Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPHRM009 Mapping and Delivery Guide
Provide advisory and mediation services

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPHRM009 - Provide advisory and mediation services
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to provide advisory and mediation services to promote positive employee relations. It includes counselling employees.This unit applies to those working as human resource specialists.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently, performing complex tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Human resource management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Advise and mediate with parties
  • Establish and agree upon an advisory and mediation process with parties.
  • Facilitate consultation between managers, supervisors, employees and union representatives.
  • Assess, interpret and provide relevant information to employees.
  • Undertake mediation between the parties where required.
  • Involve key stakeholders in negotiation, decision making and/or mediation processes.
  • Implement advisory and mediation services.
       
Element: Counsel employees
  • Tailor counselling techniques and style to the situation and to a diverse workforce.
  • Apply active listening skills to formulate responses to employees.
  • Make referrals to support professionals and agencies to facilitate employee performance and wellbeing.
  • Maintain employee confidentiality.
       
Element: Provide an employee information and advisory service
  • Promote employees’ access to the information and advisory service.
  • Identify employee needs or problems and provide relevant information.
  • Inform employees of all realistic options and advise on the benefits and risks associated with each.
  • Research and provide advice.
  • Seek feedback from employees on the extent to which service meets needs.
  • Provide feedback from advisory service on themes that stem from organisational issues with recommendations for how these may be addressed.
       
Element: Advise and mediate with parties
  • Establish and agree upon an advisory and mediation process with parties.
  • Facilitate consultation between managers, supervisors, employees and union representatives.
  • Assess, interpret and provide relevant information to employees.
  • Undertake mediation between the parties where required.
  • Involve key stakeholders in negotiation, decision making and/or mediation processes.
  • Implement advisory and mediation services.
       
Element: Counsel employees
  • Tailor counselling techniques and style to the situation and to a diverse workforce.
  • Apply active listening skills to formulate responses to employees.
  • Make referrals to support professionals and agencies to facilitate employee performance and wellbeing.
  • Maintain employee confidentiality.
       
Element: Provide an employee information and advisory service
  • Promote employees’ access to the information and advisory service.
  • Identify employee needs or problems and provide relevant information.
  • Inform employees of all realistic options and advise on the benefits and risks associated with each.
  • Research and provide advice.
  • Seek feedback from employees on the extent to which service meets needs.
  • Provide feedback from advisory service on themes that stem from organisational issues with recommendations for how these may be addressed.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Advise and mediate with parties

1.1 Establish and agree upon an advisory and mediation process with parties.

1.2 Facilitate consultation between managers, supervisors, employees and union representatives.

1.3 Assess, interpret and provide relevant information to employees.

1.4 Undertake mediation between the parties where required.

1.5 Involve key stakeholders in negotiation, decision making and/or mediation processes.

1.6 Implement advisory and mediation services.

2. Counsel employees

2.1 Tailor counselling techniques and style to the situation and to a diverse workforce.

2.2 Apply active listening skills to formulate responses to employees.

2.3 Make referrals to support professionals and agencies to facilitate employee performance and wellbeing.

2.4 Maintain employee confidentiality.

3. Provide an employee information and advisory service

3.1 Promote employees’ access to the information and advisory service.

3.2 Identify employee needs or problems and provide relevant information.

3.3 Inform employees of all realistic options and advise on the benefits and risks associated with each.

3.4 Research and provide advice.

3.5 Seek feedback from employees on the extent to which service meets needs.

3.6 Provide feedback from advisory service on themes that stem from organisational issues with recommendations for how these may be addressed.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

explaining ideas to different audiences and obtaining their agreement

interpreting and explaining complex, formal documents and assisting others to apply them in the workplace

preparing written advice and reports requiring reasoning and precision of expression

undertaking discussion using exchange of complex oral information

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

procedures for handling complaints and grievances

case preparation and presentation techniques

conflict resolution techniques

negotiation and mediation techniques

external industrial relations systems

enterprise and workplace bargaining

changing economic, social, demographic and labour market conditions and educational trends

government employment relations system

organisational goals, policies and procedures relating to advisory and mediation services

jurisdictional legislation applying to advisory and mediation services, including privacy legislation, work health and safety, and environment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Advise and mediate with parties

1.1 Establish and agree upon an advisory and mediation process with parties.

1.2 Facilitate consultation between managers, supervisors, employees and union representatives.

1.3 Assess, interpret and provide relevant information to employees.

1.4 Undertake mediation between the parties where required.

1.5 Involve key stakeholders in negotiation, decision making and/or mediation processes.

1.6 Implement advisory and mediation services.

2. Counsel employees

2.1 Tailor counselling techniques and style to the situation and to a diverse workforce.

2.2 Apply active listening skills to formulate responses to employees.

2.3 Make referrals to support professionals and agencies to facilitate employee performance and wellbeing.

2.4 Maintain employee confidentiality.

3. Provide an employee information and advisory service

3.1 Promote employees’ access to the information and advisory service.

3.2 Identify employee needs or problems and provide relevant information.

3.3 Inform employees of all realistic options and advise on the benefits and risks associated with each.

3.4 Research and provide advice.

3.5 Seek feedback from employees on the extent to which service meets needs.

3.6 Provide feedback from advisory service on themes that stem from organisational issues with recommendations for how these may be addressed.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish and agree upon an advisory and mediation process with parties. 
Facilitate consultation between managers, supervisors, employees and union representatives. 
Assess, interpret and provide relevant information to employees. 
Undertake mediation between the parties where required. 
Involve key stakeholders in negotiation, decision making and/or mediation processes. 
Implement advisory and mediation services. 
Tailor counselling techniques and style to the situation and to a diverse workforce. 
Apply active listening skills to formulate responses to employees. 
Make referrals to support professionals and agencies to facilitate employee performance and wellbeing. 
Maintain employee confidentiality. 
Promote employees’ access to the information and advisory service. 
Identify employee needs or problems and provide relevant information. 
Inform employees of all realistic options and advise on the benefits and risks associated with each. 
Research and provide advice. 
Seek feedback from employees on the extent to which service meets needs. 
Provide feedback from advisory service on themes that stem from organisational issues with recommendations for how these may be addressed. 
Establish and agree upon an advisory and mediation process with parties. 
Facilitate consultation between managers, supervisors, employees and union representatives. 
Assess, interpret and provide relevant information to employees. 
Undertake mediation between the parties where required. 
Involve key stakeholders in negotiation, decision making and/or mediation processes. 
Implement advisory and mediation services. 
Tailor counselling techniques and style to the situation and to a diverse workforce. 
Apply active listening skills to formulate responses to employees. 
Make referrals to support professionals and agencies to facilitate employee performance and wellbeing. 
Maintain employee confidentiality. 
Promote employees’ access to the information and advisory service. 
Identify employee needs or problems and provide relevant information. 
Inform employees of all realistic options and advise on the benefits and risks associated with each. 
Research and provide advice. 
Seek feedback from employees on the extent to which service meets needs. 
Provide feedback from advisory service on themes that stem from organisational issues with recommendations for how these may be addressed. 

Forms

Assessment Cover Sheet

PSPHRM009 - Provide advisory and mediation services
Assessment task 1: [title]

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

PSPHRM009 - Provide advisory and mediation services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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Signature:

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Student signature:

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