- PSPGOV207B - Use technology in the workplace
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGOV207B Mapping and Delivery Guide
Use technology in the workplace
Version 1.0
Issue Date: April 2024
| Qualification | - |
Unit of Competency | PSPGOV207B - Use technology in the workplace |
|---|---|---|---|
| Description | This unit covers various applications of technology and their use to achieve work outcomes. It includes selecting, using and maintaining technology. In practice, using technology in the workplace may overlap with other generalist or specialist public sector work activities such as working in a public sector environment, communicating in the workplace, delivering client service, using resources, etc.This unit replaces and is equivalent to PSPGOV207A Use technology in the workplace | ||
| Employability Skills | This unit contains employability skills. | ||
| Learning Outcomes and Application | Not applicable. | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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| Prerequisites/co-requisites | Not applicable. | ||
| Competency Field | Working in Government. | ||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
|---|---|---|---|---|---|---|---|---|
| Elements of Competency | Performance Criteria | |||||||
| Element: Select and use technology |
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| Element: Maintain technology |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package. | |
Units to be assessed together | Pre-requisite units that must be achieved prior to this unit:Nil Co-requisite units that must be assessed with this unit:Nil Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to any of the generalist public sector specific units at Certificate II or above, particularly: PSPGOV201B Work in a public sector environment PSPGOV202B Use routine workplace communication techniques PSPGOV203B Deliver a service to clients PSPGOV204B Access and use resources PSPGOV205B Participate in workplace change PSPGOV206B Handle workplace information PSPGOV208A Write routine workplace materials |
Overview of evidence requirements | In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms: the knowledge requirements of this unit the skill requirements of this unit application of Employability Skills as they relate to this unit use of equipment and application of software in a range of (3 or more) contexts (or occasions, over time). The unit relates to the application of technology as a transferable competency. It is not necessary to assess (or address) an exhaustive range of equipment, rather attention should be given to the different kinds of technology that can be used and the selection of the 'technology of best fit' for the task. (Is it better/more economical to print one master copy, and photocopy multiples, or print multiple copies direct from the computer? I need a graph - do I use a word processing or spreadsheet application?) |
Resources required to carry out assessment | These resources include: legislation, policy, procedures and protocols relating to the use of technology in the workplace case studies and workplace scenarios to capture the range of situations likely to be encountered when using technology in the workplace |
Where and how to assess evidence | Valid assessment of this unit requires: a workplace environment, or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when using technology in the workplace, including coping with difficulties, irregularities and breakdowns in routine correct use of equipment and application of software in a range of (3 or more) contexts (or occasions, over time). Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as: people with disabilities people from culturally and linguistically diverse backgrounds Aboriginal and Torres Strait Islander people women young people older people people in rural and remote locations. Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of: demonstration observation portfolios projects questioning scenarios simulation or role plays authenticated evidence from workplace training courses |
For consistency of assessment | Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This section describes the essential skills and knowledge and their level, required for this unit. |
Skill requirements Look for evidence that confirms skills in: planning technology use identifying work requirements and selecting the equipment and software application of best fit in terms of timeliness, cost effectiveness, occupational health and safety conditions using a keyboard using a range of technology applications using communication to request advice, receive feedback and work with others applying problem solving in relation to routine problems following manufacturers' instructions responding to diversity, including gender and disability applying public sector legislation such as occupational health and safety and environment in the context of using workplace technology |
Knowledge requirements Look for evidence that confirms knowledge and understanding of: legislation, procedures and guidelines relating to the use of technology in the workplace occupational health and safety procedures and regulations logon, backup, virus protection and shutdown procedures for computer equipment basic technical terminology in relation to reading manuals and help files methods of detecting faults in and solving problems with business technology equal employment opportunity, equity and diversity principles |
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in italics in the Performance Criteria is explained here. | |
Technology covers all equipment used in the workplace and may include: | computer facsimiles computer technology, such as laptops, notebooks, palm pilots and personal computers datashow projectors digital cameras electronic whiteboards facsimile machines keyboards modems mouses multifunction scanners/faxes/printers pagers photocopiers printers routers scanners tape/MD recorders telephones/mobiles/wireless telephones video cameras wireless technology equipment zip drives |
Software applications may include: | Internet instant messages word processing spreadsheets databases accounting presentation packages |
Use of technology may include: | information searches data storage, retrieval and analysis numerical calculations presentation of information copying information communication Internet |
Guidelines may include: | work unit and organisation standards occupational health and safety policies and procedures environmental procedures manufacturers' operating instructions ethical considerations |
Routine maintenance may include: | regular checking of equipment replacing consumables 'in-house' cleaning and servicing of equipment according to manufacturers' guidelines periodic servicing by qualified or manufacturer-approved technician |
Equipment faults may be identified or countered by: | routine checking of equipment preparation of a maintenance program encouraging feedback from work colleagues regular back-ups of data keeping a log book of detected faults regular occupational health and safety inspections checking that repairs have been carried out |
Used consumables may include: | ink cartridges toner cartridges print heads CD-ROMs zip disks floppy disks backup tapes |
Environmental policies may cover: | type of paper recycling requirements |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| The technology requirements of tasks are assessed and technology and/or software applications are selected in accordance with task requirements and available workplace resources. | |||
| Work area, furniture and equipment are adjusted and used in accordance with ergonomic requirements. | |||
| Technology/software is used to achieve work outcomes in accordance with organisational guidelines and occupational health and safety requirements. | |||
| Manuals, training booklets, online/telephone assistance or help-desks are used to overcome basic difficulties with technology, and more complex problems are referred for assistance in accordance with organisational policy and procedures. | |||
| Technology and data are secured in accordance with legislation, policy and procedures. | |||
| Routine maintenance is carried out and/or arranged to ensure that technology is maintained in accordance with manufacturers' instructions and organisational requirements. | |||
| Equipment faults are corrected or reported in accordance with manufacturers' instructions and service agreements. | |||
| Technology consumables are replaced as they are used in accordance with manufacturers' instructions and organisational requirements. | |||
| Use of technology and disposal of used consumables meets government and organisational environmental policies. |
Forms
Assessment Cover Sheet
PSPGOV207B - Use technology in the workplace
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
PSPGOV207B - Use technology in the workplace
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: