Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPGSD008 Mapping and Delivery Guide
Assist government service recipients with complex needs

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPGSD008 - Assist government service recipients with complex needs
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to assist users of government services who have complex needs. It includes engaging users, and developing and maintaining working partnerships with others who may assist users, to increase their level of economic and social participation.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously in consultation with others, performing complex tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Government service delivery
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Engage government service recipients with complex needs
  • Identify and address complex barriers to participation.
  • Identify goals and opportunities in consultation with government service recipients.
  • Support service recipients to participate as fully as possible.
  • Negotiate and develop individualised plans with recipients and monitor and support progress.
  • Establish collaborative working relationships with specialists to assess barriers and capacity to participate.
  • Facilitate collaboration between internal specialists to deliver an integrated service in complex situations.
       
Element: Develop and maintain working partnerships
  • Establish personal liaison with local providers, service delivery agents or partners, and make personal referrals to them in accordance with needs.
  • Develop and maintain relationships with external providers who can assist government service recipients increase their level of economic and social participation.
  • Establish and maintain community partnerships, including the undertaking of ongoing outreach work.
       
Element: Engage government service recipients with complex needs
  • Identify and address complex barriers to participation.
  • Identify goals and opportunities in consultation with government service recipients.
  • Support service recipients to participate as fully as possible.
  • Negotiate and develop individualised plans with recipients and monitor and support progress.
  • Establish collaborative working relationships with specialists to assess barriers and capacity to participate.
  • Facilitate collaboration between internal specialists to deliver an integrated service in complex situations.
       
Element: Develop and maintain working partnerships
  • Establish personal liaison with local providers, service delivery agents or partners, and make personal referrals to them in accordance with needs.
  • Develop and maintain relationships with external providers who can assist government service recipients increase their level of economic and social participation.
  • Establish and maintain community partnerships, including the undertaking of ongoing outreach work.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Engage government service recipients with complex needs

1.1 Identify and address complex barriers to participation.

1.2 Identify goals and opportunities in consultation with government service recipients.

1.3 Support service recipients to participate as fully as possible.

1.4 Negotiate and develop individualised plans with recipients and monitor and support progress.

1.5 Establish collaborative working relationships with specialists to assess barriers and capacity to participate.

1.6 Facilitate collaboration between internal specialists to deliver an integrated service in complex situations.

2. Develop and maintain working partnerships

2.1 Establish personal liaison with local providers, service delivery agents or partners, and make personal referrals to them in accordance with needs.

2.2 Develop and maintain relationships with external providers who can assist government service recipients increase their level of economic and social participation.

2.3 Establish and maintain community partnerships, including the undertaking of ongoing outreach work.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

working with government service recipients with complex needs

communicating with diverse audiences for purposes including liaison, referral, determining goals

working with people from diverse backgrounds

providing individualised service

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the range of circumstances and complexity of needs in the context of government service delivery

complex barriers to social and economic participation

partnerships that will assist government service recipients with complex needs

individualised plans

legislation, policy, procedures and protocols relating to government service delivery, including work health and safety and environment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Engage government service recipients with complex needs

1.1 Identify and address complex barriers to participation.

1.2 Identify goals and opportunities in consultation with government service recipients.

1.3 Support service recipients to participate as fully as possible.

1.4 Negotiate and develop individualised plans with recipients and monitor and support progress.

1.5 Establish collaborative working relationships with specialists to assess barriers and capacity to participate.

1.6 Facilitate collaboration between internal specialists to deliver an integrated service in complex situations.

2. Develop and maintain working partnerships

2.1 Establish personal liaison with local providers, service delivery agents or partners, and make personal referrals to them in accordance with needs.

2.2 Develop and maintain relationships with external providers who can assist government service recipients increase their level of economic and social participation.

2.3 Establish and maintain community partnerships, including the undertaking of ongoing outreach work.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and address complex barriers to participation. 
Identify goals and opportunities in consultation with government service recipients. 
Support service recipients to participate as fully as possible. 
Negotiate and develop individualised plans with recipients and monitor and support progress. 
Establish collaborative working relationships with specialists to assess barriers and capacity to participate. 
Facilitate collaboration between internal specialists to deliver an integrated service in complex situations. 
Establish personal liaison with local providers, service delivery agents or partners, and make personal referrals to them in accordance with needs. 
Develop and maintain relationships with external providers who can assist government service recipients increase their level of economic and social participation. 
Establish and maintain community partnerships, including the undertaking of ongoing outreach work. 
Identify and address complex barriers to participation. 
Identify goals and opportunities in consultation with government service recipients. 
Support service recipients to participate as fully as possible. 
Negotiate and develop individualised plans with recipients and monitor and support progress. 
Establish collaborative working relationships with specialists to assess barriers and capacity to participate. 
Facilitate collaboration between internal specialists to deliver an integrated service in complex situations. 
Establish personal liaison with local providers, service delivery agents or partners, and make personal referrals to them in accordance with needs. 
Develop and maintain relationships with external providers who can assist government service recipients increase their level of economic and social participation. 
Establish and maintain community partnerships, including the undertaking of ongoing outreach work. 

Forms

Assessment Cover Sheet

PSPGSD008 - Assist government service recipients with complex needs
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPGSD008 - Assist government service recipients with complex needs

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: