Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIFFFNL005 Mapping and Delivery Guide
Arrange funerals

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIFFFNL005 - Arrange funerals
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to identify funeral needs and make appropriate funeral arrangements. It applies to funeral directing staff whose primary role includes arranging funerals locally, interstate or overseas. It involves working autonomously and coordinating the work of others and ensuring that all work is carried out according to work health and safety, relevant legislation and workplace policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a funeral home, cemetery or crematoria workplace:

using suitable equipment and resources, including:

computers, communication technology and software programs to coordinate funeral arrangements

under industry conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

speed and timing requirements that reflect commercial operating conditions

interaction with funeral services personnel and clients,

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Funeral Operations
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify funeral needs.
  • Consult client to determine funeral service location and identify special requirements.
  • Explain range and cost of funeral arrangements to client.
  • Offer option of viewing the deceased and explain relevant guidelines.
  • Confirm funeral arrangements with client.
       
Element: Carry out funeral arrangements.
  • Collaborate with relevant funeral personnel to negotiate funeral and burial or cremation scheduling arrangements.
  • Liaise with appropriate contractors and agencies to determine their needs and requirements.
  • Consult with client to finalise and confirm funeral arrangements.
  • Identify and organise required resources.
  • Brief associated staff members on funeral arrangements and their roles and responsibilities.
       
Element: Review and finalise funeral arrangements.
  • Prepare and complete documentation in consultation with client and obtain client’s endorsement.
  • Receive and review completed funeral documentation.
  • Confirm costs and payment arrangements.
  • Maintain contact with family to ensure changes to arrangements are identified and addressed.
       
Element: Identify funeral needs.
  • Consult client to determine funeral service location and identify special requirements.
  • Explain range and cost of funeral arrangements to client.
  • Offer option of viewing the deceased and explain relevant guidelines.
  • Confirm funeral arrangements with client.
       
Element: Carry out funeral arrangements.
  • Collaborate with relevant funeral personnel to negotiate funeral and burial or cremation scheduling arrangements.
  • Liaise with appropriate contractors and agencies to determine their needs and requirements.
  • Consult with client to finalise and confirm funeral arrangements.
  • Identify and organise required resources.
  • Brief associated staff members on funeral arrangements and their roles and responsibilities.
       
Element: Review and finalise funeral arrangements.
  • Prepare and complete documentation in consultation with client and obtain client’s endorsement.
  • Receive and review completed funeral documentation.
  • Confirm costs and payment arrangements.
  • Maintain contact with family to ensure changes to arrangements are identified and addressed.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify funeral needs.

1.1 Consult client to determine funeral service location and identify special requirements.

1.2 Explain range and cost of funeral arrangements to client.

1.3 Offer option of viewing the deceased and explain relevant guidelines.

1.4 Confirm funeral arrangements with client.

2. Carry out funeral arrangements.

2.1 Collaborate with relevant funeral personnel to negotiate funeral and burial or cremation scheduling arrangements.

2.2 Liaise with appropriate contractors and agencies to determine their needs and requirements.

2.3 Consult with client to finalise and confirm funeral arrangements.

2.4 Identify and organise required resources.

2.5 Brief associated staff members on funeral arrangements and their roles and responsibilities.

3. Review and finalise funeral arrangements.

3.1 Prepare and complete documentation in consultation with client and obtain client’s endorsement.

3.2 Receive and review completed funeral documentation.

3.3 Confirm costs and payment arrangements.

3.4 Maintain contact with family to ensure changes to arrangements are identified and addressed.

Evidence of the ability to:

identify, organise and schedule funeral arrangements that meet client needs accurately

liaise with funeral and external personnel to identify and organise required aspects of funeral

deal with contingencies in organising and scheduling burials or cremations

communicate with the bereaved according to funeral services industry parameters and protocols.

Evidence of performance of arranging funerals of diverse client needs on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

special funeral considerations and requirements, including but not restricted to:

social, cultural and religious considerations, requirements and rituals

viewing

vigil

prayers

dressing

blessing of the deceased

guidelines that are communicated to the client in the event of viewing, including:

legal requirements

embalming technique

condition of deceased

geographical location, including special location of funeral

available time

roles and responsibilities of the range of funeral services personnel and external contractors and agencies involved in funeral arrangements

resources required for funeral arrangements

documentation required for funeral arrangements, including:

funeral arranger’s briefing notes

identification of body

death and funeral notices

memorial book

contract for funeral service

clothing and jewellery receipts

casket or coffin orders

application for burial or cremation

order for cremation

permit for cremation

embalming form and details

prearrangement costing details

professional funeral services industry parameters in dealing with the deceased and the bereaved

federal, state or territory, and local government legislation and regulations relating to consumer protection, and funeral arrangements and associated documentation

workplace policies and procedures regarding arranging funerals and burial procedures.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify funeral needs.

1.1 Consult client to determine funeral service location and identify special requirements.

1.2 Explain range and cost of funeral arrangements to client.

1.3 Offer option of viewing the deceased and explain relevant guidelines.

1.4 Confirm funeral arrangements with client.

2. Carry out funeral arrangements.

2.1 Collaborate with relevant funeral personnel to negotiate funeral and burial or cremation scheduling arrangements.

2.2 Liaise with appropriate contractors and agencies to determine their needs and requirements.

2.3 Consult with client to finalise and confirm funeral arrangements.

2.4 Identify and organise required resources.

2.5 Brief associated staff members on funeral arrangements and their roles and responsibilities.

3. Review and finalise funeral arrangements.

3.1 Prepare and complete documentation in consultation with client and obtain client’s endorsement.

3.2 Receive and review completed funeral documentation.

3.3 Confirm costs and payment arrangements.

3.4 Maintain contact with family to ensure changes to arrangements are identified and addressed.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Consult client to determine funeral service location and identify special requirements. 
Explain range and cost of funeral arrangements to client. 
Offer option of viewing the deceased and explain relevant guidelines. 
Confirm funeral arrangements with client. 
Collaborate with relevant funeral personnel to negotiate funeral and burial or cremation scheduling arrangements. 
Liaise with appropriate contractors and agencies to determine their needs and requirements. 
Consult with client to finalise and confirm funeral arrangements. 
Identify and organise required resources. 
Brief associated staff members on funeral arrangements and their roles and responsibilities. 
Prepare and complete documentation in consultation with client and obtain client’s endorsement. 
Receive and review completed funeral documentation. 
Confirm costs and payment arrangements. 
Maintain contact with family to ensure changes to arrangements are identified and addressed. 
Consult client to determine funeral service location and identify special requirements. 
Explain range and cost of funeral arrangements to client. 
Offer option of viewing the deceased and explain relevant guidelines. 
Confirm funeral arrangements with client. 
Collaborate with relevant funeral personnel to negotiate funeral and burial or cremation scheduling arrangements. 
Liaise with appropriate contractors and agencies to determine their needs and requirements. 
Consult with client to finalise and confirm funeral arrangements. 
Identify and organise required resources. 
Brief associated staff members on funeral arrangements and their roles and responsibilities. 
Prepare and complete documentation in consultation with client and obtain client’s endorsement. 
Receive and review completed funeral documentation. 
Confirm costs and payment arrangements. 
Maintain contact with family to ensure changes to arrangements are identified and addressed. 

Forms

Assessment Cover Sheet

SIFFFNL005 - Arrange funerals
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFFFNL005 - Arrange funerals

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: