Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGSD001 Mapping and Delivery Guide
Identify and select government service delivery options
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | PSPGSD001 - Identify and select government service delivery options |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills required to select and offer government service delivery options to meet the needs of eligible applicants. It includes assessing the need for government services, identifying available options, addressing issues, and matching service delivery to the best service option or making referrals if required.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently within a team, performing complex tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide. Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | Government service delivery |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Assess the need for government services |
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Element: Identify government service delivery options |
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Element: Match service delivery to needs |
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Element: Address concerns/issues |
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Element: Make referrals |
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Element: Assess the need for government services |
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Element: Identify government service delivery options |
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Element: Match service delivery to needs |
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Element: Address concerns/issues |
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Element: Make referrals |
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