Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGEN023 Mapping and Delivery Guide
Deliver and monitor service to clients
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | PSPGEN023 - Deliver and monitor service to clients |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills required to identify client needs, deliver a service, monitor through feedback and then review the service.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would be working under supervision, performing routine tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide. Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | General |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify and define client needs |
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Element: Deliver client service |
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Element: Monitor and improve client service delivery |
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Element: Review client service |
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Element: Identify and define client needs |
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Element: Deliver client service |
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Element: Monitor and improve client service delivery |
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Element: Review client service |
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