Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPREG012 Mapping and Delivery Guide
Gather information through interviews

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPREG012 - Gather information through interviews
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to gather information through interviews. It includes preparing for and conducting interviews and reviewing and correlating information.This unit applies to those working in regulatory roles within the public sector involved in information gathering through interviews.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently as part of a team, performing complex tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Regulatory
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for interview
  • Determine the need for an interview and establish the context and requirements.
  • Plan interview to ensure desired outcomes are achieved.
  • Make interview arrangements.
  • Prepare materials to be used during the interview.
  • Seek advice on legislative or administrative issues relating to the conduct of the interview.
       
Element: Conduct interview
  • Commence the interview following organisational protocols and comply with legislative requirements.
  • Conduct interview in a planned manner, with the sequence evident to others who may use the outcomes.
  • Select and use questions that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence.
  • Use problem solving skills to test, compare and contrast information as it is provided to influence the direction of further questions.
  • Record information.
  • Maintain personal conduct and take account of cultural and ethical issues.
       
Element: Review and correlate information
  • Review and clarify information to ensure its relevance and sufficiency prior to concluding the interview.
  • Transcribe information if necessary and deal with sensitive information appropriately.
  • Conduct detailed analysis and identify and note incomplete and irregular information or followed up in accordance with the nature of the interview.
  • Confirm behavioural characteristics of significance to the purpose of the interview.
  • Undertake post-interview activities.
       
Element: Prepare for interview
  • Determine the need for an interview and establish the context and requirements.
  • Plan interview to ensure desired outcomes are achieved.
  • Make interview arrangements.
  • Prepare materials to be used during the interview.
  • Seek advice on legislative or administrative issues relating to the conduct of the interview.
       
Element: Conduct interview
  • Commence the interview following organisational protocols and comply with legislative requirements.
  • Conduct interview in a planned manner, with the sequence evident to others who may use the outcomes.
  • Select and use questions that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence.
  • Use problem solving skills to test, compare and contrast information as it is provided to influence the direction of further questions.
  • Record information.
  • Maintain personal conduct and take account of cultural and ethical issues.
       
Element: Review and correlate information
  • Review and clarify information to ensure its relevance and sufficiency prior to concluding the interview.
  • Transcribe information if necessary and deal with sensitive information appropriately.
  • Conduct detailed analysis and identify and note incomplete and irregular information or followed up in accordance with the nature of the interview.
  • Confirm behavioural characteristics of significance to the purpose of the interview.
  • Undertake post-interview activities.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare for interview

1.1 Determine the need for an interview and establish the context and requirements.

1.2 Plan interview to ensure desired outcomes are achieved.

1.3 Make interview arrangements.

1.4 Prepare materials to be used during the interview.

1.5 Seek advice on legislative or administrative issues relating to the conduct of the interview.

2. Conduct interview

2.1 Commence the interview following organisational protocols and comply with legislative requirements.

2.2 Conduct interview in a planned manner, with the sequence evident to others who may use the outcomes.

2.3 Select and use questions that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence.

2.4 Use problem solving skills to test, compare and contrast information as it is provided to influence the direction of further questions.

2.5 Record information.

2.6 Maintain personal conduct and take account of cultural and ethical issues.

3. Review and correlate information

3.1 Review and clarify information to ensure its relevance and sufficiency prior to concluding the interview.

3.2 Transcribe information if necessary and deal with sensitive information appropriately.

3.3 Conduct detailed analysis and identify and note incomplete and irregular information or followed up in accordance with the nature of the interview.

3.4 Confirm behavioural characteristics of significance to the purpose of the interview.

3.5 Undertake post-interview activities.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

using interviewing techniques and varying style and language structure to suit situation and interviewee(s)

engaging in exchanges of sometimes complex oral information

using techniques to deal with difficult interview situations

using communication techniques, including establishing rapport, listening, probing, reflecting, negotiation, conflict resolution

using critical analysis, evaluation and deductive reasoning

using problem solving and decision making related to interviewing

using judgment, to test the veracity of information and vary questions and interviewing techniques to suit

preparing interview documentation requiring accuracy of expression and formality in structure and format

operating technical and electronic equipment, where necessary

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

application of legislation to interviewing including, privacy, ethics, confidentiality and freedom of information

organisational policies and guidelines relating to interviews

questioning techniques

legal and ethical considerations for conducting interviews

cultural awareness in the context of interviewing

procedures for using interpreters

legal and organisational requirements for documentation

legal requirements relating to recording of information

public sector legislation

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare for interview

1.1 Determine the need for an interview and establish the context and requirements.

1.2 Plan interview to ensure desired outcomes are achieved.

1.3 Make interview arrangements.

1.4 Prepare materials to be used during the interview.

1.5 Seek advice on legislative or administrative issues relating to the conduct of the interview.

2. Conduct interview

2.1 Commence the interview following organisational protocols and comply with legislative requirements.

2.2 Conduct interview in a planned manner, with the sequence evident to others who may use the outcomes.

2.3 Select and use questions that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence.

2.4 Use problem solving skills to test, compare and contrast information as it is provided to influence the direction of further questions.

2.5 Record information.

2.6 Maintain personal conduct and take account of cultural and ethical issues.

3. Review and correlate information

3.1 Review and clarify information to ensure its relevance and sufficiency prior to concluding the interview.

3.2 Transcribe information if necessary and deal with sensitive information appropriately.

3.3 Conduct detailed analysis and identify and note incomplete and irregular information or followed up in accordance with the nature of the interview.

3.4 Confirm behavioural characteristics of significance to the purpose of the interview.

3.5 Undertake post-interview activities.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine the need for an interview and establish the context and requirements. 
Plan interview to ensure desired outcomes are achieved. 
Make interview arrangements. 
Prepare materials to be used during the interview. 
Seek advice on legislative or administrative issues relating to the conduct of the interview. 
Commence the interview following organisational protocols and comply with legislative requirements. 
Conduct interview in a planned manner, with the sequence evident to others who may use the outcomes. 
Select and use questions that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence. 
Use problem solving skills to test, compare and contrast information as it is provided to influence the direction of further questions. 
Record information. 
Maintain personal conduct and take account of cultural and ethical issues. 
Review and clarify information to ensure its relevance and sufficiency prior to concluding the interview. 
Transcribe information if necessary and deal with sensitive information appropriately. 
Conduct detailed analysis and identify and note incomplete and irregular information or followed up in accordance with the nature of the interview. 
Confirm behavioural characteristics of significance to the purpose of the interview. 
Undertake post-interview activities. 
Determine the need for an interview and establish the context and requirements. 
Plan interview to ensure desired outcomes are achieved. 
Make interview arrangements. 
Prepare materials to be used during the interview. 
Seek advice on legislative or administrative issues relating to the conduct of the interview. 
Commence the interview following organisational protocols and comply with legislative requirements. 
Conduct interview in a planned manner, with the sequence evident to others who may use the outcomes. 
Select and use questions that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence. 
Use problem solving skills to test, compare and contrast information as it is provided to influence the direction of further questions. 
Record information. 
Maintain personal conduct and take account of cultural and ethical issues. 
Review and clarify information to ensure its relevance and sufficiency prior to concluding the interview. 
Transcribe information if necessary and deal with sensitive information appropriately. 
Conduct detailed analysis and identify and note incomplete and irregular information or followed up in accordance with the nature of the interview. 
Confirm behavioural characteristics of significance to the purpose of the interview. 
Undertake post-interview activities. 

Forms

Assessment Cover Sheet

PSPREG012 - Gather information through interviews
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPREG012 - Gather information through interviews

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: