Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIFBCR013A Mapping and Delivery Guide
Coordinate the collection or memorialisation of cremated remains

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIFBCR013A - Coordinate the collection or memorialisation of cremated remains
Description This unit describes the performance outcomes, skills and knowledge required to advise families on and arrange for the collection or memorialisation of cremated remains.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to crematorium staff and involves working with relative autonomy under the direction of a manager or supervisor. It requires the application of communication and organisational skills according to legislative and workplace requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field Burials and Cremations
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify wishes of family.
  • Discuss collection and memorialisation options, services, ceremony and procedures with family of deceased person.
  • Identify and respect any social, cultural and religious considerations, requirements and rituals of family.
  • Assist family to determine collection or memorialisation arrangements that best suit its needs.
       
Element: Arrange for collection of cremated remains.
  • Locate cremated remains and prepare according to family requirements.
  • Obtain appropriate vessel or container for cremated remains according to family requirements and workplace policies and procedures.
  • Obtain, complete and file documentation according to relevant legislation and workplace policies and procedures.
  • Issue cremated remains to designated person as required after completing relevant documentation according to relevant legislation.
       
Element: Arrange for memorialisation of cremated remains.
  • Determine suitable time for memorialisation in consultation with family.
  • Liaise with appropriate staff to arrange for memorialisation and communicate requirements.
  • Identify and confirm appropriate memorial site according to family requirements and workplace policies and procedures.
  • Arrange for manufacture of memorial plaque according to workplace policies and procedures.
  • Check and complete relevant documentation according to relevant legislation and workplace policies and procedures.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to sensitively liaise with and determine family's requirements and arrange memorialisation or collection of remains

use of sensitive and empathetic verbal and non-verbal communication with the bereaved before and during memorialisation or collection and clear and accurate communication with colleagues

accurate completion of all documentation

coordinating the collection or memorialisation of cremated remains on multiple occasions to ensure consistency of performance and ability to respond to different situations.

Context of and specific resources for assessment

Assessment must ensure:

access to appropriate communication equipment, computers, printers, information programs, records systems and software programs currently used in funeral services industry to coordinate memorialisations

interaction with diverse client types to allow candidate to respond to range of memorialisation requirements and client requests

access to appropriate vessels for cremated remains.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate advising range of clients on collection and memorialisation options and arranging for conduct of required service in a manner consistent with accepted funeral services industry standards

written or verbal questioning to assess knowledge and understanding of relevant legislation and workplace policies and procedures regarding the collection or memorialisation of cremated remains

review of workplace documents completed by candidate

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFBCR015A Memorialise cremated remains.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills, including clear and direct communication and active listening and questioning techniques to confirm family requirements and advise on memorialisation options

customer service skills to maintain confidentiality of client information

literacy and numeracy skills to identify, interpret and complete required documentation

organisational and time management skills to complete required tasks according to client requirements and workplace policies and procedures.

Required knowledge

crematorium operating procedures

social, religious and cultural differences and traditions in relation to memorialisation of cremated remains

professional funeral services industry parameters in dealing with the bereaved and the deceased's remains

broad working knowledge of relevant federal, state or territory, and local government legislation and regulations relating to collecting and memorialising cremated remains and associated documentation

workplace policies and procedures regarding collecting or memorialising cremated remains.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Family may include:

immediate family

extended family

designated people, including friends.

Social, cultural and religious considerations may include:

traditional expressions of grief and mourning

dress standards

cultural rituals to assist grieving

duration of mourning

behaviour appropriate to client beliefs

types of monuments

religious denomination

spiritual symbolism

inurnment procedures

taboos regarding death

choice and placement of flowers.

Workplace policies and procedures may include:

standard operating policies and procedures

standards and certification requirements

quality assurance procedures

OHS procedures

emergency procedures, including fire and accident procedures

security procedures.

Relevant legislation and regulations may include:

OHS

workers' compensation legislation and regulations

cemetery Acts and by-laws

Crematorium Acts

local government regulations

Lands Act

Births, Deaths and Marriages Registration

Coroner's Act

Public Health Act

Environment Protection Act

Worksafe Australia certification and standards

Privacy Acts.

Relevant documentation may include:

standard operating procedures

schedule running sheets

placement details

plaque placement slips.

Appropriate staff may include:

grounds people

gravediggers

maintenance workers.

Memorial site may include:

rose garden

columbarium wall

groves

pillars

trees

memorial rocks.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Discuss collection and memorialisation options, services, ceremony and procedures with family of deceased person. 
Identify and respect any social, cultural and religious considerations, requirements and rituals of family. 
Assist family to determine collection or memorialisation arrangements that best suit its needs. 
Locate cremated remains and prepare according to family requirements. 
Obtain appropriate vessel or container for cremated remains according to family requirements and workplace policies and procedures. 
Obtain, complete and file documentation according to relevant legislation and workplace policies and procedures. 
Issue cremated remains to designated person as required after completing relevant documentation according to relevant legislation. 
Determine suitable time for memorialisation in consultation with family. 
Liaise with appropriate staff to arrange for memorialisation and communicate requirements. 
Identify and confirm appropriate memorial site according to family requirements and workplace policies and procedures. 
Arrange for manufacture of memorial plaque according to workplace policies and procedures. 
Check and complete relevant documentation according to relevant legislation and workplace policies and procedures. 

Forms

Assessment Cover Sheet

SIFBCR013A - Coordinate the collection or memorialisation of cremated remains
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFBCR013A - Coordinate the collection or memorialisation of cremated remains

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: