Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGOV502B Mapping and Delivery Guide
Develop client services
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | PSPGOV502B - Develop client services |
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Description | This unit covers identification of service requirements to meet client needs. It includes analysis of client needs, review of client service, and promotion, development and enhancement of client service.In practice, developing client services may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, working with diversity, building community relationships, providing interpreting services, etc.This is one of 5 units of competency in the Working in Government and Management Competency Fields that deal with client services. Related units are:PSPGOV203B Deliver a service to clientsPSPGOV309A Address client needsPSPGOV402B Deliver and monitor service to clientsPSPMNGT606B Manage quality client serviceNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Not applicable. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Working in Government. |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Analyse client needs |
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Element: Review client service |
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Element: Promote client services |
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Element: Develop and enhance client service |
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