Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPGSD002 Mapping and Delivery Guide
Administer government service delivery requirements

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPGSD002 - Administer government service delivery requirements
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to administer government service offers, agreements and records. It includes reviewing service offers or agreements, and reviewing and updating records.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently, performing routine tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Government service delivery
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Administer service offers or agreements
  • Identify and act on the need for assistance.
  • Identify and explain mutual obligations, rights and responsibilities associated with government service delivery.
  • Ensure delivery of services matches the circumstances.
       
Element: Review service offers or agreements
  • Review service offer decisions as required.
  • Process appeals against service offer decisions.
  • Identify and negotiate ongoing resources and support required to progress the service offer.
  • Update records to reflect changes in circumstances.
       
Element: Review and update government service delivery records
  • Review service delivery records for accuracy and currency.
  • Record and update information about individuals’ needs as circumstances change.
  • Update information systems and records related to services provided to individuals.
  • Protect the privacy and security of personal information and records.
       
Element: Administer service offers or agreements
  • Identify and act on the need for assistance.
  • Identify and explain mutual obligations, rights and responsibilities associated with government service delivery.
  • Ensure delivery of services matches the circumstances.
       
Element: Review service offers or agreements
  • Review service offer decisions as required.
  • Process appeals against service offer decisions.
  • Identify and negotiate ongoing resources and support required to progress the service offer.
  • Update records to reflect changes in circumstances.
       
Element: Review and update government service delivery records
  • Review service delivery records for accuracy and currency.
  • Record and update information about individuals’ needs as circumstances change.
  • Update information systems and records related to services provided to individuals.
  • Protect the privacy and security of personal information and records.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Administer service offers or agreements

1.1 Identify and act on the need for assistance.

1.2 Identify and explain mutual obligations, rights and responsibilities associated with government service delivery.

1.3 Ensure delivery of services matches the circumstances.

2. Review service offers or agreements

2.1 Review service offer decisions as required.

2.2 Process appeals against service offer decisions.

2.3 Identify and negotiate ongoing resources and support required to progress the service offer.

2.4 Update records to reflect changes in circumstances.

3. Review and update government service delivery records

3.1 Review service delivery records for accuracy and currency.

3.2 Record and update information about individuals’ needs as circumstances change.

3.3 Update information systems and records related to services provided to individuals.

3.4 Protect the privacy and security of personal information and records.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

reading complex, formal documents including legislation and guidelines and explaining them to people from diverse backgrounds

granting and adjusting payments

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the range of applicant circumstances and complexity of needs in the context of government service delivery

range of services available through the organisation

mutual obligations, rights and responsibilities

service offers

appeal processes

administration systems and requirements for payments and benefits

legislation, policy, procedures and protocols relating to government service delivery, including work health and safety and environment and sustainability practices

principles of equal employment opportunity and diversity

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Administer service offers or agreements

1.1 Identify and act on the need for assistance.

1.2 Identify and explain mutual obligations, rights and responsibilities associated with government service delivery.

1.3 Ensure delivery of services matches the circumstances.

2. Review service offers or agreements

2.1 Review service offer decisions as required.

2.2 Process appeals against service offer decisions.

2.3 Identify and negotiate ongoing resources and support required to progress the service offer.

2.4 Update records to reflect changes in circumstances.

3. Review and update government service delivery records

3.1 Review service delivery records for accuracy and currency.

3.2 Record and update information about individuals’ needs as circumstances change.

3.3 Update information systems and records related to services provided to individuals.

3.4 Protect the privacy and security of personal information and records.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and act on the need for assistance. 
Identify and explain mutual obligations, rights and responsibilities associated with government service delivery. 
Ensure delivery of services matches the circumstances. 
Review service offer decisions as required. 
Process appeals against service offer decisions. 
Identify and negotiate ongoing resources and support required to progress the service offer. 
Update records to reflect changes in circumstances. 
Review service delivery records for accuracy and currency. 
Record and update information about individuals’ needs as circumstances change. 
Update information systems and records related to services provided to individuals. 
Protect the privacy and security of personal information and records. 
Identify and act on the need for assistance. 
Identify and explain mutual obligations, rights and responsibilities associated with government service delivery. 
Ensure delivery of services matches the circumstances. 
Review service offer decisions as required. 
Process appeals against service offer decisions. 
Identify and negotiate ongoing resources and support required to progress the service offer. 
Update records to reflect changes in circumstances. 
Review service delivery records for accuracy and currency. 
Record and update information about individuals’ needs as circumstances change. 
Update information systems and records related to services provided to individuals. 
Protect the privacy and security of personal information and records. 

Forms

Assessment Cover Sheet

PSPGSD002 - Administer government service delivery requirements
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPGSD002 - Administer government service delivery requirements

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: