Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGOV508A Mapping and Delivery Guide
Manage conflict
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | PSPGOV508A - Manage conflict |
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Description | This unit covers the requirements for managing conflict in the workplace. It includes identifying and assessing conflict situations, implementing strategies to resolve conflict and monitoring the situation. It does not include formal negotiation, counselling or conducting mediation.In practice, managing conflict may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, providing leadership, facilitating change, negotiating, maintaining workplace safety, coordinating employment relations, etc. This is one of 4 units of competency in the Working in Government and Human Resource Management Competency Fields that deal with conflict. Related units are:PSPGOV314A Contribute to conflict managementPSPGOV411A Deal with conflictPSPHR603B Provide advisory and mediation servicesNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Not applicable. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Working in Government. |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify and assess conflict situations |
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Element: Implement strategies to resolve conflict |
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Element: Monitor conflict situations |
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