Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIFFFNL008 Mapping and Delivery Guide
Coordinate funeral operations

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIFFFNL008 - Coordinate funeral operations
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to oversee and coordinate all funeralrelated operations and scheduling. It applies to funeral coordinating staff who work autonomously with a high level of responsibility and coordinate and supervise the work of others. It involves ensuring that all work is carried out according to work health and safety, relevant legislation and workplace policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in the workplace or in a simulated environment that is as industry realistic as possible. In a simulated environment, it is essential that assessment is conducted:

using suitable facilities, equipment and resources, including:

computers, communication technology and software programs to coordinate funeral operations

funeral vehicles

staffing rosters and funeral schedules and rosters

under industry conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

speed and timing requirements that reflect commercial operating conditions

interaction with relevant personnel

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Funeral Operations
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Coordinate and schedule funeral services.
  • Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation.
  • Identify resourcing requirements for individual funeral operations.
  • Determine availability of resources by checking schedules and consulting with relevant personnel.
  • Develop funeral schedules to accommodate funeral requirements and resource availability.
  • Address any scheduling difficulties that may arise.
  • Consult funeral arrangement staff to confirm funeral schedules.
       
Element: Coordinate funeral staffing requirements.
  • Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities.
  • Inform staff members of rosters and schedules.
  • Address scheduling or availability difficulties identified by staff.
  • Liaise with staff to identify specific operational resource requirements.
  • Develop contingency plans to allow for unforeseen staffing issues and implement as required.
       
Element: Coordinate funeral vehicle and equipment requirements.
  • Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities.
  • Inform staff members of vehicle and equipment schedules.
  • Oversee vehicle and equipment preparation.
  • Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required.
       
Element: Coordinate and schedule funeral services.
  • Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation.
  • Identify resourcing requirements for individual funeral operations.
  • Determine availability of resources by checking schedules and consulting with relevant personnel.
  • Develop funeral schedules to accommodate funeral requirements and resource availability.
  • Address any scheduling difficulties that may arise.
  • Consult funeral arrangement staff to confirm funeral schedules.
       
Element: Coordinate funeral staffing requirements.
  • Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities.
  • Inform staff members of rosters and schedules.
  • Address scheduling or availability difficulties identified by staff.
  • Liaise with staff to identify specific operational resource requirements.
  • Develop contingency plans to allow for unforeseen staffing issues and implement as required.
       
Element: Coordinate funeral vehicle and equipment requirements.
  • Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities.
  • Inform staff members of vehicle and equipment schedules.
  • Oversee vehicle and equipment preparation.
  • Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Coordinate and schedule funeral services.

1.1 Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation.

1.2 Identify resourcing requirements for individual funeral operations.

1.3 Determine availability of resources by checking schedules and consulting with relevant personnel.

1.4 Develop funeral schedules to accommodate funeral requirements and resource availability.

1.5 Address any scheduling difficulties that may arise.

1.6 Consult funeral arrangement staff to confirm funeral schedules.

2. Coordinate funeral staffing requirements.

2.1 Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities.

2.2 Inform staff members of rosters and schedules.

2.3 Address scheduling or availability difficulties identified by staff.

2.4 Liaise with staff to identify specific operational resource requirements.

2.5 Develop contingency plans to allow for unforeseen staffing issues and implement as required.

3. Coordinate funeral vehicle and equipment requirements.

3.1 Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities.

3.2 Inform staff members of vehicle and equipment schedules.

3.3 Oversee vehicle and equipment preparation.

3.4 Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required.

Evidence of the ability to:

interpret a schedule for pre-determined funeral arrangements and coordinate operational details that meet these requirements

liaise with funeral and external personnel to organise required aspects of all scheduled funerals and to deal with contingencies in coordinating a series of safe and efficient funerals

coordinate and manage staff and resources demonstrating leadership and decision making skills.

Evidence of performance of coordinating funeral operations of diverse funeral arrangements on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

roles and responsibilities of the range of funeral services personnel and external contractors and agencies involved in funeral arrangements

features of funeral requests and requirements

resources required for funeral arrangements

range of documentation required for funeral arrangements, including:

funeral arranger’s briefing notes

identification of body

death and funeral notices

memorial book

contract for funeral service

clothing and jewellery receipts

casket or coffin orders

application for burial or cremation

order for cremation

permit for cremation

embalming form and details

prearrangement costing details

workplace policies and procedures for funeral arrangements

environmental impacts regarding funeral operations and minimal impact practices to reduce these

professional funeral services industry parameters in dealing with the deceased and the bereaved

social, religious and cultural differences and traditions that impact on coordinating funeral operations.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Coordinate and schedule funeral services.

1.1 Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation.

1.2 Identify resourcing requirements for individual funeral operations.

1.3 Determine availability of resources by checking schedules and consulting with relevant personnel.

1.4 Develop funeral schedules to accommodate funeral requirements and resource availability.

1.5 Address any scheduling difficulties that may arise.

1.6 Consult funeral arrangement staff to confirm funeral schedules.

2. Coordinate funeral staffing requirements.

2.1 Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities.

2.2 Inform staff members of rosters and schedules.

2.3 Address scheduling or availability difficulties identified by staff.

2.4 Liaise with staff to identify specific operational resource requirements.

2.5 Develop contingency plans to allow for unforeseen staffing issues and implement as required.

3. Coordinate funeral vehicle and equipment requirements.

3.1 Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities.

3.2 Inform staff members of vehicle and equipment schedules.

3.3 Oversee vehicle and equipment preparation.

3.4 Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation. 
Identify resourcing requirements for individual funeral operations. 
Determine availability of resources by checking schedules and consulting with relevant personnel. 
Develop funeral schedules to accommodate funeral requirements and resource availability. 
Address any scheduling difficulties that may arise. 
Consult funeral arrangement staff to confirm funeral schedules. 
Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities. 
Inform staff members of rosters and schedules. 
Address scheduling or availability difficulties identified by staff. 
Liaise with staff to identify specific operational resource requirements. 
Develop contingency plans to allow for unforeseen staffing issues and implement as required. 
Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities. 
Inform staff members of vehicle and equipment schedules. 
Oversee vehicle and equipment preparation. 
Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required. 
Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation. 
Identify resourcing requirements for individual funeral operations. 
Determine availability of resources by checking schedules and consulting with relevant personnel. 
Develop funeral schedules to accommodate funeral requirements and resource availability. 
Address any scheduling difficulties that may arise. 
Consult funeral arrangement staff to confirm funeral schedules. 
Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities. 
Inform staff members of rosters and schedules. 
Address scheduling or availability difficulties identified by staff. 
Liaise with staff to identify specific operational resource requirements. 
Develop contingency plans to allow for unforeseen staffing issues and implement as required. 
Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities. 
Inform staff members of vehicle and equipment schedules. 
Oversee vehicle and equipment preparation. 
Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required. 

Forms

Assessment Cover Sheet

SIFFFNL008 - Coordinate funeral operations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFFFNL008 - Coordinate funeral operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: