Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGEN003 Mapping and Delivery Guide
Deliver a service to clients
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | PSPGEN003 - Deliver a service to clients |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills required to provide service to clients within a prescribed framework. It includes matching client service to needs and delivering client service.This unit applies to those working as generalist or specialist public sector workers but may be applied to other similar roles.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work under supervision and in a team environment while performing routine tasks in mostly familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide. Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | General |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Match service to client needs |
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Element: Deliver client service |
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Element: Match service to client needs |
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Element: Deliver client service |
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