Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPREG004 Mapping and Delivery Guide
Promote client compliance

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPREG004 - Promote client compliance
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to promote client compliance. It includes advising and assisting clients to comply with legislation or standards and implementing communication strategies to improve compliance.This unit applies to those working in public sector roles conducting regulatory activities. The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently as part of a team, performing routine tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Regulatory
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Advise and assist clients to comply with legislation or standards
  • Confirm client needs, expectations, attitudes and current level of knowledge.
  • Identify and manage risks related to possible confrontations.
  • Provide advice to client's that is current, prompt and meets the specific needs of clients in its range, depth and form of presentation.
  • Seek feedback on clients' levels of understanding and use additional information or explanation to clarify issues if required.
  • Provide information to promote the benefits of compliance and the consequences of non-compliance.
  • Advise clients of processes and timelines when interpretation and/or advice from others is needed for complex matters.
       
Element: Implement communication strategies to improve compliance
  • Tailor communication strategies to the audience and the context.
  • Apply presentation standards in accordance with the needs of clients.
  • Highlight community rights and responsibilities and avenues for public redress under legislation or standards, when applicable.
  • Use conflict resolution techniques if necessary and protect the safety of self and others.
  • Adjust content and presentation of communication strategies in response to feedback gathered from a range of clients.
       
Element: Advise and assist clients to comply with legislation or standards
  • Confirm client needs, expectations, attitudes and current level of knowledge.
  • Identify and manage risks related to possible confrontations.
  • Provide advice to client's that is current, prompt and meets the specific needs of clients in its range, depth and form of presentation.
  • Seek feedback on clients' levels of understanding and use additional information or explanation to clarify issues if required.
  • Provide information to promote the benefits of compliance and the consequences of non-compliance.
  • Advise clients of processes and timelines when interpretation and/or advice from others is needed for complex matters.
       
Element: Implement communication strategies to improve compliance
  • Tailor communication strategies to the audience and the context.
  • Apply presentation standards in accordance with the needs of clients.
  • Highlight community rights and responsibilities and avenues for public redress under legislation or standards, when applicable.
  • Use conflict resolution techniques if necessary and protect the safety of self and others.
  • Adjust content and presentation of communication strategies in response to feedback gathered from a range of clients.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Advise and assist clients to comply with legislation or standards

1.1 Confirm client needs, expectations, attitudes and current level of knowledge.

1.2 Identify and manage risks related to possible confrontations.

1.3 Provide advice to client's that is current, prompt and meets the specific needs of clients in its range, depth and form of presentation.

1.4 Seek feedback on clients' levels of understanding and use additional information or explanation to clarify issues if required.

1.5 Provide information to promote the benefits of compliance and the consequences of non-compliance.

1.6 Advise clients of processes and timelines when interpretation and/or advice from others is needed for complex matters.

2. Implement communication strategies to improve compliance

2.1 Tailor communication strategies to the audience and the context.

2.2 Apply presentation standards in accordance with the needs of clients.

2.3 Highlight community rights and responsibilities and avenues for public redress under legislation or standards, when applicable.

2.4 Use conflict resolution techniques if necessary and protect the safety of self and others.

2.5 Adjust content and presentation of communication strategies in response to feedback gathered from a range of clients.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

providing advice and discussion involving exchanges of sometimes complex oral information

delivering presentations tailored to the needs of people from diverse backgrounds

reading and explaining complex and formal documents, including their application to clients' situations

using active listening and questioning strategies to clarify understanding

using information technology to access relevant legislation and guidelines

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including

consequences of non-compliance

terminology used in legislation and procedures

organisational procedures, guidelines and protocols

delivery approaches to address diverse learning styles

industry knowledge

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Advise and assist clients to comply with legislation or standards

1.1 Confirm client needs, expectations, attitudes and current level of knowledge.

1.2 Identify and manage risks related to possible confrontations.

1.3 Provide advice to client's that is current, prompt and meets the specific needs of clients in its range, depth and form of presentation.

1.4 Seek feedback on clients' levels of understanding and use additional information or explanation to clarify issues if required.

1.5 Provide information to promote the benefits of compliance and the consequences of non-compliance.

1.6 Advise clients of processes and timelines when interpretation and/or advice from others is needed for complex matters.

2. Implement communication strategies to improve compliance

2.1 Tailor communication strategies to the audience and the context.

2.2 Apply presentation standards in accordance with the needs of clients.

2.3 Highlight community rights and responsibilities and avenues for public redress under legislation or standards, when applicable.

2.4 Use conflict resolution techniques if necessary and protect the safety of self and others.

2.5 Adjust content and presentation of communication strategies in response to feedback gathered from a range of clients.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Confirm client needs, expectations, attitudes and current level of knowledge. 
Identify and manage risks related to possible confrontations. 
Provide advice to client's that is current, prompt and meets the specific needs of clients in its range, depth and form of presentation. 
Seek feedback on clients' levels of understanding and use additional information or explanation to clarify issues if required. 
Provide information to promote the benefits of compliance and the consequences of non-compliance. 
Advise clients of processes and timelines when interpretation and/or advice from others is needed for complex matters. 
Tailor communication strategies to the audience and the context. 
Apply presentation standards in accordance with the needs of clients. 
Highlight community rights and responsibilities and avenues for public redress under legislation or standards, when applicable. 
Use conflict resolution techniques if necessary and protect the safety of self and others. 
Adjust content and presentation of communication strategies in response to feedback gathered from a range of clients. 
Confirm client needs, expectations, attitudes and current level of knowledge. 
Identify and manage risks related to possible confrontations. 
Provide advice to client's that is current, prompt and meets the specific needs of clients in its range, depth and form of presentation. 
Seek feedback on clients' levels of understanding and use additional information or explanation to clarify issues if required. 
Provide information to promote the benefits of compliance and the consequences of non-compliance. 
Advise clients of processes and timelines when interpretation and/or advice from others is needed for complex matters. 
Tailor communication strategies to the audience and the context. 
Apply presentation standards in accordance with the needs of clients. 
Highlight community rights and responsibilities and avenues for public redress under legislation or standards, when applicable. 
Use conflict resolution techniques if necessary and protect the safety of self and others. 
Adjust content and presentation of communication strategies in response to feedback gathered from a range of clients. 

Forms

Assessment Cover Sheet

PSPREG004 - Promote client compliance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPREG004 - Promote client compliance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: