Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPGOV206B Mapping and Delivery Guide
Handle workplace information

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency PSPGOV206B - Handle workplace information
Description This unit covers handling incoming and outgoing workplace information. It includes collecting, analysing and processing workplace information.In practice, handling workplace information may overlap with other generalist or specialist public sector work activities such as working in a public sector environment, communicating in the workplace, delivering client service, using resources, using technology, etc.This is one of 5 units of competency in the Working in Government and Management Competency Fields that deal with information/knowledge management. Related units are:PSPGOV307B Organise workplace informationPSPGOV406B Gather and analyse informationPSPGOV504B Undertake research and analysisPSPMNGT614A Facilitate knowledge managementNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Not applicable.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field Working in Government.
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Collect and analyse workplace information
  • Required information is collected and analysed under direction.
  • Routine information is checked and recorded in accordance with organisational format/s.
  • Maintenance of data systems is undertaken to ensure records are accurate and up-to-date.
  • Internal data storage systems are updated, accessed and searched as required.
  • Workplace procedures related to security and confidentiality are applied to information handling.
       
Element: Process workplace information
  • Incoming information is sorted and distributed within defined timeframes.
  • Problems in processing routine information are identified and communicated to relevant staff.
  • Information storage and filing systems are established and maintained in accordance with legislation, policy and procedures.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPGOV201B Work in a public sector environment

PSPGOV202B Use routine workplace communication techniques

PSPGOV203B Deliver a service to clients

PSPGOV204B Access and use resources

PSPGOV207B Use technology in the workplace

PSPGOV208A Write routine workplace materials

PSPOHS201B Follow workplace safety procedures

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

workplace information handled in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to information in the public sector

case studies and workplace scenarios to capture the range of situations likely to be encountered when handling information

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment, or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when handling information, including coping with difficulties, irregularities and breakdowns in routine

workplace information handled in a range of (3 or more) contexts (or occasions, over time).

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations.

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

demonstration

observation

portfolios

projects

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

handling files

handling mail

applying information security requirements

applying computer technology to data storage, retrieval and presentation

converting one information type to another (such as scanning)

applying basic statistical and numerical manipulation

using problem solving and referring problems as required

communicating with colleagues and supervisors

responding to diversity, including gender and disability

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation, policies, procedures and guidelines relating to information handling in the public sector, such as confidentiality, privacy, security, freedom of information

organisational procedures for handling information

electronic and manual filing systems

databases and data storage systems

equal employment opportunity, equity and diversity principles

occupational health and safety and environmental procedures relating to information handling

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Information may include:

basic numerical and statistical data

legislative, organisation and policy requirements

client data

registries and file records

library materials

financial records

mail

Storage of information may include:

manual and computer files

databases

systems which are internal and external to the immediate organisation

printed material

photographic material

microfiche

Legislation, policy and procedures may include:

Commonwealth and State/Territory legislation, standards and guidelines especially relating to privacy, confidentiality, freedom of information, security, fraud control, copyright, intellectual property

government policy

public sector code of ethics

national standards

Australian standards such as records management, knowledge management, risk management

the organisation's policies and practices

organisational code of conduct

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Required information is collected and analysed under direction. 
Routine information is checked and recorded in accordance with organisational format/s. 
Maintenance of data systems is undertaken to ensure records are accurate and up-to-date. 
Internal data storage systems are updated, accessed and searched as required. 
Workplace procedures related to security and confidentiality are applied to information handling. 
Incoming information is sorted and distributed within defined timeframes. 
Problems in processing routine information are identified and communicated to relevant staff. 
Information storage and filing systems are established and maintained in accordance with legislation, policy and procedures. 

Forms

Assessment Cover Sheet

PSPGOV206B - Handle workplace information
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PSPGOV206B - Handle workplace information

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: