Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGSD005 Mapping and Delivery Guide
Introduce the government service delivery model
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | PSPGSD005 - Introduce the government service delivery model |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills required by staff working as the first point of contact between applicants and the government, to introduce the government service delivery model. It includes agreeing on the initial service offer, establishing or updating of accounts, and providing personalised service.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently in consultation with others as required, performing complex tasks in a familiar context.No licensing, legislative or certification requirements apply to unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide. Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | Government service delivery |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Deal with initial service offer |
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Element: Establish and/or update accounts of service recipients |
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Element: Provide personalised service |
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Element: Deal with initial service offer |
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Element: Establish and/or update accounts of service recipients |
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Element: Provide personalised service |
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