Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIFCCAC007 Mapping and Delivery Guide
Arrange and oversee viewings of cremations

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIFCCAC007 - Arrange and oversee viewings of cremations
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to deal with enquiries from families and oversee the viewing of cremations. It applies to crematorium staff working with relative autonomy according to work health and safety, relevant legislation and workplace policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a crematoria workplace:

using suitable equipment and resources, including:

first aid facilities

under industry operating conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

interaction with family members and relevant personnel

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Cemetery and Crematoria Administration and Coordination
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Arrange viewing of a cremation.
  • Liaise with family to identify viewing requests and special needs.
  • Assess request for viewing and respond to family.
  • Liaise with appropriate personnel to identify and arrange viewing requirements, including social, cultural and religious needs.
  • Communicate viewing schedule and relevant information to family.
  • Arrange viewing area, including first aid facilities according to family needs.
       
Element: Oversee viewing of a cremation.
  • Escort family to viewing area at appropriate time.
  • Explain proceedings to family using clear, sensitive and empathetic language.
  • Monitor viewing of cremation, dealing with contingencies as required.
  • Escort family from viewing area at appropriate time.
  • Check and complete relevant documentation.
       
Element: Arrange viewing of a cremation.
  • Liaise with family to identify viewing requests and special needs.
  • Assess request for viewing and respond to family.
  • Liaise with appropriate personnel to identify and arrange viewing requirements, including social, cultural and religious needs.
  • Communicate viewing schedule and relevant information to family.
  • Arrange viewing area, including first aid facilities according to family needs.
       
Element: Oversee viewing of a cremation.
  • Escort family to viewing area at appropriate time.
  • Explain proceedings to family using clear, sensitive and empathetic language.
  • Monitor viewing of cremation, dealing with contingencies as required.
  • Escort family from viewing area at appropriate time.
  • Check and complete relevant documentation.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Arrange viewing of a cremation.

1.1 Liaise with family to identify viewing requests and special needs.

1.2 Assess request for viewing and respond to family.

1.3 Liaise with appropriate personnel to identify and arrange viewing requirements, including social, cultural and religious needs.

1.4 Communicate viewing schedule and relevant information to family.

1.5 Arrange viewing area, including first aid facilities according to family needs.

2. Oversee viewing of a cremation.

2.1 Escort family to viewing area at appropriate time.

2.2 Explain proceedings to family using clear, sensitive and empathetic language.

2.3 Monitor viewing of cremation, dealing with contingencies as required.

2.4 Escort family from viewing area at appropriate time.

2.5 Check and complete relevant documentation.

Evidence of the ability to:

liaise with, and determine family viewing requirements and arrange viewing in keeping with these requirements

apply sensitive and empathetic verbal and nonverbal communication with the bereaved before and during viewing and clear

communicate effectively with colleagues to ascertain viewing arrangements.

Evidence of performance of arranging and oversee viewings of two or more cremations is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

crematorium operating procedures

social, religious and cultural differences and traditions in relation to viewing of cremations, including but not restricted to:

dress standards

cultural rituals to assist grieving

funeral rites according to religious denomination

taboos regarding death

strategies for dealing with contingencies in relation to viewings of cremations

workplace policies and procedures regarding viewing of cremations

federal, state or territory, and local government legislation and regulations relating to work health and safety/occupational health and safety, conduct of cremations and associated documentation

first aid procedures in relation to overseeing viewings of cremations

professional funeral services industry parameters and protocols for dealing with the deceased and the bereaved.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Arrange viewing of a cremation.

1.1 Liaise with family to identify viewing requests and special needs.

1.2 Assess request for viewing and respond to family.

1.3 Liaise with appropriate personnel to identify and arrange viewing requirements, including social, cultural and religious needs.

1.4 Communicate viewing schedule and relevant information to family.

1.5 Arrange viewing area, including first aid facilities according to family needs.

2. Oversee viewing of a cremation.

2.1 Escort family to viewing area at appropriate time.

2.2 Explain proceedings to family using clear, sensitive and empathetic language.

2.3 Monitor viewing of cremation, dealing with contingencies as required.

2.4 Escort family from viewing area at appropriate time.

2.5 Check and complete relevant documentation.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Liaise with family to identify viewing requests and special needs. 
Assess request for viewing and respond to family. 
Liaise with appropriate personnel to identify and arrange viewing requirements, including social, cultural and religious needs. 
Communicate viewing schedule and relevant information to family. 
Arrange viewing area, including first aid facilities according to family needs. 
Escort family to viewing area at appropriate time. 
Explain proceedings to family using clear, sensitive and empathetic language. 
Monitor viewing of cremation, dealing with contingencies as required. 
Escort family from viewing area at appropriate time. 
Check and complete relevant documentation. 
Liaise with family to identify viewing requests and special needs. 
Assess request for viewing and respond to family. 
Liaise with appropriate personnel to identify and arrange viewing requirements, including social, cultural and religious needs. 
Communicate viewing schedule and relevant information to family. 
Arrange viewing area, including first aid facilities according to family needs. 
Escort family to viewing area at appropriate time. 
Explain proceedings to family using clear, sensitive and empathetic language. 
Monitor viewing of cremation, dealing with contingencies as required. 
Escort family from viewing area at appropriate time. 
Check and complete relevant documentation. 

Forms

Assessment Cover Sheet

SIFCCAC007 - Arrange and oversee viewings of cremations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFCCAC007 - Arrange and oversee viewings of cremations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: