Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIFFFNL004 Mapping and Delivery Guide
Arrange and oversee viewings

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SIFFFNL004 - Arrange and oversee viewings
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to arrange and oversee viewing of a deceased person in a manner conducive to the religious, social, cultural and emotional needs of the family. It applies to funeral home staff working autonomously with a high level of responsibility and who liaise with other staff. It involves ensuring that all work is carried out according to work health and safety, relevant legislation and workplace policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a funeral services workplace where viewings can take place:

using suitable equipment and resources, including:

first aid facilities

computers, communication technology and software programs to arrange viewings

under industry conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

speed and timing requirements that reflect commercial operating conditions

interaction with clients

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Prerequisites/co-requisites
Competency Field Funeral Operations
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assess viewing needs.
  • Liaise with family of the deceased to identify viewing requests and requirements.
  • Communicate viewing guidelines to relatives.
       
Element: Arrange viewing of the deceased person.
  • Collaborate with mortuary personnel to arrange appropriate preparation and transfer times of body for viewing.
  • Liaise with appropriate funeral and associated personnel to arrange a viewing time and location.
  • Determine viewing details and information and inform the family.
  • Establish boundaries for the conduct of viewing and inform the family.
  • Arrange viewing area according to social, cultural and religious requirements and family’s instructions.
  • Position coffin or casket correctly for viewing the deceased person.
  • Provide first aid facilities to deal with intense cases of grief reactions that require care.
       
Element: Oversee viewing of the deceased person.
  • Meet and escort family to viewing area at appointed time.
  • Explain proceedings to the family and answer questions that may arise.
  • Oversee viewing discreetly and respond to additional family requests or grief reactions.
  • Enforce time restraints sensitively as required.
  • Escort family from viewing area at appropriate time.
       
Element: Assess viewing needs.
  • Liaise with family of the deceased to identify viewing requests and requirements.
  • Communicate viewing guidelines to relatives.
       
Element: Arrange viewing of the deceased person.
  • Collaborate with mortuary personnel to arrange appropriate preparation and transfer times of body for viewing.
  • Liaise with appropriate funeral and associated personnel to arrange a viewing time and location.
  • Determine viewing details and information and inform the family.
  • Establish boundaries for the conduct of viewing and inform the family.
  • Arrange viewing area according to social, cultural and religious requirements and family’s instructions.
  • Position coffin or casket correctly for viewing the deceased person.
  • Provide first aid facilities to deal with intense cases of grief reactions that require care.
       
Element: Oversee viewing of the deceased person.
  • Meet and escort family to viewing area at appointed time.
  • Explain proceedings to the family and answer questions that may arise.
  • Oversee viewing discreetly and respond to additional family requests or grief reactions.
  • Enforce time restraints sensitively as required.
  • Escort family from viewing area at appropriate time.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assess viewing needs.

1.1 Liaise with family of the deceased to identify viewing requests and requirements.

1.2 Communicate viewing guidelines to relatives.

2. Arrange viewing of the deceased person.

2.1 Collaborate with mortuary personnel to arrange appropriate preparation and transfer times of body for viewing.

2.2 Liaise with appropriate funeral and associated personnel to arrange a viewing time and location.

2.3 Determine viewing details and information and inform the family.

2.4 Establish boundaries for the conduct of viewing and inform the family.

2.5 Arrange viewing area according to social, cultural and religious requirements and family’s instructions.

2.6 Position coffin or casket correctly for viewing the deceased person.

2.7 Provide first aid facilities to deal with intense cases of grief reactions that require care.

3. Oversee viewing of the deceased person.

3.1 Meet and escort family to viewing area at appointed time.

3.2 Explain proceedings to the family and answer questions that may arise.

3.3 Oversee viewing discreetly and respond to additional family requests or grief reactions.

3.4 Enforce time restraints sensitively as required.

3.5 Escort family from viewing area at appropriate time.

Evidence of the ability to:

determine family viewing requirements, liaise with family and relevant personnel to arrange and oversee viewings that meet family, legislative and workplace requirements

use sensitive communication, according to funeral services industry parameters and protocols, with the bereaved at all times and sensitively respond to additional family requests and concerns during the viewing.

Evidence of performance on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

concept and sociological principles associate with the viewing of the deceased

viewing requests and requirements, including but not restricted to:

public or private viewing

placing special personal effects with the deceased

use of music

placement of candles

choice and placement of flowers

photographs

time required between death and burial or cremation

specific coffin or casket design

special locations or time

social, cultural and religious considerations:

funeral and mourning dress standards

funeral rites

cultural rituals to assist grieving

community support

duration of mourning

religious denomination

spiritual or cultural symbolism

public profile of the deceased

aesthetics

taboos regarding death

access and attitude to grief counselling

viewing guidelines to inform the client, including:

range of legal requirements

embalming technique

condition of deceased

geographical location

special locations or time

workplace policies and procedures regarding the conduct of viewings including the provision of first aid

professional funeral services industry parameters and protocols for dealing with the deceased and the bereaved.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assess viewing needs.

1.1 Liaise with family of the deceased to identify viewing requests and requirements.

1.2 Communicate viewing guidelines to relatives.

2. Arrange viewing of the deceased person.

2.1 Collaborate with mortuary personnel to arrange appropriate preparation and transfer times of body for viewing.

2.2 Liaise with appropriate funeral and associated personnel to arrange a viewing time and location.

2.3 Determine viewing details and information and inform the family.

2.4 Establish boundaries for the conduct of viewing and inform the family.

2.5 Arrange viewing area according to social, cultural and religious requirements and family’s instructions.

2.6 Position coffin or casket correctly for viewing the deceased person.

2.7 Provide first aid facilities to deal with intense cases of grief reactions that require care.

3. Oversee viewing of the deceased person.

3.1 Meet and escort family to viewing area at appointed time.

3.2 Explain proceedings to the family and answer questions that may arise.

3.3 Oversee viewing discreetly and respond to additional family requests or grief reactions.

3.4 Enforce time restraints sensitively as required.

3.5 Escort family from viewing area at appropriate time.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Liaise with family of the deceased to identify viewing requests and requirements. 
Communicate viewing guidelines to relatives. 
Collaborate with mortuary personnel to arrange appropriate preparation and transfer times of body for viewing. 
Liaise with appropriate funeral and associated personnel to arrange a viewing time and location. 
Determine viewing details and information and inform the family. 
Establish boundaries for the conduct of viewing and inform the family. 
Arrange viewing area according to social, cultural and religious requirements and family’s instructions. 
Position coffin or casket correctly for viewing the deceased person. 
Provide first aid facilities to deal with intense cases of grief reactions that require care. 
Meet and escort family to viewing area at appointed time. 
Explain proceedings to the family and answer questions that may arise. 
Oversee viewing discreetly and respond to additional family requests or grief reactions. 
Enforce time restraints sensitively as required. 
Escort family from viewing area at appropriate time. 
Liaise with family of the deceased to identify viewing requests and requirements. 
Communicate viewing guidelines to relatives. 
Collaborate with mortuary personnel to arrange appropriate preparation and transfer times of body for viewing. 
Liaise with appropriate funeral and associated personnel to arrange a viewing time and location. 
Determine viewing details and information and inform the family. 
Establish boundaries for the conduct of viewing and inform the family. 
Arrange viewing area according to social, cultural and religious requirements and family’s instructions. 
Position coffin or casket correctly for viewing the deceased person. 
Provide first aid facilities to deal with intense cases of grief reactions that require care. 
Meet and escort family to viewing area at appointed time. 
Explain proceedings to the family and answer questions that may arise. 
Oversee viewing discreetly and respond to additional family requests or grief reactions. 
Enforce time restraints sensitively as required. 
Escort family from viewing area at appropriate time. 

Forms

Assessment Cover Sheet

SIFFFNL004 - Arrange and oversee viewings
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SIFFFNL004 - Arrange and oversee viewings

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: