Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPGEN071 Mapping and Delivery Guide
Prepare high-level written communication

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPGEN071 - Prepare high-level written communication
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to prepare high-level written communication including the preparation of complex, sensitive materials. It includes preparing for high-level written communication, critically analysing other positions and preparing persuasive written communication.This unit applies to those working in generalist and specialist roles within the public sector.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently seeking advice as required, performing complex tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field General
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare to write highlevel communication
  • Clarify communication objectives, identify stakeholders and determine political or other sensitivities.
  • Undertake research to anticipate the likely attitudes of and positions of stakeholders on the matter under consideration.
  • Research and organise subject matter, identify key messages and plan written materials that will maximise outcomes.
       
Element: Critically analyse other positions
  • Evaluate other positions critically to identify complex meaning in written communication.
  • Examine written materials to identify subtext, bias or unsupported argument.
  • Explore complex concepts and ideas to clarify understanding, and justify, or challenge interpretations.
  • Compare and contrast evidence and evaluate sources for reliability and authenticity.
  • Use evidence to test other positions and draw conclusions about their validity and strengths.
       
Element: Prepare persuasive written communication
  • Choose communication approach to positively influence and remove barriers to understanding for the audience.
  • Undertake a risk assessment and implement risk management in relation to document preparation and content.
  • Analyse input information provided by others for fit with the chosen approach and consistency with values.
  • Synthesise information and prepare complex documents.
  • Seek feedback from others on document effectiveness for the purpose intended, assess outcomes, and use feedback to underpin future writing.
  • Provide feedback to contributors of information to improve future input in a manner that provides learning opportunities for the contributors.
       
Element: Prepare to write highlevel communication
  • Clarify communication objectives, identify stakeholders and determine political or other sensitivities.
  • Undertake research to anticipate the likely attitudes of and positions of stakeholders on the matter under consideration.
  • Research and organise subject matter, identify key messages and plan written materials that will maximise outcomes.
       
Element: Critically analyse other positions
  • Evaluate other positions critically to identify complex meaning in written communication.
  • Examine written materials to identify subtext, bias or unsupported argument.
  • Explore complex concepts and ideas to clarify understanding, and justify, or challenge interpretations.
  • Compare and contrast evidence and evaluate sources for reliability and authenticity.
  • Use evidence to test other positions and draw conclusions about their validity and strengths.
       
Element: Prepare persuasive written communication
  • Choose communication approach to positively influence and remove barriers to understanding for the audience.
  • Undertake a risk assessment and implement risk management in relation to document preparation and content.
  • Analyse input information provided by others for fit with the chosen approach and consistency with values.
  • Synthesise information and prepare complex documents.
  • Seek feedback from others on document effectiveness for the purpose intended, assess outcomes, and use feedback to underpin future writing.
  • Provide feedback to contributors of information to improve future input in a manner that provides learning opportunities for the contributors.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare to write highlevel communication

1.1 Clarify communication objectives, identify stakeholders and determine political or other sensitivities.

1.2 Undertake research to anticipate the likely attitudes of and positions of stakeholders on the matter under consideration.

1.3 Research and organise subject matter, identify key messages and plan written materials that will maximise outcomes.

2. Critically analyse other positions

2.1 Evaluate other positions critically to identify complex meaning in written communication.

2.2 Examine written materials to identify subtext, bias or unsupported argument.

2.3 Explore complex concepts and ideas to clarify understanding, and justify, or challenge interpretations.

2.4 Compare and contrast evidence and evaluate sources for reliability and authenticity.

2.5 Use evidence to test other positions and draw conclusions about their validity and strengths.

3. Prepare persuasive written communication

3.1 Choose communication approach to positively influence and remove barriers to understanding for the audience.

3.2 Undertake a risk assessment and implement risk management in relation to document preparation and content.

3.3 Analyse input information provided by others for fit with the chosen approach and consistency with values.

3.4 Synthesise information and prepare complex documents.

3.5 Seek feedback from others on document effectiveness for the purpose intended, assess outcomes, and use feedback to underpin future writing.

3.6 Provide feedback to contributors of information to improve future input in a manner that provides learning opportunities for the contributors.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least one occasion.

reading and writing at a level to cope with complex and sensitive workplace materials, including identifying:

subtext

significant inclusions and exclusions

socio-cultural values

attitudes and bias

assumptions

critically analysing and synthesising information to compose complex written documents

researching other pertinent information, including supporting/opposing position papers

refining content, structure and sequence according to the required purpose of written material

analysing and using language structures and features that influence the interpretation of written communication, including:

using spelling, punctuation and grammar for workplace documents at an experienced level

providing feedback on other people’s work in ways suited to the diversity of the workplace, including creation of learning opportunities to improve research and document input

cross-cultural communication requirements

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including WHS and environment

regulations, policies, procedures and guidelines relating to written communication in the public sector, including privacy, freedom of information, information security, confidentiality, copyright and intellectual property

critical analysis of complex information in a government context

politically and culturally sensitive documents

organisational requirements for complex written documents

government style manual requirements

persuasive written language devices and their ethical use for calculated effect

the ways in which socio-cultural factors, language features and structures combine to influence the interpretation of written information

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare to write highlevel communication

1.1 Clarify communication objectives, identify stakeholders and determine political or other sensitivities.

1.2 Undertake research to anticipate the likely attitudes of and positions of stakeholders on the matter under consideration.

1.3 Research and organise subject matter, identify key messages and plan written materials that will maximise outcomes.

2. Critically analyse other positions

2.1 Evaluate other positions critically to identify complex meaning in written communication.

2.2 Examine written materials to identify subtext, bias or unsupported argument.

2.3 Explore complex concepts and ideas to clarify understanding, and justify, or challenge interpretations.

2.4 Compare and contrast evidence and evaluate sources for reliability and authenticity.

2.5 Use evidence to test other positions and draw conclusions about their validity and strengths.

3. Prepare persuasive written communication

3.1 Choose communication approach to positively influence and remove barriers to understanding for the audience.

3.2 Undertake a risk assessment and implement risk management in relation to document preparation and content.

3.3 Analyse input information provided by others for fit with the chosen approach and consistency with values.

3.4 Synthesise information and prepare complex documents.

3.5 Seek feedback from others on document effectiveness for the purpose intended, assess outcomes, and use feedback to underpin future writing.

3.6 Provide feedback to contributors of information to improve future input in a manner that provides learning opportunities for the contributors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Clarify communication objectives, identify stakeholders and determine political or other sensitivities. 
Undertake research to anticipate the likely attitudes of and positions of stakeholders on the matter under consideration. 
Research and organise subject matter, identify key messages and plan written materials that will maximise outcomes. 
Evaluate other positions critically to identify complex meaning in written communication. 
Examine written materials to identify subtext, bias or unsupported argument. 
Explore complex concepts and ideas to clarify understanding, and justify, or challenge interpretations. 
Compare and contrast evidence and evaluate sources for reliability and authenticity. 
Use evidence to test other positions and draw conclusions about their validity and strengths. 
Choose communication approach to positively influence and remove barriers to understanding for the audience. 
Undertake a risk assessment and implement risk management in relation to document preparation and content. 
Analyse input information provided by others for fit with the chosen approach and consistency with values. 
Synthesise information and prepare complex documents. 
Seek feedback from others on document effectiveness for the purpose intended, assess outcomes, and use feedback to underpin future writing. 
Provide feedback to contributors of information to improve future input in a manner that provides learning opportunities for the contributors. 
Clarify communication objectives, identify stakeholders and determine political or other sensitivities. 
Undertake research to anticipate the likely attitudes of and positions of stakeholders on the matter under consideration. 
Research and organise subject matter, identify key messages and plan written materials that will maximise outcomes. 
Evaluate other positions critically to identify complex meaning in written communication. 
Examine written materials to identify subtext, bias or unsupported argument. 
Explore complex concepts and ideas to clarify understanding, and justify, or challenge interpretations. 
Compare and contrast evidence and evaluate sources for reliability and authenticity. 
Use evidence to test other positions and draw conclusions about their validity and strengths. 
Choose communication approach to positively influence and remove barriers to understanding for the audience. 
Undertake a risk assessment and implement risk management in relation to document preparation and content. 
Analyse input information provided by others for fit with the chosen approach and consistency with values. 
Synthesise information and prepare complex documents. 
Seek feedback from others on document effectiveness for the purpose intended, assess outcomes, and use feedback to underpin future writing. 
Provide feedback to contributors of information to improve future input in a manner that provides learning opportunities for the contributors. 

Forms

Assessment Cover Sheet

PSPGEN071 - Prepare high-level written communication
Assessment task 1: [title]

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

PSPGEN071 - Prepare high-level written communication

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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Signature:

Date:

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