Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
RIICCR601A Mapping and Delivery Guide
Manage customer relationships
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | RIICCR601A - Manage customer relationships |
---|---|---|---|
Description | This unit covers management of client relationships in the resources and infrastructure industries. It includes planning to meet client requirements, identifying opportunities for product and service enhancement, exploring opportunities to improve client satisfaction, and monitoring marketing performance.Licensing, legislative, regulatory and certification requirements that apply to this unit can vary between states, territories, and industry sectors. Relevant information must be sourced prior to application of the unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit is appropriate for those working in a management or supervisory role at worksites within:Civil constructionCoal miningDrillingExtractive industries Metalliferous mining | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | Not applicable. Not applicable. | ||
Competency Field | Refer to Unit Sector(s). |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Plan to meet client requirements |
| |||||||
Element: Identify opportunities for product and service enhancement |
| |||||||
Element: Explore opportunities to improve client satisfaction |
| |||||||
Element: Monitor marketing performance |
|