- SIBXCCS201A - Conduct financial transactions
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIBXCCS201A Mapping and Delivery Guide
Conduct financial transactions
Version 1.0
Issue Date: April 2024
| Qualification | - |
Unit of Competency | SIBXCCS201A - Conduct financial transactions |
|---|---|---|---|
| Description | This unit describes the performance outcomes, skills and knowledge required to communicate with clients and operate a range of point-of-sale equipment to perform sales transactions and reconcile takings. The unit describes the function of performing cash handling procedures and financial transactions relating to services or retail product sales in a personal services environment.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
| Employability Skills | This unit contains employability skills. | ||
| Learning Outcomes and Application | This unit applies to a personal services environment that may include beauty salons, hairdressing salons, nail salons and spas. It applies to both beauty operators performing treatments who may also undertake reception duties and also to discrete reception area staff. | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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| Prerequisites/co-requisites | |||
| Competency Field | Client Services | ||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
|---|---|---|---|---|---|---|---|---|
| Elements of Competency | Performance Criteria | |||||||
| Element: Operate point-of-sale equipment. |
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| Element: Perform point-of-sale transactions. |
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| Element: Complete sales. |
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| Element: Remove takings from register or terminal. |
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| Element: Reconcile takings. |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: applying relevant legislation, including consumer law operating point-of-sale equipment according to manufacturer instructions and workplace procedures applying workplace policies and procedures in regard to cash handling and point-of-sale transactions in a personal services environment using time effectively. |
Context of and specific resources for assessment | Assessment must ensure: that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines that competency is demonstrated in the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace. Assessment must ensure access to: an environment, which includes as a minimum: a reception desk telephone a retail display area a point-of-sale system, including credit card and EFTPOS a computer with a salon software system financial transactions dockets and slips sample debit and credit card vouchers recording and tally sheets relevant workplace documentation including: manufacturer's equipment instructions product instructions workplace policy and procedure manuals in regard to conducting financial transactions a range of clients with different transaction requirements. For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package. |
Methods of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of learners performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate handling of a range of contingencies, including: handling cash transactions with clients according to workplace security procedures recording transaction errors according to policies and procedures balancing register or terminal at designated times counting cash recording takings written and oral questioning appropriate to the language and literacy level of the learner, to assess knowledge and understanding of workplace financial procedures completion of workplace documentation relevant to conducting financial transactions third-party reports from technical experts. |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SIBXCCS202A Provide service to clients SIRXCOM001A Communicate in the workplace. | |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills |
The following skills must be assessed as part of this unit: technical skills to use point-of-sale equipment and apply procedures, including the following: registers calculators EFTPOS credit cards electronic scanners lay-by credits and returns customer refunds time-management skills to complete tasks in a set time frame verbal and non-verbal communication skills appropriate to a service environment numeracy skills to: calculate a total price count cash balance point-of-sale terminal tender correct change. |
Required knowledge |
The following knowledge must be assessed as part of this unit: cash handling procedures, including: opening and closing point-of-sale terminal clearing terminal and transferring tender maintaining cash float tendering change counting cash calculating non-cash documents balancing point-of-sale terminal recording takings securing cash and non-cash transactions determining change required and denominations of change relevant health and hygiene regulations and requirements relevant legislative requirements, including consumer law and occupational health and safety regulations workplace policies and procedures in regard to client service and point-of-sale techniques. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Point-of-sale equipment may include: | manual: cash register credit card equipment electronic: terminal and screen bar code scanner EFTPOS equipment. |
Workplace policies and procedures may include: | operation of point-of-sale equipment cash handling security sales transactions staffing health and hygiene requirements. |
Cash handling may include: | opening and closing point-of-sale terminal clearing terminal and transferring tender maintaining cash float tendering change counting cash calculating non-cash documents balancing point-of-sale terminal ensuring security of cash and non-cash transactions recording takings. |
Point-of-sale transactions may include: | EFTPOS cheques credit cards smart cards lay-by credits and returns customer refunds gift vouchers. |
Relevant legislation may include: | consumer legislation privacy legislation GST regulations occupational health and safety legislation. |
Clients may include: | new or regular clients with routine or special needs male or female clients people from a range of social, cultural and ethnic backgrounds with varying physical and mental abilities. |
Client documentation may include: | order forms gift vouchers invoices receipts. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Operate point-of-sale equipment according to design specifications. | |||
| Open and close point-of-sale terminal according to workplace policies and procedures. | |||
| Clear point-of-sale terminal and transfer tender according to workplace policies and procedures. | |||
| Conduct cash handling according to workplace security procedures. | |||
| Maintain supplies of change and cash float in point-of-sale terminal according to workplace policies and procedures. | |||
| Attend to active point-of-sale terminals according to workplace policies and procedures. | |||
| Complete records of transaction errors according to workplace policies and procedures. | |||
| Maintain adequate supplies of dockets, vouchers and point-of-sale documents. | |||
| Complete point-of-sale transactions according to workplace policies and procedures and relevant legislation. | |||
| Identify and apply workplace procedures in respect to cash and non-cash transactions. | |||
| Identify and apply workplace policies and procedures in regard to exchanges and returns. | |||
| Enter information into point-of-sale equipment. | |||
| Verbally state total price and amount of cash received to client, and tender correct change. | |||
| Complete relevant client documentation. | |||
| Process sales transactions in a timely manner or direct clients to point-of-sale terminals according to workplace policies and procedures. | |||
| Balance register or terminal at designated times according to workplace policies and procedures. | |||
| Separate cash float from takings prior to balancing, and secure according to workplace policies and procedures. | |||
| Supply change to register or terminal according to workplace policy. | |||
| Determine register or terminal reading or print out. | |||
| Remove and transport cash and non-cash documents according to workplace security policies and procedures. | |||
| Count cash and calculate non-cash documents. | |||
| Determine balance between register or terminal reading and sum of cash and non-cash transactions, and record takings. |
Forms
Assessment Cover Sheet
SIBXCCS201A - Conduct financial transactions
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
SIBXCCS201A - Conduct financial transactions
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: