Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

RIICCR401D Mapping and Delivery Guide
Develop and maintain positive community relations

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency RIICCR401D - Develop and maintain positive community relations
Description
Employability Skills
Learning Outcomes and Application This unit describes a participant’s skills and knowledge required to development and maintenance of positive community relations in the resources and infrastructure industries in the Resources and Infrastructure Industries.This unit is appropriate for those working in supervisory roles.Licensing, legislative, regulatory and certification requirements that apply to this unit can vary between states, territories, and Industry sectors. Relevant information must be sourced prior to application of the unit.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

An assessor of this unit must satisfy the requirements of the NVR/AQTF or their successors; and Industry regulations for certification and licensing; and,

this unit is best assessed in the context of this sector’s work environment;

where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of this sector’s workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills; and,

this unit must be assessed in compliance with relevant legislation/regulation and using policies, procedures, processes and operational manuals directly related to the industry sector for which it is being assessed; and,

assessment may be conducted in conjunction with the assessment of other Units of Competency; and,

assessment must confirm consistent performance can be applied in a range of relevant workplace circumstances; and,

assessors must demonstrate the performance evidence, and knowledge evidence as outlined in this Unit of Competency, and through the minimum years of current* work experience specified below in an Industry sector relevant to the outcomes of the unit; or,

where the assessor does not meet experience requirements a co-assessment or partnership arrangement must exist between the qualified assessor and an Industry subject matter expert. The Industry subject matter expert should hold the unit being assessed (or an equivalent unit) and/or demonstrate equivalence of skills and knowledge at the unit level. An Industry technical expert must also demonstrate skills and knowledge from the minimum years of current work experience specified below in the Industry sector, including time spent in roles related to the unit being assessed; and,

assessor and Industry subject matter expert requirements differ depending on the Australian Qualifications Framework Level (AQF) of the qualification being assessed and/or Industry Sector as follows:

Industry sector

AQF** Level

Required assessor or Industry subject matter expert experience

Drilling, Metalliferous Mining, Coal Mining, Extractive (Quarrying) and Civil Construction

1

1 Year

2

2 Years

Drilling, Coal Mining and Extractive (Quarrying)

3-6

3 Years

Metalliferous Mining and Civil Construction

3-6

5 Years

Other sectors

Where this Unit is being assessed outside of the Resources and Infrastructure Sectors assessor and/or Industry subject matter expert experience should be in-line with industry standards for the sector in which it is being assessed and where no Industry standard is specified should comply with any relevant regulation.

*Assessors can demonstrate current work experience through employment within Industry in a role relevant to the outcomes of the Unit; or, for external assessors this can be demonstrated through exposure to Industry by conducting frequent site assessments across various locations.
**Where a unit is being delivered outside of a Qualification the first numeric character in the Unit code should be considered to indicate the AQF level

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish community relationship strategies
  • Access, interpret and apply relevant documentation and ensure the work activity is compliant
  • Identify relevant community groups and individuals
  • Assess and analyse community group/individual profiles
  • Identify and analyse a range of community relationship strategies and activities
  • Develop relationship strategies to foster trust and confidence of individuals and community and to promote benefits consistent with organisational interests and requirements
       
Element: Develop and maintain community relationships
  • Use appropriate networking strategies and activities to establish and maintain community relationships
  • Identify and pursue networking opportunities
  • Provide information to the community regarding new networks
  • Inform individuals and colleagues of potential benefits to the organisation of participating in networks
  • Participate in professional networks and associations to obtain and maintain knowledge of the community, its representatives and issues
  • Respond to community requests for information or participation
  • Act on opportunities to explain and promote the organisation’s activities to develop and support community recognition
  • Refer non-routine requests for information to the appropriate person
       
Element: Represent the organisation in the community
  • Represent the organisation’s position on particular issues in a way that acknowledges community concerns and promotes community awareness
  • Enhance the organisation’s public image through communication and presentations to the public
  • Use appropriate presentation skills to communicate the goals and objectives of the organisation
  • Effectively communicate issues, policies and practices of the community group, individuals or organisation
       
Element: Maintain and improve ongoing community relationships
  • Establish and implement processes for obtaining ongoing feedback from community groups or individuals
  • Assess management systems to ensure they support community relationships
  • Analyse feedback to develop and implement strategies to maintain and improve relationships with the community
  • Identify difficult situations and negotiate solutions using collaborative problem-solving techniques
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

1 Establish community relationship strategies

1.1 Access, interpret and apply relevant documentation and ensure the work activity is compliant

1.2 Identify relevant community groups and individuals

1.3 Assess and analyse community group/individual profiles

1.4 Identify and analyse a range of community relationship strategies and activities

1.5 Develop relationship strategies to foster trust and confidence of individuals and community and to promote benefits consistent with organisational interests and requirements

2 Develop and maintain community relationships

2.1 Use appropriate networking strategies and activities to establish and maintain community relationships

2.2 Identify and pursue networking opportunities

2.3 Provide information to the community regarding new networks

2.4 Inform individuals and colleagues of potential benefits to the organisation of participating in networks

2.5 Participate in professional networks and associations to obtain and maintain knowledge of the community, its representatives and issues

2.6 Respond to community requests for information or participation

2.7 Act on opportunities to explain and promote the organisation’s activities to develop and support community recognition

2.8 Refer non-routine requests for information to the appropriate person

3 Represent the organisation in the community

3.1 Represent the organisation’s position on particular issues in a way that acknowledges community concerns and promotes community awareness

3.2 Enhance the organisation’s public image through communication and presentations to the public

3.3 Use appropriate presentation skills to communicate the goals and objectives of the organisation

3.4 Effectively communicate issues, policies and practices of the community group, individuals or organisation

4 Maintain and improve ongoing community relationships

4.1 Establish and implement processes for obtaining ongoing feedback from community groups or individuals

4.2 Assess management systems to ensure they support community relationships

4.3 Analyse feedback to develop and implement strategies to maintain and improve relationships with the community

4.4 Identify difficult situations and negotiate solutions using collaborative problem-solving techniques

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

demonstrates completion of development and maintenance of positive community relations that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

working with others to undertake and complete the development and maintenance of positive community relations

provision of clear and timely instruction and supervision of those involved in developing and maintaining positive community relations

liaising effectively with a variety of stakeholders

producing high quality easy to understand written communications

delivering clear and concise presentations

networking and forming relationships with a variety of stakeholders

planning and managing own work priorities and community relations activities

selecting appropriate community relationship strategies

overcoming difficulties arising from community relations

engaging with people from diverse groups

consistent successful positive community relations

The candidate must demonstrate knowledge of developing and maintaining effective community relations through:

planning, preparing and conducting positive community relations

verbal and written communication

building and maintaining relationships and networks

time management

analysis, evaluation and problem solving

using technology

providing leadership

applying legislation

applying the organisation’s position on current issues

identifying community activities that could be used to promote the organisation

applying the organisation’s policies, plans and procedures

applying presentation techniques

identifying and managing risk

complying with documentation, reporting and record keeping requirements

identifying related organisations, agencies and networks


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

1 Establish community relationship strategies

1.1 Access, interpret and apply relevant documentation and ensure the work activity is compliant

1.2 Identify relevant community groups and individuals

1.3 Assess and analyse community group/individual profiles

1.4 Identify and analyse a range of community relationship strategies and activities

1.5 Develop relationship strategies to foster trust and confidence of individuals and community and to promote benefits consistent with organisational interests and requirements

2 Develop and maintain community relationships

2.1 Use appropriate networking strategies and activities to establish and maintain community relationships

2.2 Identify and pursue networking opportunities

2.3 Provide information to the community regarding new networks

2.4 Inform individuals and colleagues of potential benefits to the organisation of participating in networks

2.5 Participate in professional networks and associations to obtain and maintain knowledge of the community, its representatives and issues

2.6 Respond to community requests for information or participation

2.7 Act on opportunities to explain and promote the organisation’s activities to develop and support community recognition

2.8 Refer non-routine requests for information to the appropriate person

3 Represent the organisation in the community

3.1 Represent the organisation’s position on particular issues in a way that acknowledges community concerns and promotes community awareness

3.2 Enhance the organisation’s public image through communication and presentations to the public

3.3 Use appropriate presentation skills to communicate the goals and objectives of the organisation

3.4 Effectively communicate issues, policies and practices of the community group, individuals or organisation

4 Maintain and improve ongoing community relationships

4.1 Establish and implement processes for obtaining ongoing feedback from community groups or individuals

4.2 Assess management systems to ensure they support community relationships

4.3 Analyse feedback to develop and implement strategies to maintain and improve relationships with the community

4.4 Identify difficult situations and negotiate solutions using collaborative problem-solving techniques

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Access, interpret and apply relevant documentation and ensure the work activity is compliant 
Identify relevant community groups and individuals 
Assess and analyse community group/individual profiles 
Identify and analyse a range of community relationship strategies and activities 
Develop relationship strategies to foster trust and confidence of individuals and community and to promote benefits consistent with organisational interests and requirements 
Use appropriate networking strategies and activities to establish and maintain community relationships 
Identify and pursue networking opportunities 
Provide information to the community regarding new networks 
Inform individuals and colleagues of potential benefits to the organisation of participating in networks 
Participate in professional networks and associations to obtain and maintain knowledge of the community, its representatives and issues 
Respond to community requests for information or participation 
Act on opportunities to explain and promote the organisation’s activities to develop and support community recognition 
Refer non-routine requests for information to the appropriate person 
Represent the organisation’s position on particular issues in a way that acknowledges community concerns and promotes community awareness 
Enhance the organisation’s public image through communication and presentations to the public 
Use appropriate presentation skills to communicate the goals and objectives of the organisation 
Effectively communicate issues, policies and practices of the community group, individuals or organisation 
Establish and implement processes for obtaining ongoing feedback from community groups or individuals 
Assess management systems to ensure they support community relationships 
Analyse feedback to develop and implement strategies to maintain and improve relationships with the community 
Identify difficult situations and negotiate solutions using collaborative problem-solving techniques 

Forms

Assessment Cover Sheet

RIICCR401D - Develop and maintain positive community relations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

RIICCR401D - Develop and maintain positive community relations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: