance available from each source.

3. Work with diversity

3.1 Demonstrate appreciation of the differences between colleagues through workplace behaviour.

3.2 Use effective communication styles to take account of workplace diversity and reflect the principles of emotional intelligence.

3.3 Make contribution to the workgroup to utilise personal strengths and take any opportunities provided to develop new competencies.

3.4 Meet the requirements of multicultural awareness and anti discrimination legislation.

4. Investigate career options

4.1 Identify personal working and learning styles, values and attitudes and weigh against the requirements of current and potential work opportunities.

4.2 Identify and prioritise personal work goals.

4.3 Seek advice on future work/career options.

4.4 Identify a range of possible career paths and undertake initial planning to map out broad competency areas and experiences required to pursue them.

4.5 Plan personal development to prepare for career options.

4.6 Seek and access learning opportunities in line with personal work goals.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Access the range of legislation and guidelines common to employment in a public sector organisation. 
Identify the key principles contained in the legislation and guidelines. 
Clarify information in order to confirm own understanding. 
Apply the principles contained in legislation and guidelines to individual workplace practice. 
Identify the staffing and organisational structure. 
Identify and clarify procedures for dealing with staff at all levels of the organisation. 
Identify procedures for dealing with clients. 
Identify sources of assistance and types of assistance available from each source. 
Demonstrate appreciation of the differences between colleagues through workplace behaviour. 
Use effective communication styles to take account of workplace diversity and reflect the principles of emotional intelligence. 
Make contribution to the workgroup to utilise personal strengths and take any opportunities provided to develop new competencies. 
Meet the requirements of multicultural awareness and anti discrimination legislation. 
Identify personal working and learning styles, values and attitudes and weigh against the requirements of current and potential work opportunities. 
Identify and prioritise personal work goals. 
Seek advice on future work/career options. 
Identify a range of possible career paths and undertake initial planning to map out broad competency areas and experiences required to pursue them. 
Plan personal development to prepare for career options. 
Seek and access learning opportunities in line with personal work goals. 
Access the range of legislation and guidelines common to employment in a public sector organisation. 
Identify the key principles contained in the legislation and guidelines. 
Clarify information in order to confirm own understanding. 
Apply the principles contained in legislation and guidelines to individual workplace practice. 
Identify the staffing and organisational structure. 
Identify and clarify procedures for dealing with staff at all levels of the organisation. 
Identify procedures for dealing with clients. 
Identify sources of assistance and types of assistance available from each source. 
Demonstrate appreciation of the differences between colleagues through workplace behaviour. 
Use effective communication styles to take account of workplace diversity and reflect the principles of emotional intelligence. 
Make contribution to the workgroup to utilise personal strengths and take any opportunities provided to develop new competencies. 
Meet the requirements of multicultural awareness and anti discrimination legislation. 
Identify personal working and learning styles, values and attitudes and weigh against the requirements of current and potential work opportunities. 
Identify and prioritise personal work goals. 
Seek advice on future work/career options. 
Identify a range of possible career paths and undertake initial planning to map out broad competency areas and experiences required to pursue them. 
Plan personal development to prepare for career options. 
Seek and access learning opportunities in line with personal work goals. 

Forms

Assessment Cover Sheet

PSPGEN001 - Work in a public sector environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPGEN001 - Work in a public sector environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: