Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPGSD012 Mapping and Delivery Guide
Provide specialist technical service delivery

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency PSPGSD012 - Provide specialist technical service delivery
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to apply technical, policy and administrative knowledge to handle complex cases in a government service delivery environment. It includes facilitating application of complex legislation, policy and guidelines, establishing and managing the relationship between the organisation and other service sectors, and handling complex cases.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously in consultation with others as necessary, performing complex tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Prerequisites/co-requisites
Competency Field Government service delivery
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Facilitate application of complex legislation, policy and guidelines
  • Interpret legislation in relation to complex income and asset determinations, qualifications and eligibility.
  • Review policy and guidelines in relation to legislated requirements relating to complex investment and financial arrangements.
  • Apply high-level investigative and decision-making skills in the application of legislation, policy and guidelines.
  • Tailor and provide consultancy services regarding complex issues to service delivery staff in accordance with their needs and experience.
  • Provide training in business structures and related income and assets test issues to other service delivery staff.
       
Element: Establish and manage the relationship between the organisation and other service sectors
  • Develop and maintain relationships with other service sectors that can assist government service users.
  • Obtain advice on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests.
  • Provide advice to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests.
  • Broker contact between government service users, their representatives and the financial services sector on issues which involve the income and assets tests.
       
Element: Handle complex cases
  • Apply technical, policy and administrative knowledge to assess the entitlements of government service users with complex needs.
  • Analyse and investigate complex issues.
  • Assess and review service offers for individuals with complex needs routinely.
  • Exercise delegations to make determinations of entitlements and obligations.
       
Element: Facilitate application of complex legislation, policy and guidelines
  • Interpret legislation in relation to complex income and asset determinations, qualifications and eligibility.
  • Review policy and guidelines in relation to legislated requirements relating to complex investment and financial arrangements.
  • Apply high-level investigative and decision-making skills in the application of legislation, policy and guidelines.
  • Tailor and provide consultancy services regarding complex issues to service delivery staff in accordance with their needs and experience.
  • Provide training in business structures and related income and assets test issues to other service delivery staff.
       
Element: Establish and manage the relationship between the organisation and other service sectors
  • Develop and maintain relationships with other service sectors that can assist government service users.
  • Obtain advice on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests.
  • Provide advice to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests.
  • Broker contact between government service users, their representatives and the financial services sector on issues which involve the income and assets tests.
       
Element: Handle complex cases
  • Apply technical, policy and administrative knowledge to assess the entitlements of government service users with complex needs.
  • Analyse and investigate complex issues.
  • Assess and review service offers for individuals with complex needs routinely.
  • Exercise delegations to make determinations of entitlements and obligations.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Facilitate application of complex legislation, policy and guidelines

1.1 Interpret legislation in relation to complex income and asset determinations, qualifications and eligibility.

1.2 Review policy and guidelines in relation to legislated requirements relating to complex investment and financial arrangements.

1.3 Apply high-level investigative and decision-making skills in the application of legislation, policy and guidelines.

1.4 Tailor and provide consultancy services regarding complex issues to service delivery staff in accordance with their needs and experience.

1.5 Provide training in business structures and related income and assets test issues to other service delivery staff.

2. Establish and manage the relationship between the organisation and other service sectors

2.1 Develop and maintain relationships with other service sectors that can assist government service users.

2.2 Obtain advice on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests.

2.3 Provide advice to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests.

2.4 Broker contact between government service users, their representatives and the financial services sector on issues which involve the income and assets tests.

3. Handle complex cases

3.1 Apply technical, policy and administrative knowledge to assess the entitlements of government service users with complex needs.

3.2 Analyse and investigate complex issues.

3.3 Assess and review service offers for individuals with complex needs routinely.

3.4 Exercise delegations to make determinations of entitlements and obligations.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

undertaking high-level investigation and decision-making related to specialist technical service delivery

working with government service users with complex needs

communicating with diverse audiences for different purposes

working with people from diverse backgrounds

providing training in business structures and related income and assets test issues to other service delivery staff

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the range of circumstances and complexity of needs of individuals accessing government service delivery

complex investment and financial arrangements of government service users

legislation, policy, procedures and protocols relating to government service delivery, including occupational health and safety and environment

policy, instructions and legislation on issues relating to income and assets tests


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Facilitate application of complex legislation, policy and guidelines

1.1 Interpret legislation in relation to complex income and asset determinations, qualifications and eligibility.

1.2 Review policy and guidelines in relation to legislated requirements relating to complex investment and financial arrangements.

1.3 Apply high-level investigative and decision-making skills in the application of legislation, policy and guidelines.

1.4 Tailor and provide consultancy services regarding complex issues to service delivery staff in accordance with their needs and experience.

1.5 Provide training in business structures and related income and assets test issues to other service delivery staff.

2. Establish and manage the relationship between the organisation and other service sectors

2.1 Develop and maintain relationships with other service sectors that can assist government service users.

2.2 Obtain advice on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests.

2.3 Provide advice to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests.

2.4 Broker contact between government service users, their representatives and the financial services sector on issues which involve the income and assets tests.

3. Handle complex cases

3.1 Apply technical, policy and administrative knowledge to assess the entitlements of government service users with complex needs.

3.2 Analyse and investigate complex issues.

3.3 Assess and review service offers for individuals with complex needs routinely.

3.4 Exercise delegations to make determinations of entitlements and obligations.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Interpret legislation in relation to complex income and asset determinations, qualifications and eligibility. 
Review policy and guidelines in relation to legislated requirements relating to complex investment and financial arrangements. 
Apply high-level investigative and decision-making skills in the application of legislation, policy and guidelines. 
Tailor and provide consultancy services regarding complex issues to service delivery staff in accordance with their needs and experience. 
Provide training in business structures and related income and assets test issues to other service delivery staff. 
Develop and maintain relationships with other service sectors that can assist government service users. 
Obtain advice on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests. 
Provide advice to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests. 
Broker contact between government service users, their representatives and the financial services sector on issues which involve the income and assets tests. 
Apply technical, policy and administrative knowledge to assess the entitlements of government service users with complex needs. 
Analyse and investigate complex issues. 
Assess and review service offers for individuals with complex needs routinely. 
Exercise delegations to make determinations of entitlements and obligations. 
Interpret legislation in relation to complex income and asset determinations, qualifications and eligibility. 
Review policy and guidelines in relation to legislated requirements relating to complex investment and financial arrangements. 
Apply high-level investigative and decision-making skills in the application of legislation, policy and guidelines. 
Tailor and provide consultancy services regarding complex issues to service delivery staff in accordance with their needs and experience. 
Provide training in business structures and related income and assets test issues to other service delivery staff. 
Develop and maintain relationships with other service sectors that can assist government service users. 
Obtain advice on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests. 
Provide advice to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests. 
Broker contact between government service users, their representatives and the financial services sector on issues which involve the income and assets tests. 
Apply technical, policy and administrative knowledge to assess the entitlements of government service users with complex needs. 
Analyse and investigate complex issues. 
Assess and review service offers for individuals with complex needs routinely. 
Exercise delegations to make determinations of entitlements and obligations. 

Forms

Assessment Cover Sheet

PSPGSD012 - Provide specialist technical service delivery
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PSPGSD012 - Provide specialist technical service delivery

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: