Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PUAOPE002A Mapping and Delivery Guide
Operate communications systems and equipment

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PUAOPE002A - Operate communications systems and equipment
Description This unit covers the competency to transmit and receive communications in routine and operational situations using the organisation's communication systems and equipmentThis unit covers the competency to transmit and receive communications in routine and operational situations using the organisation's communication systems and equipmen
Employability Skills Not applicable.
Learning Outcomes and Application Not applicable.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Use communication systems and equipment
  • Equipment is used and operated safely to support communications consistent with organisation's policies and procedures
  • Communication equipment and techniques are selected to best meet the task, context and needs of the situation
  • The communication system is correctly utilised to facilitate transmission and reception
  • Communication systems are operationally maintained according to organisation's policies and procedures
       
Element: Transmit and receive communications
  • Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisation's policy and procedures
  • Contact is acknowledged, communication is confirmed and action initiated
  • Communication faults and deficiencies are reported according to organisation's policy and procedures
  • Alternative communication strategies are employed according to organisational procedures to address identified faults and deficiencies in communication
  • Communication is processed and recorded in accordance with organisation's policies and procedures
       
Element: Maintain communications equipment
  • Fault finding techniques are applied and basic maintenance conducted according to organisational policies and procedures
  • Faulty equipment is identified and noted for repair
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Critical aspects of evidence

It is essential for this unit that competency be demonstrated in accurately transmitting and receiving communications using the organisation's communication system and equipment

Interdependent assessment of units

Pre-requisite units: Nil

Co-requisite units: Nil

Underpinning knowledge

range of communication equipment available to the organisation

the organisation's communication system

organisational policy and procedures relevant to the operation of communication equipment

Underpinning skills

utilise the organisation's communication processes and systems

use verbal communication procedures consistent with the organisation's communication system

clean and service communication equipment according to organisational procedures

report communication faults and deficiencies according to organisational procedures

Resource implications

Access to relevant communication equipment

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of assessment

Observation of the use of a range of communication equipment under non-operational and operational conditions or in a simulated environment

Critical aspects of evidence

It is essential for this unit that competency be demonstrated in accurately transmitting and receiving communications using the organisation's communication system and equipment

Interdependent assessment of units

Pre-requisite units: Nil

Co-requisite units: Nil

Underpinning knowledge

range of communication equipment available to the organisation

the organisation's communication system

organisational policy and procedures relevant to the operation of communication equipment

Underpinning skills

utilise the organisation's communication processes and systems

use verbal communication procedures consistent with the organisation's communication system

clean and service communication equipment according to organisational procedures

report communication faults and deficiencies according to organisational procedures

Resource implications

Access to relevant communication equipment

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of assessment

Observation of the use of a range of communication equipment under non-operational and operational conditions or in a simulated environment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Not applicable.

Communication equipment may include

personal computers and modems

radio

facsimiles

signalling devices

mobile

landline and satellite telephones

pagers

Communication systems may include

organisation's networks

communication protocols

verbal communication procedures

geographical information systems

relevant legislation such as Telecommunications Act

Verbal communication procedures may include

pro-words

phonetic alphabet

call signs

coded messages

use of abbreviations

emergency procedures

Voice procedures may include

rhythm

speed

volume

pitch

sentences

correcting mistakes

repetitions

Communication equipment may include

personal computers and modems

radio

facsimiles

signalling devices

mobile

landline and satellite telephones

pagers

Communication systems may include

organisation's networks

communication protocols

verbal communication procedures

geographical information systems

relevant legislation such as Telecommunications Act

Verbal communication procedures may include

pro-words

phonetic alphabet

call signs

coded messages

use of abbreviations

emergency procedures

Voice procedures may include

rhythm

speed

volume

pitch

sentences

correcting mistakes

repetitions
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Equipment is used and operated safely to support communications consistent with organisation's policies and procedures 
Communication equipment and techniques are selected to best meet the task, context and needs of the situation 
The communication system is correctly utilised to facilitate transmission and reception 
Communication systems are operationally maintained according to organisation's policies and procedures 
Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisation's policy and procedures 
Contact is acknowledged, communication is confirmed and action initiated 
Communication faults and deficiencies are reported according to organisation's policy and procedures 
Alternative communication strategies are employed according to organisational procedures to address identified faults and deficiencies in communication 
Communication is processed and recorded in accordance with organisation's policies and procedures 
Fault finding techniques are applied and basic maintenance conducted according to organisational policies and procedures 
Faulty equipment is identified and noted for repair 

Forms

Assessment Cover Sheet

PUAOPE002A - Operate communications systems and equipment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUAOPE002A - Operate communications systems and equipment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: