- PUACOM004B - Manage organisational communication strategies
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PUACOM004B Mapping and Delivery Guide
Manage organisational communication strategies
Version 1.0
Issue Date: April 2024
| Qualification | - |
Unit of Competency | PUACOM004B - Manage organisational communication strategies |
|---|---|---|---|
| Description | This unit covers competency in developing, implementing, reviewing and evaluating communication strategies and promoting effective communication techniques in the workplace. | ||
| Employability Skills | This unit contains employability skills. | ||
| Learning Outcomes and Application | This unit applies to workers who have an organisation wide role in the development and management of communication strategies. It has no explicit people management requirements however it does require high level skills around interpersonal relationships and communication. | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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| Prerequisites/co-requisites | Not applicable. | ||
| Competency Field | |||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
|---|---|---|---|---|---|---|---|---|
| Elements of Competency | Performance Criteria | |||||||
| Element: Develop communication strategies |
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| Element: Establish and maintain communication pathways |
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| Element: Promote the use of communication strategies |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Critical aspects for assessment and evidence required to demonstrate competency in this unit | It is essential for this unit that competence be demonstrated in: Strategies developed suit organisation's core business and different audiences Consistency in performance Evidence should be gathered over a period of time in a range of actual or simulated workplace environments. |
Context of and specific resources for assessment | Context of assessment On the job or in a simulated work environment. Specific resources for assessment No special requirements. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level, required for this unit. |
Required Skills |
building relationships coaching conflict resolution listening negotiation networking verbal communication |
Required Knowledge |
conflict resolution strategies and techniques language and literacy levels of personnel negotiation strategies and techniques possible communication difficulties range of communication strategies special communication needs of personnel techniques for improving communication and listening skills |
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. | |
Special communication needs may include: | persons from culturally and linguistically diverse backgrounds people with a disability |
Strategies to avoid discrimination may include: | emphasis on verbal rather than written communication simple proformas plain English documents provision of individual assistance with reading/writing |
Communication strategies may include: | internal and external information requirements range of content areas dissemination of organisational information evaluation and effectiveness |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Strategies for effective internal and external dissemination of information are developed to meet the organisation's requirements | |||
| Special communication needs are considered in developing strategies to avoid discrimination in the workplace | |||
| Communication strategies are analysed, evaluated and revised where necessary to make sure they are effective | |||
| Pathways of communication are established to meet requirements of organisation and workforce | |||
| Pathways are maintained and reviewed to ensure personnel are informed of relevant information | |||
| Information is provided to all areas of the organisation to facilitate implementation of the strategy | |||
| Effective communication techniques are articulated and modelled to the workforce | |||
| Personnel are given guidance about adapting communication strategies to suit a range of contexts |
Forms
Assessment Cover Sheet
PUACOM004B - Manage organisational communication strategies
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
PUACOM004B - Manage organisational communication strategies
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: