Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPTIS083 Mapping and Delivery Guide
Manage discourses in complex settings

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency PSPTIS083 - Manage discourses in complex settings
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to manage the physical setting and communication dynamics of discourses in complex settings. It requires knowledge of the nature and structure of complex interpersonal, institutional and meeting dynamics and the ability to apply effective solutions to challenges that arise during the discourse. The unit includes planning and confirming the discourse process, managing the communication flow, and reviewing and evaluating the discourse management process.This unit applies to those working as interpreters in a range of complex settings for a variety of purposes. Complex settings are those involving specialised subjects requiring a high level of subject knowledge, or intense assignment specific preparation. The physical elements of the setting, or the number of parties involved, limit the interpreter from managing the discourse. The interpreter may be required to switch modes in a challenging environment, where there is a range of participant interests and personal welfare and safety issues that need to be considered. Interpreting in this setting typically requires assignments involving formality, or participants with high status and accountability. There are limited opportunities for error correction and the consequences of errors in communicative intent can have significant implications.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and industry codes and standards for ethical translating and interpreting adhered to.Those undertaking this unit would work autonomously, using a broad range of support resources as required, while performing sophisticated tasks in a range of specialised contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment of this unit must demonstrate diverse experiences in managing discourses in complex settings. Assessment may include scenarios, case studies and examples of negotiations with client and participant expectations. Assessment must include evidence of decision making, and examples of interactions with colleagues and clients that demonstrate diverse skills and strategies for managing discourses in complex settings.

Consideration must be given to holistic assessment for this unit. Refer to advice in the Companion Volumes.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Prerequisites/co-requisites
Competency Field Translating and interpreting
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan and agree process
  • Establish assignment context and requirements with clients to plan to achieve desired outcomes.
  • Identify factors that may compromise interpreter effectiveness, and make adjustments where possible.
  • Confirm relationships between and with participants and participant expectations of discourse.
  • Negotiate mutual agreement on roles, purpose and process of discourse appropriate to situation and participants.
       
Element: Manage flow of communication
  • Analyse discourse setting and attributes and communication preferences of participants.
  • Select appropriate communication styles effective in complex settings, including appropriate interpreting mode.
  • Adapt strategies to the requirements of equipment and technology where appropriate.
  • Identify and address problems in message transfer and factors affecting communication flow promptly and according to established techniques.
  • Identify and address communication challenges arising from cross-cultural settings and participant relationships and attributes.
  • Seek assistance where required to manage discourse breakdown and restore communication.
       
Element: Evaluate discourse management
  • Seek and analyse feedback on discourse management from appropriate persons and evaluate effectiveness of performance to reflect code of conduct.
  • Determine personal impact of assignment and identify need for debriefing and counselling.
  • Take advice on issues and solutions and consider and implement strategies to improve process and outcomes of future assignments.
       
Element: Plan and agree process
  • Establish assignment context and requirements with clients to plan to achieve desired outcomes.
  • Identify factors that may compromise interpreter effectiveness, and make adjustments where possible.
  • Confirm relationships between and with participants and participant expectations of discourse.
  • Negotiate mutual agreement on roles, purpose and process of discourse appropriate to situation and participants.
       
Element: Manage flow of communication
  • Analyse discourse setting and attributes and communication preferences of participants.
  • Select appropriate communication styles effective in complex settings, including appropriate interpreting mode.
  • Adapt strategies to the requirements of equipment and technology where appropriate.
  • Identify and address problems in message transfer and factors affecting communication flow promptly and according to established techniques.
  • Identify and address communication challenges arising from cross-cultural settings and participant relationships and attributes.
  • Seek assistance where required to manage discourse breakdown and restore communication.
       
Element: Evaluate discourse management
  • Seek and analyse feedback on discourse management from appropriate persons and evaluate effectiveness of performance to reflect code of conduct.
  • Determine personal impact of assignment and identify need for debriefing and counselling.
  • Take advice on issues and solutions and consider and implement strategies to improve process and outcomes of future assignments.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan and agree process

1.1 Establish assignment context and requirements with clients to plan to achieve desired outcomes.

1.2 Identify factors that may compromise interpreter effectiveness, and make adjustments where possible.

1.3 Confirm relationships between and with participants and participant expectations of discourse.

1.4 Negotiate mutual agreement on roles, purpose and process of discourse appropriate to situation and participants.

2. Manage flow of communication

2.1 Analyse discourse setting and attributes and communication preferences of participants.

2.2 Select appropriate communication styles effective in complex settings, including appropriate interpreting mode.

2.3 Adapt strategies to the requirements of equipment and technology where appropriate.

2.4 Identify and address problems in message transfer and factors affecting communication flow promptly and according to established techniques.

2.5 Identify and address communication challenges arising from cross-cultural settings and participant relationships and attributes.

2.6 Seek assistance where required to manage discourse breakdown and restore communication.

3. Evaluate discourse management

3.1 Seek and analyse feedback on discourse management from appropriate persons and evaluate effectiveness of performance to reflect code of conduct.

3.2 Determine personal impact of assignment and identify need for debriefing and counselling.

3.3 Take advice on issues and solutions and consider and implement strategies to improve process and outcomes of future assignments.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least two occasions.

supporting parties to understand and reach agreement on the interpreting process

managing challenging situations, participants and personal responses while remaining assertive and culturally sensitive

applying standards of professional and ethical conduct

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

factors that may impact interpreting in complex settings, including barriers to communication

communication techniques that facilitate communication flow and discourse management in complex settings

culture-specific knowledge to manage communication flow with diverse discourse participants, including those with a disability and special communication needs

limitations of work role, responsibility and professional abilities

modes of interpreting and their appropriateness and implications for complex settings

nature and structure of complex interpersonal, institutional and meeting dynamics

WHS and risk management practices and procedures relevant to nature of assignments


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan and agree process

1.1 Establish assignment context and requirements with clients to plan to achieve desired outcomes.

1.2 Identify factors that may compromise interpreter effectiveness, and make adjustments where possible.

1.3 Confirm relationships between and with participants and participant expectations of discourse.

1.4 Negotiate mutual agreement on roles, purpose and process of discourse appropriate to situation and participants.

2. Manage flow of communication

2.1 Analyse discourse setting and attributes and communication preferences of participants.

2.2 Select appropriate communication styles effective in complex settings, including appropriate interpreting mode.

2.3 Adapt strategies to the requirements of equipment and technology where appropriate.

2.4 Identify and address problems in message transfer and factors affecting communication flow promptly and according to established techniques.

2.5 Identify and address communication challenges arising from cross-cultural settings and participant relationships and attributes.

2.6 Seek assistance where required to manage discourse breakdown and restore communication.

3. Evaluate discourse management

3.1 Seek and analyse feedback on discourse management from appropriate persons and evaluate effectiveness of performance to reflect code of conduct.

3.2 Determine personal impact of assignment and identify need for debriefing and counselling.

3.3 Take advice on issues and solutions and consider and implement strategies to improve process and outcomes of future assignments.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish assignment context and requirements with clients to plan to achieve desired outcomes. 
Identify factors that may compromise interpreter effectiveness, and make adjustments where possible. 
Confirm relationships between and with participants and participant expectations of discourse. 
Negotiate mutual agreement on roles, purpose and process of discourse appropriate to situation and participants. 
Analyse discourse setting and attributes and communication preferences of participants. 
Select appropriate communication styles effective in complex settings, including appropriate interpreting mode. 
Adapt strategies to the requirements of equipment and technology where appropriate. 
Identify and address problems in message transfer and factors affecting communication flow promptly and according to established techniques. 
Identify and address communication challenges arising from cross-cultural settings and participant relationships and attributes. 
Seek assistance where required to manage discourse breakdown and restore communication. 
Seek and analyse feedback on discourse management from appropriate persons and evaluate effectiveness of performance to reflect code of conduct. 
Determine personal impact of assignment and identify need for debriefing and counselling. 
Take advice on issues and solutions and consider and implement strategies to improve process and outcomes of future assignments. 
Establish assignment context and requirements with clients to plan to achieve desired outcomes. 
Identify factors that may compromise interpreter effectiveness, and make adjustments where possible. 
Confirm relationships between and with participants and participant expectations of discourse. 
Negotiate mutual agreement on roles, purpose and process of discourse appropriate to situation and participants. 
Analyse discourse setting and attributes and communication preferences of participants. 
Select appropriate communication styles effective in complex settings, including appropriate interpreting mode. 
Adapt strategies to the requirements of equipment and technology where appropriate. 
Identify and address problems in message transfer and factors affecting communication flow promptly and according to established techniques. 
Identify and address communication challenges arising from cross-cultural settings and participant relationships and attributes. 
Seek assistance where required to manage discourse breakdown and restore communication. 
Seek and analyse feedback on discourse management from appropriate persons and evaluate effectiveness of performance to reflect code of conduct. 
Determine personal impact of assignment and identify need for debriefing and counselling. 
Take advice on issues and solutions and consider and implement strategies to improve process and outcomes of future assignments. 

Forms

Assessment Cover Sheet

PSPTIS083 - Manage discourses in complex settings
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PSPTIS083 - Manage discourses in complex settings

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: