• PSPGOV303B - Build and maintain internal networks

Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPGOV303B Mapping and Delivery Guide
Build and maintain internal networks

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency PSPGOV303B - Build and maintain internal networks
Description This unit covers building, expanding and utilising internal networks. It includes identifying key internal stakeholders, identifying or establishing network links with key internal stakeholders and participating in internal networks.In practice, building and maintaining internal networks may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, working effectively, working with diversity, etc.This unit is one of 3 units of competency in the Working in Government Competency Field that deal with networks. Related units are:PSPGOV418A Develop internal and external networksPSPGOV602B Establish and maintain strategic networks This unit replaces and is equivalent to PSPGOV303A Build and maintain internal networks
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Not applicable.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field Working in Government.
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify key internal stakeholders
  • Key internal stakeholders and their needs, expectations and roles are identified.
  • Individual and organisational benefits of networking with key internal stakeholders are identified and evaluated.
       
Element: Build network links with key internal stakeholders
  • New network links between self and key internal stakeholders are established, maintained in accordance with legislation, policy and procedures and used effectively.
  • Existing network links between key internal stakeholders are identified and maintained, and strategies to expand them are identified and initiated.
  • Networking strategies are used to maintain internal networks in accordance with organisational policy and procedures.
       
Element: Participate in internal networks
  • Information is provided to internal stakeholders to ensure an understanding of own role and to exchange information to increase workgroup effectiveness.
  • Internal stakeholder input and feedback is obtained, assessed and acted upon if necessary.
  • Assistance is obtained to deal with any misunderstandings or conflict situations that arise within internal networks in accordance with principles of conflict resolution.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC301B Uphold the values and principles of public service

PSPGOV301B Work effectively in the organisation

PSPGOV302B Contribute to workgroup activities

PSPGOV306B Implement change

PSPGOV307B Organise workplace information

PSPGOV308B Work effectively with diversity

PSPGOV312A Use workplace communication strategies

PSPGOV314A Contribute to conflict management

PSPLEGN301B Comply with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

internal networks built/maintained in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to the public sector

organisational charts

case studies and workplace scenarios to capture the range of situations likely to be encountered when building and maintaining internal networks

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment, or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when building and maintaining internal networks, including coping with difficulties, irregularities and breakdowns in routine

internal networks built/maintained in a range of (3 or more) contexts (or occasions, over time).

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations.

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

projects

questioning

scenarios

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

applying legislation, regulations and policies relating to public sector environment

using interpersonal and group communication with diverse internal networks including negotiation, consultation, liaison

using formal and informal organisational communication channels

responding to diversity, including gender and disability

identifying and obtaining assistance to resolve conflicts in a networking context

applying procedures relating to occupational health and safety and environment in the context of internal networking

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation, regulations, policies, procedures and guidelines relating to work in a public sector environment

organisational structure and protocols

organisational communication channels

principles of interpersonal, group, system and organisational communication

principles of conflict resolution

equal employment opportunity, equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of internal networking

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Key internal stakeholders may include:

colleagues

junior officers

supervisors

advisers

senior managers within the organisation

Legislation, policy and procedures may include:

State/Territory and Commonwealth legislation and regulations such as:

public sector management acts

financial management acts

privacy legislation

equal employment opportunity, anti-discrimination and harassment legislation

occupational health and safety legislation

consumer legislation

environment legislation.

risk management guidelines

ethics and accountability standards

public sector standards

fraud control standards

government security standards

organisational policy, procedures and protocols

Networks may include:

formal or informal networks

circulation lists

e-networks, such as bulletin boards

virtual communities

subject matter experts

Network strategies may include:

maintaining regular contact

individual marketing

distribution of materials

participation in teams

volunteering to participate in special projects

organising/participating in team-building or social events

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Key internal stakeholders and their needs, expectations and roles are identified. 
Individual and organisational benefits of networking with key internal stakeholders are identified and evaluated. 
New network links between self and key internal stakeholders are established, maintained in accordance with legislation, policy and procedures and used effectively. 
Existing network links between key internal stakeholders are identified and maintained, and strategies to expand them are identified and initiated. 
Networking strategies are used to maintain internal networks in accordance with organisational policy and procedures. 
Information is provided to internal stakeholders to ensure an understanding of own role and to exchange information to increase workgroup effectiveness. 
Internal stakeholder input and feedback is obtained, assessed and acted upon if necessary. 
Assistance is obtained to deal with any misunderstandings or conflict situations that arise within internal networks in accordance with principles of conflict resolution. 

Forms

Assessment Cover Sheet

PSPGOV303B - Build and maintain internal networks
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PSPGOV303B - Build and maintain internal networks

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: