Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIFCCAC003 Mapping and Delivery Guide
Coordinate the collection or memorialisation of cremated remains

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIFCCAC003 - Coordinate the collection or memorialisation of cremated remains
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to advise families and arrange the collection or memorialisation of cremated remains. It applies to crematorium staff working with relative autonomy according to work health and safety, relevant legislation and workplace policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in the workplace or in a simulated environment that is as industry realistic as possible. In a simulated environment, it is essential that assessment is conducted:

using suitable facilities, equipment and resources, including:

a crematorium office environment

appropriate communication equipment, computers, printers, information programs, records systems and software programs to coordinate memorialisation

vessels for cremated remains

documentation, including work orders and site identification details

under industry conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

speed and timing requirements that reflect commercial operating conditions

interaction with clients and relevant personnel

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Cemetery and Crematoria Administration and Coordination
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify wishes of family.
  • Discuss collection and memorialisation options, services, ceremony and procedures with family of deceased person.
  • Recognise any social, cultural and religious considerations, requirements and rituals of family.
  • Assist family to determine collection or memorialisation arrangements that best suit their needs.
       
Element: Arrange for collection of cremated remains.
  • Locate cremated remains and prepare according to family requirements.
  • Obtain appropriate vessel or container for cremated remains according to family requirements.
  • Complete and file documentation.
  • Issue cremated remains to designated person as required after completing relevant documentation.
       
Element: Arrange for memorialisation of cremated remains.
  • Determine suitable time for memorialisation in consultation with family.
  • Liaise with appropriate staff to arrange for memorialisation and communicate requirements.
  • Confirm appropriate memorial site according to family requirements.
  • Arrange for manufacture of memorial plaque.
  • Check and complete relevant documentation.
       
Element: Identify wishes of family.
  • Discuss collection and memorialisation options, services, ceremony and procedures with family of deceased person.
  • Recognise any social, cultural and religious considerations, requirements and rituals of family.
  • Assist family to determine collection or memorialisation arrangements that best suit their needs.
       
Element: Arrange for collection of cremated remains.
  • Locate cremated remains and prepare according to family requirements.
  • Obtain appropriate vessel or container for cremated remains according to family requirements.
  • Complete and file documentation.
  • Issue cremated remains to designated person as required after completing relevant documentation.
       
Element: Arrange for memorialisation of cremated remains.
  • Determine suitable time for memorialisation in consultation with family.
  • Liaise with appropriate staff to arrange for memorialisation and communicate requirements.
  • Confirm appropriate memorial site according to family requirements.
  • Arrange for manufacture of memorial plaque.
  • Check and complete relevant documentation.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify wishes of family.

1.1 Discuss collection and memorialisation options, services, ceremony and procedures with family of deceased person.

1.2 Recognise any social, cultural and religious considerations, requirements and rituals of family.

1.3 Assist family to determine collection or memorialisation arrangements that best suit their needs.

2. Arrange for collection of cremated remains.

2.1 Locate cremated remains and prepare according to family requirements.

2.2 Obtain appropriate vessel or container for cremated remains according to family requirements.

2.3 Complete and file documentation.

2.4 Issue cremated remains to designated person as required after completing relevant documentation.

3. Arrange for memorialisation of cremated remains.

3.1 Determine suitable time for memorialisation in consultation with family.

3.2 Liaise with appropriate staff to arrange for memorialisation and communicate requirements.

3.3 Confirm appropriate memorial site according to family requirements.

3.4 Arrange for manufacture of memorial plaque.

3.5 Check and complete relevant documentation.

Evidence of the ability to:

liaise with, and determine family requirements and arrange memorialisation or collection of remains

communicate arrangements with colleagues

complete all documentation accurately.

Evidence of performance on two or more collection or memorialisation of cremated remains is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

crematorium operating procedures

social, religious and cultural differences and traditions in relation to memorialisation of cremated remains, including:

traditional expressions of grief and mourning

dress standards

cultural rituals to assist grieving

duration of mourning

behaviour appropriate to client beliefs

types of monuments

religious denomination

spiritual symbolism

inurnment procedures

taboos regarding death

choice and placement of flowers

types of memorial sites for cremated remains

professional funeral services industry parameters in dealing with the bereaved and the deceased’s remains

federal, state or territory, and local government legislation and regulations relating to collecting and memorialising cremated remains and associated documentation

workplace policies and procedures regarding collecting or memorialising cremated remains, including relevant documentation in relation to issuing cremated remains to designated persons.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify wishes of family.

1.1 Discuss collection and memorialisation options, services, ceremony and procedures with family of deceased person.

1.2 Recognise any social, cultural and religious considerations, requirements and rituals of family.

1.3 Assist family to determine collection or memorialisation arrangements that best suit their needs.

2. Arrange for collection of cremated remains.

2.1 Locate cremated remains and prepare according to family requirements.

2.2 Obtain appropriate vessel or container for cremated remains according to family requirements.

2.3 Complete and file documentation.

2.4 Issue cremated remains to designated person as required after completing relevant documentation.

3. Arrange for memorialisation of cremated remains.

3.1 Determine suitable time for memorialisation in consultation with family.

3.2 Liaise with appropriate staff to arrange for memorialisation and communicate requirements.

3.3 Confirm appropriate memorial site according to family requirements.

3.4 Arrange for manufacture of memorial plaque.

3.5 Check and complete relevant documentation.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Discuss collection and memorialisation options, services, ceremony and procedures with family of deceased person. 
Recognise any social, cultural and religious considerations, requirements and rituals of family. 
Assist family to determine collection or memorialisation arrangements that best suit their needs. 
Locate cremated remains and prepare according to family requirements. 
Obtain appropriate vessel or container for cremated remains according to family requirements. 
Complete and file documentation. 
Issue cremated remains to designated person as required after completing relevant documentation. 
Determine suitable time for memorialisation in consultation with family. 
Liaise with appropriate staff to arrange for memorialisation and communicate requirements. 
Confirm appropriate memorial site according to family requirements. 
Arrange for manufacture of memorial plaque. 
Check and complete relevant documentation. 
Discuss collection and memorialisation options, services, ceremony and procedures with family of deceased person. 
Recognise any social, cultural and religious considerations, requirements and rituals of family. 
Assist family to determine collection or memorialisation arrangements that best suit their needs. 
Locate cremated remains and prepare according to family requirements. 
Obtain appropriate vessel or container for cremated remains according to family requirements. 
Complete and file documentation. 
Issue cremated remains to designated person as required after completing relevant documentation. 
Determine suitable time for memorialisation in consultation with family. 
Liaise with appropriate staff to arrange for memorialisation and communicate requirements. 
Confirm appropriate memorial site according to family requirements. 
Arrange for manufacture of memorial plaque. 
Check and complete relevant documentation. 

Forms

Assessment Cover Sheet

SIFCCAC003 - Coordinate the collection or memorialisation of cremated remains
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFCCAC003 - Coordinate the collection or memorialisation of cremated remains

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: