Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPGEN010 Mapping and Delivery Guide
Contribute to workgroup activities

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPGEN010 - Contribute to workgroup activities
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to contribute as a workgroup member and assist with support, learning and development for others in achieving workgroup goals. It includes establishing workgroup parameters, participating in the workgroup, assisting in learning and development and assisting workgroup members.This unit applies to those working in generalist or specialist roles within the public sector.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work in teams or autonomously, performing routine tasks in a familiar context.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field General
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish workgroup parameters
  • Identify and clarify roles, responsibilities and professional working relationships in the workgroup.
  • Identify and value individual differences within the workgroup.
  • Identify and clarify emotional triggers for self and others to assist in the management of emotional responses to work issues.
  • Identify and use the varying cultural expressions of emotion to respond to emotional cues within a diverse workgroup.
       
Element: Participate in the workgroup
  • Negotiate workgroup tasks in accordance with individual strengths, personal preferences or development needs.
  • Demonstrate cooperation and share knowledge within the group in order to complete tasks.
  • Select communication language/style to take account of the task requirements and diversity of workgroup members.
  • Address and resolve conflict/problems through discussion in the workgroup, or refer.
       
Element: Assist workgroup members
  • Provide support to workgroup members to achieve goals.
  • Provide assistance on routine tasks as required.
  • Maintain professional working relationships with colleagues.
  • Provide assistance with on-the-job learning and development as required.
       
Element: Establish workgroup parameters
  • Identify and clarify roles, responsibilities and professional working relationships in the workgroup.
  • Identify and value individual differences within the workgroup.
  • Identify and clarify emotional triggers for self and others to assist in the management of emotional responses to work issues.
  • Identify and use the varying cultural expressions of emotion to respond to emotional cues within a diverse workgroup.
       
Element: Participate in the workgroup
  • Negotiate workgroup tasks in accordance with individual strengths, personal preferences or development needs.
  • Demonstrate cooperation and share knowledge within the group in order to complete tasks.
  • Select communication language/style to take account of the task requirements and diversity of workgroup members.
  • Address and resolve conflict/problems through discussion in the workgroup, or refer.
       
Element: Assist workgroup members
  • Provide support to workgroup members to achieve goals.
  • Provide assistance on routine tasks as required.
  • Maintain professional working relationships with colleagues.
  • Provide assistance with on-the-job learning and development as required.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Establish workgroup parameters

1.1 Identify and clarify roles, responsibilities and professional working relationships in the workgroup.

1.2 Identify and value individual differences within the workgroup.

1.3 Identify and clarify emotional triggers for self and others to assist in the management of emotional responses to work issues.

1.4 Identify and use the varying cultural expressions of emotion to respond to emotional cues within a diverse workgroup.

2. Participate in the workgroup

2.1 Negotiate workgroup tasks in accordance with individual strengths, personal preferences or development needs.

2.2 Demonstrate cooperation and share knowledge within the group in order to complete tasks.

2.3 Select communication language/style to take account of the task requirements and diversity of workgroup members.

2.4 Address and resolve conflict/problems through discussion in the workgroup, or refer.

3. Assist workgroup members

3.1 Provide support to workgroup members to achieve goals.

3.2 Provide assistance on routine tasks as required.

3.3 Maintain professional working relationships with colleagues.

3.4 Provide assistance with on-the-job learning and development as required.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

communicating with diverse audiences for conflict resolution, coaching, negotiation and selfassessment purposes

applying planning and time management principles

reading and interpreting workplace instructions, reports and other organisational materials

writing work plans, records, reports and information materials

applying numeracy skills to manage time and undertake mathematical tasks embedded in information or instructions

using necessary workplace technology

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, regulations, policies, procedures and guidelines relating to work in the public sector

principles of emotional intelligence and its application to working in a group

group dynamics

options for roles and leadership styles in a workgroup

range of learning and development strategies

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Establish workgroup parameters

1.1 Identify and clarify roles, responsibilities and professional working relationships in the workgroup.

1.2 Identify and value individual differences within the workgroup.

1.3 Identify and clarify emotional triggers for self and others to assist in the management of emotional responses to work issues.

1.4 Identify and use the varying cultural expressions of emotion to respond to emotional cues within a diverse workgroup.

2. Participate in the workgroup

2.1 Negotiate workgroup tasks in accordance with individual strengths, personal preferences or development needs.

2.2 Demonstrate cooperation and share knowledge within the group in order to complete tasks.

2.3 Select communication language/style to take account of the task requirements and diversity of workgroup members.

2.4 Address and resolve conflict/problems through discussion in the workgroup, or refer.

3. Assist workgroup members

3.1 Provide support to workgroup members to achieve goals.

3.2 Provide assistance on routine tasks as required.

3.3 Maintain professional working relationships with colleagues.

3.4 Provide assistance with on-the-job learning and development as required.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and clarify roles, responsibilities and professional working relationships in the workgroup. 
Identify and value individual differences within the workgroup. 
Identify and clarify emotional triggers for self and others to assist in the management of emotional responses to work issues. 
Identify and use the varying cultural expressions of emotion to respond to emotional cues within a diverse workgroup. 
Negotiate workgroup tasks in accordance with individual strengths, personal preferences or development needs. 
Demonstrate cooperation and share knowledge within the group in order to complete tasks. 
Select communication language/style to take account of the task requirements and diversity of workgroup members. 
Address and resolve conflict/problems through discussion in the workgroup, or refer. 
Provide support to workgroup members to achieve goals. 
Provide assistance on routine tasks as required. 
Maintain professional working relationships with colleagues. 
Provide assistance with on-the-job learning and development as required. 
Identify and clarify roles, responsibilities and professional working relationships in the workgroup. 
Identify and value individual differences within the workgroup. 
Identify and clarify emotional triggers for self and others to assist in the management of emotional responses to work issues. 
Identify and use the varying cultural expressions of emotion to respond to emotional cues within a diverse workgroup. 
Negotiate workgroup tasks in accordance with individual strengths, personal preferences or development needs. 
Demonstrate cooperation and share knowledge within the group in order to complete tasks. 
Select communication language/style to take account of the task requirements and diversity of workgroup members. 
Address and resolve conflict/problems through discussion in the workgroup, or refer. 
Provide support to workgroup members to achieve goals. 
Provide assistance on routine tasks as required. 
Maintain professional working relationships with colleagues. 
Provide assistance with on-the-job learning and development as required. 

Forms

Assessment Cover Sheet

PSPGEN010 - Contribute to workgroup activities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPGEN010 - Contribute to workgroup activities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: