Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

RIICOM201D Mapping and Delivery Guide
Communicate in the workplace

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency RIICOM201D - Communicate in the workplace
Description
Employability Skills
Learning Outcomes and Application This unit describes a participant’s skills and knowledge required to communicate in the workplace within the Resources and Infrastructure Industries. This unit is appropriate for those working in operational roles.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan and prepare for workplace communication using equipment and systems
  • Access, interpret and apply communication site documentation and ensure the work activity is compliant
  • Identify and access communication equipment and system components
  • Establish and maintain communication with others
  • Access and apply communication equipment and systems safety procedures
       
Element: Communicate using communication equipment and systems
  • Identify and select the most appropriate method of communication
  • Use communication equipment and systems
  • Acknowledge and respond to communication
  • Take, confirm and pass messages on promptly to the others
  • Pass communications in a clear and concise manner
  • Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures
  • Identify and report faults in communication equipment
       
Element: Carry out face-to-face routine communication
  • Speak clearly and listen carefully to promote understanding
  • Ask questions of the audience and confirm meaning of information
  • Maintain communication processes with others to assist flow of work activities
  • Use site approved signalling methods to convey information
  • Participate in discussion to obtain information and clarify meaning
  • Communicate cooperatively and effectively with others
       
Element: Complete written documentation
  • Complete written documentation clearly, concisely and on time
  • Use approved documents
  • Pass on written information to others
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

1 Plan and prepare for workplace communication using equipment and systems

1.1 Access, interpret and apply communication site documentation and ensure the work activity is compliant

1.2 Identify and access communication equipment and system components

1.3 Establish and maintain communication with others

1.4 Access and apply communication equipment and systems safety procedures

2 Communicate using communication equipment and systems

2.1 Identify and select the most appropriate method of communication

2.2 Use communication equipment and systems

2.3 Acknowledge and respond to communication

2.4 Take, confirm and pass messages on promptly to the others

2.5 Pass communications in a clear and concise manner

2.6 Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures

2.7 Identify and report faults in communication equipment

3 Carry out face-to-face routine communication

3.1 Speak clearly and listen carefully to promote understanding

3.2 Ask questions of the audience and confirm meaning of information

3.3 Maintain communication processes with others to assist flow of work activities

3.4 Use site approved signalling methods to convey information

3.5 Participate in discussion to obtain information and clarify meaning

3.6 Communicate cooperatively and effectively with others

4 Complete written documentation

4.1 Complete written documentation clearly, concisely and on time

4.2 Use approved documents

4.3 Pass on written information to others


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

1 Plan and prepare for workplace communication using equipment and systems

1.1 Access, interpret and apply communication site documentation and ensure the work activity is compliant

1.2 Identify and access communication equipment and system components

1.3 Establish and maintain communication with others

1.4 Access and apply communication equipment and systems safety procedures

2 Communicate using communication equipment and systems

2.1 Identify and select the most appropriate method of communication

2.2 Use communication equipment and systems

2.3 Acknowledge and respond to communication

2.4 Take, confirm and pass messages on promptly to the others

2.5 Pass communications in a clear and concise manner

2.6 Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures

2.7 Identify and report faults in communication equipment

3 Carry out face-to-face routine communication

3.1 Speak clearly and listen carefully to promote understanding

3.2 Ask questions of the audience and confirm meaning of information

3.3 Maintain communication processes with others to assist flow of work activities

3.4 Use site approved signalling methods to convey information

3.5 Participate in discussion to obtain information and clarify meaning

3.6 Communicate cooperatively and effectively with others

4 Complete written documentation

4.1 Complete written documentation clearly, concisely and on time

4.2 Use approved documents

4.3 Pass on written information to others

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Access, interpret and apply communication site documentation and ensure the work activity is compliant 
Identify and access communication equipment and system components 
Establish and maintain communication with others 
Access and apply communication equipment and systems safety procedures 
Identify and select the most appropriate method of communication 
Use communication equipment and systems 
Acknowledge and respond to communication 
Take, confirm and pass messages on promptly to the others 
Pass communications in a clear and concise manner 
Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures 
Identify and report faults in communication equipment 
Speak clearly and listen carefully to promote understanding 
Ask questions of the audience and confirm meaning of information 
Maintain communication processes with others to assist flow of work activities 
Use site approved signalling methods to convey information 
Participate in discussion to obtain information and clarify meaning 
Communicate cooperatively and effectively with others 
Complete written documentation clearly, concisely and on time 
Use approved documents 
Pass on written information to others 

Forms

Assessment Cover Sheet

RIICOM201D - Communicate in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

RIICOM201D - Communicate in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: