Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPPCY005 Mapping and Delivery Guide
Implement e-correspondence policies

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPPCY005 - Implement e-correspondence policies
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to send and receive email correspondence (e-correspondence). It also covers setting up and maintaining electronic software; maintaining and managing individual electronic mail (email) mailing lists and address books; implementing email policy; and adhering to organisational protocols and practices for email. This unit applies to those working as public sector staff.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work under supervision, while performing routine tasks in familiar context.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Policy
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Set up and send electronic mail
  • Set up and maintain software for sending and protecting email.
  • Prepare messages according to organisational protocols for language, tone and format.
  • Check content, structure and recipient addresses for electronic mail for accuracy.
  • Identify and prepare attachments.
  • Maintain records of outgoing electronic mail.
       
Element: Implement procedures to receive electronic mail
  • Implement procedures to ensure incoming electronic mail is recorded.
  • Identify and deal with urgent, confidential and personal mail.
  • Implement procedures to identify suspicious or potentially dangerous electronic mail.
  • Check electronic mail for completeness, and open or forward.
  • Deal with returned email.
       
Element: Manage electronic mail
  • Set security levels and/or filters for incoming electronic mail.
  • Create and maintain individual mailboxes.
  • Empty inboxes and either archive or delete electronic mail
  • Prepare and maintain electronic mailing lists.
  • Import and export mailing lists between software applications where required.
       
Element: Set up and send electronic mail
  • Set up and maintain software for sending and protecting email.
  • Prepare messages according to organisational protocols for language, tone and format.
  • Check content, structure and recipient addresses for electronic mail for accuracy.
  • Identify and prepare attachments.
  • Maintain records of outgoing electronic mail.
       
Element: Implement procedures to receive electronic mail
  • Implement procedures to ensure incoming electronic mail is recorded.
  • Identify and deal with urgent, confidential and personal mail.
  • Implement procedures to identify suspicious or potentially dangerous electronic mail.
  • Check electronic mail for completeness, and open or forward.
  • Deal with returned email.
       
Element: Manage electronic mail
  • Set security levels and/or filters for incoming electronic mail.
  • Create and maintain individual mailboxes.
  • Empty inboxes and either archive or delete electronic mail
  • Prepare and maintain electronic mailing lists.
  • Import and export mailing lists between software applications where required.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Set up and send electronic mail

1.1 Set up and maintain software for sending and protecting email.

1.2 Prepare messages according to organisational protocols for language, tone and format.

1.3 Check content, structure and recipient addresses for electronic mail for accuracy.

1.4 Identify and prepare attachments.

1.5 Maintain records of outgoing electronic mail.

2. Implement procedures to receive electronic mail

2.1 Implement procedures to ensure incoming electronic mail is recorded.

2.2 Identify and deal with urgent, confidential and personal mail.

2.3 Implement procedures to identify suspicious or potentially dangerous electronic mail.

2.4 Check electronic mail for completeness, and open or forward.

2.5 Deal with returned email.

3. Manage electronic mail

3.1 Set security levels and/or filters for incoming electronic mail.

3.2 Create and maintain individual mailboxes.

3.3 Empty inboxes and either archive or delete electronic mail

3.4 Prepare and maintain electronic mailing lists.

3.5 Import and export mailing lists between software applications where required.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

following policies and procedures

referring information to management or other staff, especially in dealing with suspicious or potentially dangerous electronic mail

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

relevant legislation from all levels of government that affects e-business operation

organisational policies and procedures relating to electronic mail

service provider requirements, especially with regard to email attachments

set up and maintenance procedures for electronic software

naming protocols for email addresses

electronic file handling, including saving, copying, moving and deleting

security levels for receiving electronic mail

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Set up and send electronic mail

1.1 Set up and maintain software for sending and protecting email.

1.2 Prepare messages according to organisational protocols for language, tone and format.

1.3 Check content, structure and recipient addresses for electronic mail for accuracy.

1.4 Identify and prepare attachments.

1.5 Maintain records of outgoing electronic mail.

2. Implement procedures to receive electronic mail

2.1 Implement procedures to ensure incoming electronic mail is recorded.

2.2 Identify and deal with urgent, confidential and personal mail.

2.3 Implement procedures to identify suspicious or potentially dangerous electronic mail.

2.4 Check electronic mail for completeness, and open or forward.

2.5 Deal with returned email.

3. Manage electronic mail

3.1 Set security levels and/or filters for incoming electronic mail.

3.2 Create and maintain individual mailboxes.

3.3 Empty inboxes and either archive or delete electronic mail

3.4 Prepare and maintain electronic mailing lists.

3.5 Import and export mailing lists between software applications where required.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Set up and maintain software for sending and protecting email. 
Prepare messages according to organisational protocols for language, tone and format. 
Check content, structure and recipient addresses for electronic mail for accuracy. 
Identify and prepare attachments. 
Maintain records of outgoing electronic mail. 
Implement procedures to ensure incoming electronic mail is recorded. 
Identify and deal with urgent, confidential and personal mail. 
Implement procedures to identify suspicious or potentially dangerous electronic mail. 
Check electronic mail for completeness, and open or forward. 
Deal with returned email. 
Set security levels and/or filters for incoming electronic mail. 
Create and maintain individual mailboxes. 
Empty inboxes and either archive or delete electronic mail 
Prepare and maintain electronic mailing lists. 
Import and export mailing lists between software applications where required. 
Set up and maintain software for sending and protecting email. 
Prepare messages according to organisational protocols for language, tone and format. 
Check content, structure and recipient addresses for electronic mail for accuracy. 
Identify and prepare attachments. 
Maintain records of outgoing electronic mail. 
Implement procedures to ensure incoming electronic mail is recorded. 
Identify and deal with urgent, confidential and personal mail. 
Implement procedures to identify suspicious or potentially dangerous electronic mail. 
Check electronic mail for completeness, and open or forward. 
Deal with returned email. 
Set security levels and/or filters for incoming electronic mail. 
Create and maintain individual mailboxes. 
Empty inboxes and either archive or delete electronic mail 
Prepare and maintain electronic mailing lists. 
Import and export mailing lists between software applications where required. 

Forms

Assessment Cover Sheet

PSPPCY005 - Implement e-correspondence policies
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPPCY005 - Implement e-correspondence policies

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: