Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPMGT012 Mapping and Delivery Guide
Facilitate knowledge management

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPMGT012 - Facilitate knowledge management
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to manage knowledge and information in the business unit to improve productivity and organisational efficiency, promote innovation and meet business unit goals. It includes establishing the organisational context for knowledge management, developing capability, facilitating knowledge management, and integrating aspects of knowledge management with records management.This unit applies to those working to facilitate knowledge management within their organisation.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously, performing complex tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish the organisational context for knowledge management
  • Identify the organisation’s history, culture, functions, strategic direction, performance and knowledge resources.
  • Identify organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management.
  • Assess the current knowledge management position of the organisation and determine the strengths and weaknesses of its knowledge resources and activities.
  • Undertake consultation with stakeholders to raise and awareness of knowledge management and to establish goals for the business unit and/or the organisation.
  • Identify and explore the cultural aspects of knowledge and knowledge management in the context of the organisational environment.
       
Element: Develop capability in knowledge management
  • Identify and promote the benefits of knowledge management.
  • Develop and align knowledge management initiatives with the overall organisational strategy.
  • Develop initiatives to build long-term capability in knowledge management and a culture of sharing knowledge and to create new knowledge in the organisation.
  • Build management and stakeholder support throughout knowledge management initiatives to ensure immediate successes are transformed into ongoing benefits.
       
Element: Facilitate knowledge management
  • Facilitate methods for creating, discovering and acquiring knowledge in the business unit.
  • Promote methods and systems for capturing and storing knowledge.
  • Promote methods and systems for presenting, distributing and sharing knowledge.
  • Facilitate activities for revising and disposing of knowledge.
       
Element: Integrate aspects of knowledge management with information management
  • Integrate processes for the management of explicit knowledge with the organisation’s information management systems.
  • Record and store explicit knowledge.
  • Facilitate structuring, maintaining and linking of explicit knowledge to related organisational information.
  • Manage knowledge and information to improve their integration and use to meet business unit goals.
       
Element: Establish the organisational context for knowledge management
  • Identify the organisation’s history, culture, functions, strategic direction, performance and knowledge resources.
  • Identify organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management.
  • Assess the current knowledge management position of the organisation and determine the strengths and weaknesses of its knowledge resources and activities.
  • Undertake consultation with stakeholders to raise and awareness of knowledge management and to establish goals for the business unit and/or the organisation.
  • Identify and explore the cultural aspects of knowledge and knowledge management in the context of the organisational environment.
       
Element: Develop capability in knowledge management
  • Identify and promote the benefits of knowledge management.
  • Develop and align knowledge management initiatives with the overall organisational strategy.
  • Develop initiatives to build long-term capability in knowledge management and a culture of sharing knowledge and to create new knowledge in the organisation.
  • Build management and stakeholder support throughout knowledge management initiatives to ensure immediate successes are transformed into ongoing benefits.
       
Element: Facilitate knowledge management
  • Facilitate methods for creating, discovering and acquiring knowledge in the business unit.
  • Promote methods and systems for capturing and storing knowledge.
  • Promote methods and systems for presenting, distributing and sharing knowledge.
  • Facilitate activities for revising and disposing of knowledge.
       
Element: Integrate aspects of knowledge management with information management
  • Integrate processes for the management of explicit knowledge with the organisation’s information management systems.
  • Record and store explicit knowledge.
  • Facilitate structuring, maintaining and linking of explicit knowledge to related organisational information.
  • Manage knowledge and information to improve their integration and use to meet business unit goals.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Establish the organisational context for knowledge management

1.1 Identify the organisation’s history, culture, functions, strategic direction, performance and knowledge resources.

1.2 Identify organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management.

1.3 Assess the current knowledge management position of the organisation and determine the strengths and weaknesses of its knowledge resources and activities.

1.4 Undertake consultation with stakeholders to raise and awareness of knowledge management and to establish goals for the business unit and/or the organisation.

1.5 Identify and explore the cultural aspects of knowledge and knowledge management in the context of the organisational environment.

2. Develop capability in knowledge management

2.1 Identify and promote the benefits of knowledge management.

2.2 Develop and align knowledge management initiatives with the overall organisational strategy.

2.3 Develop initiatives to build long-term capability in knowledge management and a culture of sharing knowledge and to create new knowledge in the organisation.

2.4 Build management and stakeholder support throughout knowledge management initiatives to ensure immediate successes are transformed into ongoing benefits.

3. Facilitate knowledge management

3.1 Facilitate methods for creating, discovering and acquiring knowledge in the business unit.

3.2 Promote methods and systems for capturing and storing knowledge.

3.3 Promote methods and systems for presenting, distributing and sharing knowledge.

3.4 Facilitate activities for revising and disposing of knowledge.

4. Integrate aspects of knowledge management with information management

4.1 Integrate processes for the management of explicit knowledge with the organisation’s information management systems.

4.2 Record and store explicit knowledge.

4.3 Facilitate structuring, maintaining and linking of explicit knowledge to related organisational information.

4.4 Manage knowledge and information to improve their integration and use to meet business unit goals.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to knowledge management and information management

showing leadership and taking risks in the context of knowledge management

facilitating groups and learning

communicating with a diverse range of stakeholders to build knowledge management capacity

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, regulations, policies, procedures and guidelines relating to knowledge management and information management, including privacy, freedom of information

principles of knowledge management

Australian Standard for Knowledge management

tools and techniques related to introduction of knowledge management initiatives

intersection of knowledge management with other disciplines, including organisational learning, information management/technology, human resources management, communications

cultural aspects of knowledge and knowledge management

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Establish the organisational context for knowledge management

1.1 Identify the organisation’s history, culture, functions, strategic direction, performance and knowledge resources.

1.2 Identify organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management.

1.3 Assess the current knowledge management position of the organisation and determine the strengths and weaknesses of its knowledge resources and activities.

1.4 Undertake consultation with stakeholders to raise and awareness of knowledge management and to establish goals for the business unit and/or the organisation.

1.5 Identify and explore the cultural aspects of knowledge and knowledge management in the context of the organisational environment.

2. Develop capability in knowledge management

2.1 Identify and promote the benefits of knowledge management.

2.2 Develop and align knowledge management initiatives with the overall organisational strategy.

2.3 Develop initiatives to build long-term capability in knowledge management and a culture of sharing knowledge and to create new knowledge in the organisation.

2.4 Build management and stakeholder support throughout knowledge management initiatives to ensure immediate successes are transformed into ongoing benefits.

3. Facilitate knowledge management

3.1 Facilitate methods for creating, discovering and acquiring knowledge in the business unit.

3.2 Promote methods and systems for capturing and storing knowledge.

3.3 Promote methods and systems for presenting, distributing and sharing knowledge.

3.4 Facilitate activities for revising and disposing of knowledge.

4. Integrate aspects of knowledge management with information management

4.1 Integrate processes for the management of explicit knowledge with the organisation’s information management systems.

4.2 Record and store explicit knowledge.

4.3 Facilitate structuring, maintaining and linking of explicit knowledge to related organisational information.

4.4 Manage knowledge and information to improve their integration and use to meet business unit goals.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify the organisation’s history, culture, functions, strategic direction, performance and knowledge resources. 
Identify organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management. 
Assess the current knowledge management position of the organisation and determine the strengths and weaknesses of its knowledge resources and activities. 
Undertake consultation with stakeholders to raise and awareness of knowledge management and to establish goals for the business unit and/or the organisation. 
Identify and explore the cultural aspects of knowledge and knowledge management in the context of the organisational environment. 
Identify and promote the benefits of knowledge management. 
Develop and align knowledge management initiatives with the overall organisational strategy. 
Develop initiatives to build long-term capability in knowledge management and a culture of sharing knowledge and to create new knowledge in the organisation. 
Build management and stakeholder support throughout knowledge management initiatives to ensure immediate successes are transformed into ongoing benefits. 
Facilitate methods for creating, discovering and acquiring knowledge in the business unit. 
Promote methods and systems for capturing and storing knowledge. 
Promote methods and systems for presenting, distributing and sharing knowledge. 
Facilitate activities for revising and disposing of knowledge. 
Integrate processes for the management of explicit knowledge with the organisation’s information management systems. 
Record and store explicit knowledge. 
Facilitate structuring, maintaining and linking of explicit knowledge to related organisational information. 
Manage knowledge and information to improve their integration and use to meet business unit goals. 
Identify the organisation’s history, culture, functions, strategic direction, performance and knowledge resources. 
Identify organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management. 
Assess the current knowledge management position of the organisation and determine the strengths and weaknesses of its knowledge resources and activities. 
Undertake consultation with stakeholders to raise and awareness of knowledge management and to establish goals for the business unit and/or the organisation. 
Identify and explore the cultural aspects of knowledge and knowledge management in the context of the organisational environment. 
Identify and promote the benefits of knowledge management. 
Develop and align knowledge management initiatives with the overall organisational strategy. 
Develop initiatives to build long-term capability in knowledge management and a culture of sharing knowledge and to create new knowledge in the organisation. 
Build management and stakeholder support throughout knowledge management initiatives to ensure immediate successes are transformed into ongoing benefits. 
Facilitate methods for creating, discovering and acquiring knowledge in the business unit. 
Promote methods and systems for capturing and storing knowledge. 
Promote methods and systems for presenting, distributing and sharing knowledge. 
Facilitate activities for revising and disposing of knowledge. 
Integrate processes for the management of explicit knowledge with the organisation’s information management systems. 
Record and store explicit knowledge. 
Facilitate structuring, maintaining and linking of explicit knowledge to related organisational information. 
Manage knowledge and information to improve their integration and use to meet business unit goals. 

Forms

Assessment Cover Sheet

PSPMGT012 - Facilitate knowledge management
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

PSPMGT012 - Facilitate knowledge management

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

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Student signature:

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