Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPREG604 Mapping and Delivery Guide
Coordinate multi-agency investigations

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPREG604 - Coordinate multi-agency investigations
Description This unit describes the performance outcomes, skills and knowledge required to coordinate multi-agency and/or multi-agency investigations.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to individuals in supervisory and management positions in a range of regulatory work environments who coordinate a number of agencies and or organisations in the investigation of cross-jurisdictional offences.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Undertake coordination planning for multi-agency investigations
  • The possible scope of each investigation is determined and investigation plans are developed and implemented to set the direction for each investigation.
  • Cross-organisational issues related to each investigation, are identified and incorporated into a functional case management system.
  • Aims, objectives and key issues are identified and documented to maintain operational focus.
  • Strategies to achieve the objectives are specified and tasks assigned to each agency to achieve a common understanding and minimise duplication.
  • Strategies and tasks are prioritised to ensure the most important aspects of investigations are not compromised if contingencies need to be handled or all required resources are not available.
  • Review or auditing mechanisms are included in investigation plans to ensure maximum use of resources and agency accountability.
       
Element: Plan budgets and resource allocations
  • Estimated resources required for each investigation are documented in investigation plans.
  • Resources available within each agency are identified and access strategies identified.
  • Negotiations are undertaken with decision-makers who have responsibility for workforce deployment, to make resources available when required.
  • If all required resources are not available strategies are adjusted in accordance with priorities established in investigation plans.
       
Element: Assess and implement operational security requirements
  • Potential risks are identified and assessed throughout investigations with respect to individuals, own organisation and support agencies.
  • Security classifications are considered for each investigation and assigned in accordance with organisational policy and procedures.
  • Security requirements are identified to ensure the integrity of each investigation, its information and the safety of its personnel.
  • Security strategies are determined to ensure conformity and compliance during multi-agency investigations.
  • Security arrangements are implemented to avoid/overcome breaches of security.
  • Security arrangements are monitored, reviewed and modified as required throughout the investigations.
       
Element: Coordinate cross-jurisdictional agency roles in the investigation of serious offences
  • Communication channels between cross-jurisdictional agencies are formalised to facilitate immediate contact.
  • Command structures are formalised to facilitate effective control and coordination of each investigation and to initialise lead agency versus support agencies protocols.
  • All agencies are briefed on their obligations and outputs to support the investigation.
  • Organisation-specific requirements and procedures are identified and strategies implemented to ensure consistency throughout the investigative process.
  • A functional case management system is implemented that addresses requirements of all investigating agencies.
  • Expenditure and resource usage are monitored and controlled throughout investigations to minimise wastage and to ensure objectives can be achieved within timeframes and resource boundaries.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms consistency of performance in coordinating multi-agency investigations.

This will include evidence of:

coordinating at least two actual or simulated multi-agency investigations, on separate occasions or for different situations/contexts

at least one actual or simulated investigation where contingencies need to be handled because not everything goes according to plan

adhering to legal, ethical and organisational requirements relating to multi-agency investigations

Context of and specific resources for assessment

Assessment must ensure access to a real or simulated workplace environment that closely resembles normal work practice and replicates the range of conditions likely to be encountered while coordinating multi-agency investigations, including coping with difficulties, irregularities and breakdowns in routine.

Access is required to resources such as:

applicable legislation, policies and procedures

case studies and workplace scenarios to capture the range of requirements for situations likely to be encountered

technology for case management/investigation management

Method of assessment

Assessment methods suitable for valid and reliable assessment of this unit of competency may include, but are not limited to, a combination of 2 or more of:

case studies

demonstration

observation

written or oral questions

scenarios

simulation or role plays

authenticated evidence from the workplace and/or training courses

Guidance information for assessment

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

liaise and negotiate with other agencies

brief and debrief cross-agency personnel

relate to persons from diverse backgrounds

planning and organising skills to:

plan and implement resource management including budgetary, human and physical resources and allocation/access

literacy and numeracy skills to:

read complex legislation

write investigation plans

estimate resource requirements

self-management skills to:

undertake reasoning and logical analysis

make decisions and solve problems

technical skills to:

manage the organisation’s computer and/or manual information management system

Required knowledge

the role of investigations in achieving the organisation’s strategic compliance objectives

legislation relating to the jurisdiction/s involved in the investigations

case management systems

jurisdictional and organisational requirements of agencies, clients, and stakeholders

macro environmental impact upon investigations of serious offences, including government, policy, political, and community interests

operational budget and resource planning processes and options to control budget levels

access and deployment mechanisms to ensure optimal economy and efficiency in the use of human, physical and financial resources

opportunities, risks and constraint assessment which may hamper investigations

internal auditing processes

risk assessment and management techniques

‘duty of care’ responsibilities

security classifications and requirements within own organisation

arrangements and procedures available to maintain operational security

specialist assistance available to assist with security assessments

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Investigation plans may include:

the aims and objectives of the investigations

the possible strategies available to achieve the objectives

identified priorities, risk strategies and costings

reference to resources:

the sources of the resources

availability of resources

any limitations, and

contingencies or alternatives

Cross-organisational issues may include:

legal jurisdiction and jurisdiction-specific issues such as differences in:

legislation

regulatory powers

levels of authority

hierarchy of control

protocols

operational policies and procedures

security requirements

resource allocation procedures

reporting requirements

A functional case management system requires:

a systematic approach to planning

project management methodologies and tools

decision making support

consistency in implementing operational practices

tools such as:

resource spreadsheets

evidence matrices

tactical plans

assignment sheets

investigation plans

Auditing may include:

costings records included in investigation plan

substantiating resources utilised and money spent

Resources available may be:

human

physical e.g. equipment, technology

financial

information

intelligence that may be internal or external in source

affected by staffing and equipment levels within the agencies involved

Communication channels may be:

formal, such as a memorandum of understanding

informal, for example, direct communication between investigation managers within respective agencies

Investigation coordination should be:

consistent throughout the investigation and reflect best practice methodology

Organisation-specific requirements and procedures may include:

investigation management techniques such as exhibit control and handling procedures

interview methods

brief management

Potential risks could be from:

internal/external sources

risk assessments should include potential for risks to individuals and organisations

Security requirements may include:

security checks of personnel

limiting the access of users on computer systems/databases

Security classification may be:

from restricted to top secret

applied in accordance with legislation or policy

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
The possible scope of each investigation is determined and investigation plans are developed and implemented to set the direction for each investigation. 
Cross-organisational issues related to each investigation, are identified and incorporated into a functional case management system. 
Aims, objectives and key issues are identified and documented to maintain operational focus. 
Strategies to achieve the objectives are specified and tasks assigned to each agency to achieve a common understanding and minimise duplication. 
Strategies and tasks are prioritised to ensure the most important aspects of investigations are not compromised if contingencies need to be handled or all required resources are not available. 
Review or auditing mechanisms are included in investigation plans to ensure maximum use of resources and agency accountability. 
Estimated resources required for each investigation are documented in investigation plans. 
Resources available within each agency are identified and access strategies identified. 
Negotiations are undertaken with decision-makers who have responsibility for workforce deployment, to make resources available when required. 
If all required resources are not available strategies are adjusted in accordance with priorities established in investigation plans. 
Potential risks are identified and assessed throughout investigations with respect to individuals, own organisation and support agencies. 
Security classifications are considered for each investigation and assigned in accordance with organisational policy and procedures. 
Security requirements are identified to ensure the integrity of each investigation, its information and the safety of its personnel. 
Security strategies are determined to ensure conformity and compliance during multi-agency investigations. 
Security arrangements are implemented to avoid/overcome breaches of security. 
Security arrangements are monitored, reviewed and modified as required throughout the investigations. 
Communication channels between cross-jurisdictional agencies are formalised to facilitate immediate contact. 
Command structures are formalised to facilitate effective control and coordination of each investigation and to initialise lead agency versus support agencies protocols. 
All agencies are briefed on their obligations and outputs to support the investigation. 
Organisation-specific requirements and procedures are identified and strategies implemented to ensure consistency throughout the investigative process. 
A functional case management system is implemented that addresses requirements of all investigating agencies. 
Expenditure and resource usage are monitored and controlled throughout investigations to minimise wastage and to ensure objectives can be achieved within timeframes and resource boundaries. 

Forms

Assessment Cover Sheet

PSPREG604 - Coordinate multi-agency investigations
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Assessment Record Sheet

PSPREG604 - Coordinate multi-agency investigations

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