Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGSD012 Mapping and Delivery Guide
Provide specialist technical service delivery
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | PSPGSD012 - Provide specialist technical service delivery |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills required to apply technical, policy and administrative knowledge to handle complex cases in a government service delivery environment. It includes facilitating application of complex legislation, policy and guidelines, establishing and managing the relationship between the organisation and other service sectors, and handling complex cases.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously in consultation with others as necessary, performing complex tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide. Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | Government service delivery |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Facilitate application of complex legislation, policy and guidelines |
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Element: Establish and manage the relationship between the organisation and other service sectors |
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Element: Handle complex cases |
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Element: Facilitate application of complex legislation, policy and guidelines |
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Element: Establish and manage the relationship between the organisation and other service sectors |
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Element: Handle complex cases |
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