- PSPGOV507A - Undertake negotiations
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGOV507A Mapping and Delivery Guide
Undertake negotiations
Version 1.0
Issue Date: April 2024
| Qualification | - |
Unit of Competency | PSPGOV507A - Undertake negotiations |
|---|---|---|---|
| Description | This unit covers negotiations as an individual or as a member of a negotiating team. It includes planning for the negotiation, conducting the negotiation and finalising the outcome.In practice, negotiations may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, providing leadership, undertaking research and analysis, initiating projects, performing quasi-judicial functions, etc. This is a new unit of competency, added to the Working in Government Competency Field of the Training Package in 2004 | ||
| Employability Skills | This unit contains employability skills. | ||
| Learning Outcomes and Application | Not applicable. | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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| Prerequisites/co-requisites | Not applicable. | ||
| Competency Field | Working in Government | ||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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| Elements of Competency | Performance Criteria | |||||||
| Element: Plan for negotiation |
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| Element: Conduct negotiation |
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| Element: Finalise negotiation outcomes |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package. | |
Units to be assessed together | Pre-requisite unitsthat must be achieved prior to this unit:Nil Co-requisite unitsthat must be assessed with this unit:Nil Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to: PSPCRT506A Perform quasi-judicial functions PSPETHC501B Promote the values and ethos of public service PSPGOV504B Undertake research and analysis PSPGOV505A Promote diversity PSPGOV508A Manage conflict PSPGOV511A Provide leadership PSPGOV512A Use complex workplace communication strategies PSPLEGN501B Promote compliance with legislation in the public sector PSPOHS501A Monitor and maintain workplace safety PSPPM501B Design complex projects PSPPROC502A Establish contract management arrangements |
Overview of evidence requirements | In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms: the knowledge requirements of this unit the skill requirements of this unit application of Employability Skills as they relate to this unit negotiations undertaken in a range of (3 or more) contexts (or occasions, over time) |
Resources required to carry out assessment | These resources include: legislation, policy, procedures and protocols relating to negotiation, including freedom of information, privacy, equal employment opportunity, anti-discrimination, occupational health and safety case studies and workplace scenarios to capture the range of negotiation situations likely to be encountered as an individual or as a team member |
Where and how to assess evidence | Valid assessment of this unit requires: a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when undertaking negotiations, including coping with difficulties, irregularities and breakdowns in routine negotiations undertaken in a range of (3 or more) contexts (or occasions, over time). Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as: people with disabilities people from culturally and linguistically diverse backgrounds Aboriginal and Torres Strait Islander people women young people older people people in rural and remote locations. Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of: demonstration observation portfolios questioning scenarios simulation or role plays authenticated evidence from the workplace and/or training courses |
For consistency of assessment | Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This section describes the essential skills and knowledge and their level, required for this unit. | ||
Skill requirements Look for evidence that confirms skills in: applying legislation, regulations and policies relating to negotiating in the public sector communicating with diverse stakeholders such as the other party, team members, senior management, including listening, questioning, establishing rapport, responding, etc applying decision making and problem solving adjusting quickly to new information or unexpected questions and attitudes report writing responding to diversity, including gender and disability applying procedures relating to occupational health and safety and environment in the context of negotiations | ||
Knowledge requirements Look for evidence that confirms knowledge and understanding of: legislation, regulations, policies, procedures and guidelines relating to negotiations in the public sector, such as freedom of information, privacy, equal employment opportunity sources of organisational information delegations and lines of authority decision making negotiation techniques conflict resolution recordkeeping requirements for negotiations equal employment opportunity, equity and diversity principles | ||
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in italics in the Performance Criteria is explained here. | |
Purpose of negotiation may include | required outcomes other possible outcomes organisational priorities consequences of negotiation failing |
Negotiating approach may be | consultative collaborative competitive confrontational soft passive |
Information relating to the negotiation may include | background to the dispute/issues under consideration background information on the parties organisational information legislative requirements organisational policy and procedures material to support bargaining position precedents |
Negotiation plan may include | roles and responsibilities of negotiation team members, if any identification of team leader timing logistics key facts tactics personal strengths and weaknesses techniques to be used for negotiating, breaking deadlocks, dealing with conflict fallback position areas where compromise is possible process management strategies alternative dispute resolution processes |
Negotiation techniques may include | speaking skills presentation techniques effective listening questioning techniques verbal and non-verbal communication using personal attributes culturally and linguistically appropriate strategies constructive feedback issues identification exploring options identifying areas of agreement recording agreements |
Contingencies may include | changed circumstances changed tactics changed agenda new information decision to withdraw |
Techniques for breaking deadlocks may include | clarifying restating position summarising progress deferring decision preparing a compromise using a mediator/third party |
Stakeholders may include | management union colleagues/other staff clients public |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| The purpose of the negotiation and the issue/s under consideration are clarified with affected personnel and through analysis of all related documentation/information | |||
| Primary needs and desired outcomes of all parties are identified | |||
| The organisation's position is determined in consultation with senior personnel, and a negotiating approach is devised based on an analysis of the strengths and weaknesses of the position | |||
| Information relating to the negotiation, including any precedents, is collected, analysed and organised to support the negotiating approach | |||
| Timeframe and logistics are agreed and a negotiation plan is developed in accordance with legislation, policy and procedures, and communicated to other staff, if any, involved in the negotiation team | |||
| The issue/s under consideration and the negotiation process to be used are agreed by all parties and documented in accordance with legislation, policy and procedures | |||
| Negotiating techniques are used to persuade the other party of the strength of the argument in favour of the organisation's position | |||
| The negotiation plan is modified if necessary to respond to contingencies | |||
| Techniques for dealing with conflict or deadlocks are selected and used in accordance with the negotiation plan and the progress of the negotiation | |||
| Options for resolving the issue are discussed and the acceptability of these to the parties is determined | |||
| An agreed conclusion is reached, documented and signed-off by the parties | |||
| Negotiation outcomes are reported in accordance with organisational policy and procedures and stakeholders are debriefed if required | |||
| Any further action required as a result of agreement is determined and undertaken in accordance with organisational requirements | |||
| The negotiation process and outcomes are reviewed, and lessons learnt are documented for future use in accordance with organisational recordkeeping practices |
Forms
Assessment Cover Sheet
PSPGOV507A - Undertake negotiations
Assessment task 1: [title]
Student name:
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I declare that the assessment tasks submitted for this unit are my own work.
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Result: Competent Not yet competent
Feedback to student
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Assessment Record Sheet
PSPGOV507A - Undertake negotiations
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
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Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
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