Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGEN050 Mapping and Delivery Guide
Manage conflict
Version 1.0
Issue Date: July 2024
Qualification | - |
Unit of Competency | PSPGEN050 - Manage conflict |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills required to manage conflict. It includes identifying and assessing conflict situations, implementing strategies to resolve conflict and monitoring conflict situations.This unit applies to those working in generalist and specialist roles within the public sector.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently performing complex tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide. Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | General |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify and assess conflict situations |
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Element: Implement strategies to resolve conflict |
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Element: Monitor conflict situations |
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Element: Identify and assess conflict situations |
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Element: Implement strategies to resolve conflict |
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Element: Monitor conflict situations |
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