Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

RIICOM201A Mapping and Delivery Guide
Communicate in the workplace

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency RIICOM201A - Communicate in the workplace
Description This unit covers communicating in the workplace in resources and infrastructure industries. It includes identifying and accessing site communication equipment and systems; communicating using site equipment and systems; carrying out face-to-face routine communication; and completing written documentation.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit is appropriate for those working in a operational roles, at worksites within:Civil constructionCoal miningDrillingExtractive industries Metalliferous mining
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable. Not applicable.
Competency Field Refer to Unit Sector(s).
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify and access site communication equipment and systems
  • Access, interpret and apply compliance documentation relevant to the work activity
  • Identify and access communication equipment and system components
  • Establish and maintain communication
  • Access and apply safety procedures related to communication equipment and systems
       
Element: Communicate using site equipment and systems
  • Identify and select for use the most appropriate method of communication
  • Operate or use communication equipment and systems
  • Acknowledge and respond to communication or take, confirm and pass on promptly to the appropriate person
  • Pass communications in a clear and concise manner
  • Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures
  • Identify and report faults in communication equipment
       
Element: Carry out face-to-face routine communication
  • Speak clearly and listen carefully to ensure information is understood
  • Ask questions and confirm meaning of information where required
  • Maintain communication processes with other personnel to assist flow of work activities
  • Use site approved signalling methods to convey information
  • Participate in discussion to obtain relevant information and clarify meaning
  • Communicate cooperatively with other personnel
       
Element: Complete written documentation
  • Complete all required documentation/computer generated documentation clearly, concisely and on time, using plain English
  • Use approved documents
  • Pass on written information to appropriate personnel
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:

knowledge of the requirements, procedures and instructions to communicate on a workplace

implementation of requirements, procedures and techniques for the safe, effective and efficient communication in the workplace

working with others to communicate in the workplace and meet all of the required outcomes

consistent timely communication in the workplace that safely, effectively and efficiently meets the required outcomes

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.

Evidence for assessment is best gathered using the outcomes of products and processes of the workplace context.

The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.

Customisation of assessment and delivery environment to sensitively accommodate cultural diversity.

Aboriginal people and other people from a non English speaking background may have second language issues.

Assessment of this competency requires typical resources normally used in the work environment. Selection and use of resources for particular worksites may differ due to site circumstances.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Method of assessment

This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:

written and/or oral assessment of the candidate's required knowledge

observed, documented and/or first hand testimonial evidence of the candidate's:

implementation of appropriate requirement, procedures and techniques for the safe, effective and efficient achievement of required outcomes

consistently achieving the required outcomes

first hand testimonial evidence of the candidate's:

working with others to communicate in the workplace

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Specific skills are required to achieve the performance criteria in this unit, particularly for the application in the various circumstances in which this unit may be applied. This includes the ability to carry out the following as required for the safe, effective and efficient conduct of workplace communication:

apply legislative, organisation and site requirements and procedures

communicate clearly and promptly, listening carefully to instructions and information

communicate concisely both written and verbally

operate communications systems and equipment

interpret other communications such as flags, lights, signs, bells and whistles

apply operational safety requirements

identify and report communication faults and deficiencies according to site procedures

Required knowledge

Specific knowledge is required to achieve the Performance Criteria of this unit, particularly its application in a variety of circumstances in which the unit may be used. This includes knowledge of the following, as required for the safe, effective and efficient conduct of workplace communication:

current relevant legislative requirements, standards and site procedures

worksite communication system components

types of communications equipment and systems and their applications and limitations

operational procedures and safety requirements of communication equipment and systems

common faults in communication equipment/systems

emergency communication procedures

record maintenance

site requirements and constraints related to communication equipment/systems

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant compliance documentation

may include:

legislative, organisation and site requirements and procedures

manufacturer's guidelines and specifications

Australian standards

code of practice

Employment and workplace relations legislation

Equal Employment Opportunity and Disability Discrimination legislation

Communication equipment and systems may include:

the systems overview

operating directories

communication equipment

site specific procedures and constraints including:

call signs

area descriptions

voice procedure

protocols

emergency procedures

Safety procedures may include:

standard work instructions or equivalent

avoidance of energy sources

care of equipment

compliance with hazardous zone procedures

Communication may be by:

radio

telephone

computer

lights

audible singles (bells, whistles and sirens)

physical signals (lamps and flags)

written and

verbal

Signaling may include:

hand signals

horn and/or whistle

safety lights

cap lamp

emergency communication and signaling procedures

Documentation may include:

end of shift documentation

work log

supplies log

computer readings

personal danger tags

warning tags

Plain English presenting can be defined as information which is:

visually inviting

logically organised

understandable on the first reading

in an order the reader will understand

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Access, interpret and apply compliance documentation relevant to the work activity 
Identify and access communication equipment and system components 
Establish and maintain communication 
Access and apply safety procedures related to communication equipment and systems 
Identify and select for use the most appropriate method of communication 
Operate or use communication equipment and systems 
Acknowledge and respond to communication or take, confirm and pass on promptly to the appropriate person 
Pass communications in a clear and concise manner 
Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures 
Identify and report faults in communication equipment 
Speak clearly and listen carefully to ensure information is understood 
Ask questions and confirm meaning of information where required 
Maintain communication processes with other personnel to assist flow of work activities 
Use site approved signalling methods to convey information 
Participate in discussion to obtain relevant information and clarify meaning 
Communicate cooperatively with other personnel 
Complete all required documentation/computer generated documentation clearly, concisely and on time, using plain English 
Use approved documents 
Pass on written information to appropriate personnel 

Forms

Assessment Cover Sheet

RIICOM201A - Communicate in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

RIICOM201A - Communicate in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: